How To Get Compensation When Your Walmart Order Is Late

I actually don’t have any issues with Wal-Mart even though my shipping is delayed as I type. Here’s the thing, Wally needs to catch on to the fact that Fed Ex sucks. They need a contract with UPS. I’ve went round and round with Fed Ex this past summer. Twice my Home Depot orders were delivered to someone else’s home. Two different homes two times. These were expensive plants I had ordered. They left them in the hot blazing sun. I live in a rural area but very easy to get to my house. I had to chase down my plants by posting the picture they emailed me on Facebook to ask whose house it was. Then I received a rather large package on my doorstep that wasn’t mine. Not my address, not my husbands name. The only thing was the recipient had the same last name I have. Also, my husband has a flat bed truck parked near the turn in off the road to our driveway. Many times this summer they would leave the package on the bed of that truck but mark it as left on the porch or carport. It wasn’t until they finally left a photo of it that we realized what they were doing. I ordered a set of tires and some photo prints. They delivered the tires and placed them near our covered porch, which was fine. However, they also left the envelope of enlarged picture prints under the tire. But back to the packages left on the bed of the truck by the road. It’s not shaded, it’s 2 or 3 feet from the road. Which makes it very easy for any passerby to see it. It also makes it easier for the lazy driver to likely throw it from the van like a newspaper. So, I don’t feel like Walmart should be totally responsible. Their responsibility is to get a better shipping system. They’d be better off starting their own.

I wish late deliveries were the only problem I had with Walmart. I place pickup orders weekly and virtually every time there is an issue with it. I opt out of bags when I order and yet I still get bags. This happened several weeks in a row and I would call customer service each time. I was offered an apology and they said they would note the issue on my account. It kept happening. Finally it stopped–for a couple of weeks. Then it started happening again. I put a Walmart reusable bag in my trunk inside of one of two boxes there. One week they put my items in the box without the bag, so the following week I placed it in the other box. They put stuff in the box next to the one with the bag. The next week they put my items in the box with the bag! Well, on top of the bag, not in. Last pickup they put six 33 oz. bottles of seltzer water and a 90 oz. bottle of dish soap in with a loaf of bread even though there was a bag in that box and another box right next to it. The unsecured bottles of course fell against the bread and squashed it. One evening I got a text message saying my package was delivered and as always showed me a picture if where they put my package. Only problem, it wasn’t my house in the picture. I called about it and was told it was a “mis-scan” and my package was on its way. It turned into a week long mess with 5 calls to customer service, 3 reorders and more issues. I’ve been given a couple of promo codes as compensation for different things, which is fine, but they never show up in my email as they say they will. I have to call and get the codes from customer service. Don’t know what to do at this point, I’m just going to be stuck going to Walmart since Target (which I used to love) doesn’t have as much of a selection.

I placed a order at 7 am on 6/2023 an i have not recieve my order yet they hung up on me 2 times i talk to about 8 ppl no one couldn’t tell me nothing but wait 30 min an call back i have anxiety bad. I had nothing to et yet because i spent $183.00 at walmart so i was waiting on my grocery. now its 8:42 pm an still no grocery

Bought a refurbished Walmart laptop that cost me 355 in total 329 before sales tax 355 after fedex has just started screwing around with the delivery date I’m calling customer service tomorrow and ask them for 1 or 2 possible resolutions 1. Knock down the price to 300 from 329 2. Reship item to in store pick up if my item is not delivered by the end of this week. FedEx is doing fuck all to help me and it’s not my fault that they chose a shifty shipment method.

You can get up to 25% refunded if you get pushy enough. I was issued a $15 promo code to use on Walmart.com. My package was still delayed even further so I started another chat and was pushy. He offered me 25% off, which he said had to be approved by his supervisor too.

Don’t be afraid to be pushy. Not like they can call FedEx or whoever and say not to deliver your package.

wanted to thank this website. I bought a $770 apple watch. It was late by SIX WEEKS. Talked to chat, they gave me 10% off after going to the supervisor. Got the watch for $692! I think i’m being greedy, but I think I should have asked for 20% off hahahaha…

Thanks for the amazing, detailed review. I tried W+ recently. I ordered 2 items that were time-sensitive (birthday, graduation). One item was guaranteed next day and the other 2nd day. Both items were shipped via FedEx. Next day…nothing showed up. Although FedEx said the first item was ‘out for delivery’, the day passed by and at 8pm at night they changed the tune to a ‘delivery exception’. The next day, the same exact thing happened with the second package. No delivery, late exception. I contacted Walmart via chat. They asked me to wait one or two additional days if possible and then they would either resend the items or give me a full refund. 5 business days passed and SAME SITUATION WITH FEDEX. Every single day the items were ‘at FedEx truck out for delivery’ but then they would make us wait all day and at night create a ‘delivery exception’. I reached out to Walmart again and they gave me a full refund on my credit card and a 10% coupon for my next order. It took around 5 days to get the refund on my card. I canceled the W+ membership because of all the trouble and to my surprise, both items arrived unannounced TWO WEEKS after their original delivery date. I contacted W+ to initiate a return but they told me, graciously, that I could keep both items free of charge or donate them if I wanted. No need to return them. Well, I have mixed feelings about W+ but their customer support agents were actually pretty efficient with a “no questions asked” mentality. For now, I’ll stay with my Amazon Prime. Maybe in the future W+ will mature into a better service, with improved delivery.

Also followed your suggestion and it worked like a charm. Got aa $5 credit (10% of my order) issued instantly. I googled this thinking hmm my order’s late and i dont want to let it slide. Thanks for the advice my friend!

Just wanted to mention that after USPS tracking confirmed my Walmart order would be arriving 2 days later than promised, I followed your instructions exactly (even mentioning “like Amazon does”) and in less than three minutes, a 15% discount was credited back to my bank card, no questions asked. So thank you for the great consumer-friendly tip!

