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Marriott to Pay Another Fine for Failing to Disclose Resort Fees

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Marriott to Pay Another Fine for Failing to Disclose Resort Fees

Marriott International has been fined $225,000 by Pennsylvania’s attorney general for failing to comply with a 2021 settlement which order the company to prominently disclose resort and amenities fees.

The November 2021 settlement required Marriott to make changes to its fee displays in the following nine months. The latest agreement between the hotel company and Pennsylvania attorney general Michelle Henry requires Marriott to honor the previous settlement by May 15, along with the added fine.

The latest agreement comes after Marriott had been granted multiple extensions to come into compliance and failed to meet a February deadline.

“What we asked of Marriott, and what the settlement demands, is simple: be up front with consumers and do not hide fees for hotel stays,” said Attorney General Henry. “I am thankful that Marriott has agreed to comply with the terms of settlement agreement without the need for litigation.”

The original settlement agreement requires Marriott to clearly and conspicuously list any mandatory fees at all steps during a consumer’s booking process. Marriott often practices “drip pricing” where resort fees, destination fees, facility and amenities fees, and other similar fees, are not listed in the total price of the hotel room until a consumer is in the final steps of the purchasing process, or upon check-in.

Marriott will make a payment to the Office of Attorney General totaling $225,000 for its previous failure to bring its disclosures into compliance by the agreed upon date and subsequent extensions.

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DDG
DDGhttp://dannydealguru.com
Based in NYC. Points/miles enthusiast for years and actively writing about it for the last 6+ years at Danny the Deal Guru. I'm always looking out for deals. Making a few bucks is always nice, but the traveling is by far the best part of this business.

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2 COMMENTS

  1. 225,000 is a slap on the wrist when u consider what they rake in with the fee scam
    I remember decades ago when they were an ethical trustworthy company to do business with now a bunch of corporate crooks

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