Hilton Myrtle Beach Review
My mom and I decided to spend a night in Myrtle Beach over Spring Break. The Hilton Myrtle Beach looked to be the only hotel with remodeled rooms that is oceanfront, so we decided that it would be the best choice for our stay. In my Hilton North Myrtle Beach review I’ll discuss my booking, the hotel, our room, the location, food options and everything in between. Let’s go!
How I Booked This Stay
I booked this stay only two days out from the check-in date since we decided to change our plans. For one king bed, the rate was $187, but this property charges a resort fee of $30 per night, so the total came out to ~$217. Indeed, it is very pricey, but it is mainly because it is an oceanfront hotel.
It is also possible to redeem Hilton Honors points at this hotel, and it is 60,000 points throughout the year, which is a bit higher than I’d like to spend. One thing to consider is that when redeeming points the resort fee is waived. While we were staying here, it was only about 0.3 cents per point, but on some other days, it is possible to get as high as 1 cent per point. It depends on what time of year you are visiting if this hotel is a great or terrible points redemption.
Location
The highlight of this hotel is its location for sure. Situated right on the ocean, it is the main reason why you will see such high room rates at times compared to nearby properties. It is located about 25 minutes away from the airport, and about 25 minutes from the main Myrtle Beach Pier. There is also another pier located about half a mile away by foot, and this is a great place to walk in the morning.
One thing to note about the location, which could be a deal breaker for some, is that other than the on-property restaurants at the Hilton and Embassy Suites, there is not anything else within a mile.
Communication with the Property
I booked a king room, and while that would have been fine for us, I would prefer if we had two beds. I reached out to the hotel through the messaging function on the Hilton app, and they told me that I would be upgraded to an ocean view room with one king and one queen bed. This was an excellent upgrade, and it allowed us to get two beds without having to pay a higher price. This is sometimes a work around when hotels are pricing double beds as more expensive. Book the king bed and then ask to be moved to a double room. Many times hotels will do it without charging the difference in cost.
Hilton Myrtle Beach Review: Check-in
There was not a big line when we checked in, and since we had already checked in on the mobile app, the check-in agent just showed us a map of the property and sent us on our way.
While walking to the elevator, there was a little slip in our room key folio, and it said that they have a “surprise for us,” and you can get it at the Guest Services desk. I was interested to see what it was, but the agent insisted my mom had to be there with me, and sure enough, she had a Hilton Grand Vacations badge, so she was just there to give timeshare offers to guests.
Room
After taking the elevator to the 11th floor, we walked outside to our room, 1116. The room had a balcony with two chairs and seemed to be very new. It’s rare to see Hilton’s in the US that are remodeled, so this was a very pleasant surprise. There was also a mini-fridge, a coffee maker, and a king and queen bed. The toiletries were provided by Crabtree and Evelyn, and are in the refillable bottles. This was also my first time staying at a hotel with a king and queen bed in one room. I enjoyed this a lot, and I think this is excellent for families, as more people can stay in this type of room.
These hotel rooms were also only renovated about 2 years ago, so I found them to be in excellent condition. Before booking this hotel, there were many negative reviews about the rooms, but these were older, and I confirmed that all of the hotel rooms have been renovated.
Overall, I thought this room was great, except for something a bit strange in the bathroom. I entered the bathroom and noticed a strange hole in the ceiling, where there is usually a filter of sorts above the hole. This was the first time I have ever seen this in a bathroom, and hopefully my last. There were no issues caused by this, so I didn’t want to ask for a new room, but I definitely found this very interesting.
Hilton Myrtle Beach Review: Food and Beverage
We only ate breakfast here, but it was an ok experience. We had free breakfast thanks to our diamond status, which meant we got a $30 food and beverage credit. There was a 15-minute wait for the restaurant, and within about 10 minutes, we were seated. It appeared that they were very short-staffed, but overall the servers were very friendly. Originally, I was going to order oatmeal from the menu, but I decided instead to get the buffet since it would end up being the same price. The buffet was very picked over, but we arrived around 10 am when breakfast was ending.
The total came out to $22 for two orange juices and the buffet but was $29 including the tip. Our Diamond status credit should cover the entire bill, including tip, which was a nice savings.
When we checked out, there were no breakfast charges on the folio statement. However, later in the day my mom noticed that there was a $29 charge on her credit card. This ended up being relatively easy to resolve, as I just had to call the hotel and ask for the accounting department. I left a message, and the charge was removed in 10 minutes. I’m glad I noticed this, but it definitely proves that the hotels often mess up when removing the food and beverage spend from the bill.
Amenities
This is where the hotel really shines. The Hilton gym is located downstairs, which is quite small, although the Embassy Suites nearby has a much larger gym if you prefer to walk over there.
There is also a pool, hot tub, and sauna over there. The pools are indoor and are very small, but they are remodeling the main waterpark. It should open up in June 2022 which is perfect for the busy summer seaton. There is also a pool at the Hilton that gets as deep as 8 feet, as well as a small kiddie pool.
There are also tennis courts at the Embassy Suites, and it is possible to get 2 hours free thanks to the resort fee. Since Myrtle Beach is such a big golf destination it is cool to see a putting green on the property too.
The beach is top notch, but beware that it had a lot of jellyfish in the morning. As the day went on we saw less and less of them though.
Service
As I said previously, the service was ok. I understand that they are short-staffed which is probably why it was just ok. I heard from other guests that in the past the hotel had excellent service, but in recent months, it has gone downhill. Overall, the staff was super friendly and they were trying their best, so I can’t fault the staff too much. This is also not a hotel where you will receive personalized service, as there are almost 400 rooms on property.
Hilton Myrtle Beach Review: Conclusion
Overall, I liked Myrtle Beach Hilton. We only stayed here for one night, and I wish we would have had more time to enjoy the amenities. There were a few hiccups during our stay, like depleted breakfast buffet and the error on our final bill, but it was a very enjoyable stay overall with an excellent beach right out front. For families, the Embassy Suites next door is likely a better hotel, with a little more to offer. I enjoyed the fact that they let us use amenities at both properties. So either way to come out with everything you need, it may just make sense to book whichever is more affordable.
What are your thoughts on the Hilton Myrtle Beach? Let me know down below!
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We were there last year. It was very busy as everyone had cabin fever. We went on a timeshare intro so they may have given us a lesser room. I rate it a D. Mold in the bathroom, small bathroom. For a resort hotel there was nothing that would suggest that. No sea photos etc. Nothing to remind you of a beachfront resort, just a regular hotel room. No kitchenette, no microwave. Very disappointing even though it was discounted. The timeshare presentation in myrtle beach was excellent although long, we didn’t get one. The new hotel in MB was beautiful but too many people and too close to the street.
I tend to agree with a lot of what you’re saying. Similar to Vegas, Hilton has made all of their properties very cookie cutter, which means that you can’t look at a hotel room and know where it’s at. That’s unfortunate you had a bad stay, but if you stay there or at another property in Myrtle Beach, I hope you have a better one. Thanks for chiming in!
I have stayed at every hotel on ocean boulevard they are all or almost the same, just need a little t.l.c, and a couple of good stuff members to do the job right or to the comfort of the customer.i would love to work there.
Yeah if they did a bit of remodeling to the lobby and gym, it would be a really great hotel. Thanks for commenting!