Hyatt Elite Benefits Third Party Bookings Eliminated
Yesterday I covered all of the details of the new “World of Hyatt” loyalty program that is set to replace Gold Passport in March, 2017. Then, I followed up my original post with the bad news that Mlife status matches are being devalued as well. Unfortunately, it appears there is still more yet to discover. I just found some more bad news hidden within the terms of the program. (I haven’t seen this reported elsewhere, but it is possible that someone else has discovered it as well.)
One of the nice things about Hyatt has always been their guarantee of elite benefits on third party stays. (Credit card points, OTAs, etc.) For example last year my family and I stayed a few nights at the Andaz Maui using points and free night certs, but wanted to go to the Hyatt Regency for our last night. I found a rate on Hotel Tonight for an amazing price and booked it. I didn’t receive stay credit or points for the stay, but received my welcome amenity, lounge access, room upgrade and all other Diamond benefits.
It’s In the Terms
Unfortunately once World of Hyatt comes along, this won’t be the case anymore. The terms of the program specifically exclude elite benefits on non-eligible rates. Found under Section II Subsection A in the program terms:
In-hotel Benefits are provided only where, for the applicable night, the elite Member (a) has paid an Eligible Rate or (b) has redeemed a Free Night Award, Room Upgrade Award, or Points + Cash Award. In the event that an elite Member is staying under an Ineligible Rate (other than as part of redeeming a Free Night Award), (s)he will not be provided any In-hotel Benefits for that stay.
Now I suppose it is up to the hotel’s discretion if they still want to honor some benefits, but the terms clearly exclude any and all benefits on non-eligible stays. This is a complete change their current policy which guarantees all elite benefits.
Which Chains Offer Elite Benefits On 3rd Party Stays
As a reminder, here is a list of programs and what I believe their policies to be when it comes to elite benefits on third party stays. I have not dug through the terms, but I believe Marriott/SPG still split on this one despite their integration, but correct me if I’m wrong.
Do recognize elite benefits:
- Marriott, Hyatt (until February 28, 2017)
Don’t recognize elite benefits:
- Starwood, Hilton, IHG, Hyatt (beginning on March 1, 2017)
While I suppose this isn’t the biggest deal in the world, I know that I have personally enjoyed my elite benefits on third party stays numerous times and I don’t appreciate this devaluation of benefits on top of all of the other changes. I’m still going through the terms so I’ll be sure to share any other surprising findings that I come across.
What do you think about this? Is it a big deal or is this just a minor change?