Issues With The Capital One Venture X Portal
I have written quite a bit about the Capital One Venture X. My initial thoughts were mixed mainly because the card focuses so much on the Capital One travel portal, powered by Hopper. If the portal, and their customer service, was good then the card could be super valuable. If it wasn’t then it was a way to get free Priority Pass for a lot of people and a pretty nice welcome offer. Well after a week or so we have been alerted to some issues with the Capital One Venture X portal. One of which makes absolutely no sense to me.
Two Big Issue With The Capital One Venture X Portal
Over time we will get a better feel for what the Capital One Venture X portal can and can not do. I will say that the initial takes are not overwhelmingly positive. This is a new system and hopefully Hopper can get some things ironed out in time. But, for now, there are a few issues the portal has that I thought I should highlight.
No Hertz Rental Cars
The first issue is one that makes absolutely no sense to me. Hertz rental cars do not appear in any portal searches. Why is that strange? Because one of the better perks of the card is Hertz President’s Circle status, although pretty much anyone was getting it.
So you have a card giving top tier status at a car rental company but that rental company isn’t in your travel portal. Uh, what!? How do you have a partnership with a company but not have them appear in your travel portal? Not to mention the only way to earn bonus points on that Hertz rental is to book it through the travel portal. But nope, your cardholders are going to use their Hertz status but book the car with another card that earns a bonus on travel purchases. A card like competitor Chase Sapphire Reserve.
I had also said I would be likely to use the $300 credit, plus the 10,000 bonus points, you get annually on a car rental. It would have been nice to pair that up with your newly minted Hertz status. Big fail here.
No Same Day Booking
Another issue with the Capital One Venture X travel portal is there are no same day bookings. I had a reader alert me to this and I suggested he call in and see if you could do it over the phone. Unfortunately, that isn’t an option either. So if you have a last minute need to travel you are not going to be earning 10X, or 5X, on that purchase. Because the Capital One travel portal won’t be able to help you. This is another miss in my book that they are hopefully able to fix in the future.
PDX Deals Guy was able to get next day travel to appear though. So this probably won’t come into play all that often for most. It will be annoying if you ever need to pay those expensive last minute prices and only earn 2X with the card though.
We knew there would be some issues with the Capital One Venture X travel portal, it was just a matter of what they would be. We still don’t know if their customer service is competent or not, and probably won’t for several months. That will play a bigger role in if this card is successful long term than these two issues will. That doesn’t mean they are not annoying, or frustrating, all on their own though.
I still don’t understand how Capital One didn’t get Hertz added to their travel portal. Why offer status to a company your cardmembers can’t even book with you? It would have almost been less embarrassing to not offer the status at all.
The last minute booking issue will be annoying to some for sure. I find myself needing a last minute car rental most often when it comes to travel. Others book flights last minute because of business etc. This means they will have to only earn 2X on the purchase. Or, they will have to pull another card out of their wallet to get bonus points on that expensive travel spend.
Do either of these Capital One travel portal fails change your thinking on the card at all? Let me know your thoughts in the comments below.