Delta Now Requires Pre-Flight Evaluation for Passengers Who Can’t Wear Masks
Delta Air Lines announced this week a new health screening process for passengers who can’t wear masks on-board due to health related reasons. Additionally, Delta is asking passengers that can’t wear masks to reconsider flying altogether.
Passengers who indicate they have an underlying condition that prevents them from wearing a mask are required to complete a “Clearance-To-Fly” process before being permitted to travel, for everyone’s safety. The virtual consultation process facilitated by a Delta agent with a third-party medical professional could take up to an hour, so customers needing a rare exemption should plan to show up to the airport early. A “Clearance-To-Fly” process is required for each trip.
The virtual consultation will be conducted over the phone privately by STAT-MD. Delta will use the outcome of the screening to determine whether the passenger can fly without a mask.
In early May Delta began requiring employees and customers to wear a mask or face covering across Delta touchpoints at airports and onboard the aircraft. Exceptions that remain in place that do not require pre-travel clearance include young children who cannot maintain a face covering and unaccompanied minors.
You can read the announcement here.