Hilton Los Cabos Cancellations
Yesterday I wrote about an amazing rate at the Hilton Los Cabos where a Premiere Suite was going for just 279 HHonors points per night. Apparently the deal was a little too amazing since I just received the following email:
Greetings from Hilton los Cabos Beach & Golf Resort.
First of all we would like to thank you for thinking of our Hotel for your trip to Los Cabos.
Our records indicate that you have a reservation with us, lamentably we are not able to offer you our services, the reservation was made yesterday March 26, 2015 during a testing of our systems were the time share units become available and they don’t belong to the hotel, reason you was able to book a room category that do not exist.
Unfortunately we are forced to cancel your reservation at this time, your HHonors points have been credited back to your account already. We sincerely apologize if this information causes turmoil to your upcoming vacation plans but we wanted for you to be aware as soon as possible, so you could make the necessary changes to your trip.
Feel free to rebook your reservation on line as the system already have the properly room types.
While I am not surprised that they are canceling reservations, the fact that they claim the Premier Suite is not a room type is a bit confusing considering it is on their website. With that said, the official language for the booking did say something about timeshares, so it is obvious this was a mistake.
Unlike with airfares, there is no DOT or other regulatory rule making companies honor mistake hotel rates. You may be able to complain to Hilton, however they most likely (I am not a lawyer) are not legally obligated to do anything about it.
Despite receiving this email, all of my bookings are currently in tact, but I don’t expect that to last long. Are you planning to complain to Hilton corporate about this? Did you receive a similar email? Let me know in the comments!