I had an issue with walmart grocery delivery, it was scheduled for 6-7, and no order at my door. I contact customer service they said by 10am next morning and they will red flag it. Well here it is after 10am and no order. I suggested what you said and asked if they compensate for late order like amazon does. She agreed that it was needed and will be applying discount to my order. Thank you for the suggestion even thoe I’m still waiting on my groceries!!

I am a Walmart marketplace seller. As a result of USPS shipping delays, I have lost a lot of money. I shipped on time (within 24 hours). Walmart gave refunds to my buyers and the money came out of my account. How is that fair?? I paid for the products, paid to ship them (I offer free shipping) and I ended up with a list of refunds.

Due to several “lost after delivery” claims, I shipped orders over $50 with signature tracking. One order for $325 is being held at the post office for delivery. The recipient wasn’t home at the time of delivery. She can still reschedule delivery. Walmart gave her a full refund without checking tracking. Before the package is sent back to me! Now she can get her order free simply by picking it up at the post office.

I want people to be aware of how it is on the other side. The seller’s view. I am an honest seller, but find some buyers not to be. Buyers return used, broken items to me. The last return was a pair of pajamas that was a totally different size than what they bought from me. No tags and no packaging. I can’t resell them. It is doubtful that Walmart will reimburse me.

Marketplace order placed 2 weeks ago on a large $200 item! Seller immediately marked order as shipped, yet Fedex only showed ‘label created’. Stuck in that status for 2 weeks with zero updates! Chatted with agents which was not useful – they just emailed the seller, and asked me to wait for 48 hrs for a response; they said they could not even cancel the order until seller responds in 48 hrs.

Phoned in, and agent said the delay is due to ‘severe weather’. I countered saying Fedex shows just label created, and it hasn’t even been shipped yet! Plus weather was bad just for 1 day! Agent offered to cancel order and refund immediately. I nicely asked if they have a policy to compensate customers affected due to delays like this. He promptly offered ‘maximum I can do is get you a $25 gift card. Would you accept?’. I took it!

I used your advice exactly after not getting my $35 next day eligible free shipping order on time. I got 1 item 2 days later, and the other 4 promised between 3 and 5 days later, in two different tracking links. I said pretty much what you suggested, asking if they offered a discount for late shipments like Amazon does, especially since they couldn’t even pin down a time in 2 different notifications. They offered me 5%. I thanked them and said I thought it was customary to give 10%, especially since they sent two different conflicting tracking links. They agreed to the 10%. Thank you to Monica and you Mark! That approximately $3.60 was a smile for me on an otherwise no so smiley day.

Yeah and what happens if they never ship?
That’s where I am, stupid waiting game, no refund.

One thing to mention. If you’re looking at their NEXT DAY Delivery; it states that ALL items within the order must say Next Day avail or it voids out that option and redirects the order to standard delivery. They also state that it is ONLY items shipped & sold by Walmart, Not any of their 3rd party merchants. *i’m dealing with this issue right now. Item ordered 14hours before next day option cutoff; guaranteed fri 7/24; paid $5.99 extra to guarantee next day since item wasn’t $35; item only had to travel 45-60miles; still in transit via fedex, (fedex says it’s due to ground transportation being selected…) so I get to call again in the AM and speak to someone that KNOWS WTH is going on…
I also got a 10% off my next order because an item listed as in stock for in-store pick-up, got cancelled due to out of stock (although the store STILL Shows item avail… lol)

I tried Walmart’s chat box, and got an automated “bot” asking me what I wanted help with. It said it could connect me with a customer service rep and offered only a phone call as the only contact option. I typed in “chat” anyway as a contact method and it said that chat was temporarily unavailable. When is the Walmart chat available to chat with a real customer service rep? I don’t relish having to talk to one on the phone.

For the 2nd time I had a late delivery from Walmart. Actually kinda 3, but the last one was technically attempted to be delivered on time, but the FedEx driver didn’t want to leave it. I guess it’s driver discretion there. The first one, a few months ago, they gave me a $5 credit pretty quickly. This one the representative wasn’t as quick to offer one. He kept apologizing for the delay and saying I should have it by tomorrow. I asked if I could speak with a supervisor. He then asked if I wanted a promo code lol. $15 this time 🙂 It still stinks that stuff is coming late, but $15 almost makes it worth it lol. It’s about 20% of the item purchased.

“Sincere apologies” … I see that from Andy in chat live. I said, “ty, but that doesn’t get my computer here.” Worked on logistics, chatted about major problem it caused and HE wanted to give 10% back to me. I’m chatty so blah, blah, nice but firm and he asked again if he could proceed with 10% off. I asked nicely to speak w manager. Just expressed disappointment. They offered to please give me 20%. So catch the flies w honey and always speak to manager.

Walmart doesn’t have chat support.

Didn’t work for me at all. Spoke to several people, none offered any compensation. I’ll be returning the item which will probably cost them more in return fees and processing than offering compensation. Plus they’ve likely lost me as a future customer.

I’m reading this, because I think my Walmart order is going to be late lol. I ordered Wednesday. Free shipping with delivery by Monday December 2nd. One item shipped fast and was received today, Saturday. The other 4 items haven’t even shipped yet. Not sure how it’ll get to me by Monday (2 days sway) when it still hasn’t shipped, but I guess it’s still possible.

Thank you for this post! They also offered me 5% for my late packages. When I said the inconvenience of it seemed more like 10%, they obliged.

Thanks a lot for the information. I contacted Walmart with the same situation, yet my package had not even shown up by the time I read your article. They offered 5% and I suggested 10% due to the package not even arriving. I was given a 10% refund some back and forth. In all, it wasn’t a difficult request.