MGM Nights Not Crediting to Hyatt
When I booked a couple nights in Las Vegas at MGM properties, I thought I was getting the best of all worlds. Low rates? Check, including a sub-$30 night at Luxor. Waived resort fees with newly-matched MGM Gold status? Check. Nights toward requalifying for World of Hyatt Globalist status and bonus points from a promotion? Not so fast. I recently had some substantial issues with MGM nights not crediting to Hyatt. I was beginning to think my stays never would show up.
Issues with MGM Stays Booked Through Hyatt
Hyatt and MGM have had a long partnership. You can seamlessly book MGM properties directly through Hyatt, and these nights are eligible for both status credit and points accrual according to the program terms. You can also use points to stay at MGM properties, although they are usually a poor value.
The downside seems to be issues with crediting stays. I’ve only had one stay through my years with Hyatt that didn’t credit correctly. Most stays credit perfectly within a couple days. This time, two back-to-back MGM stays were having problems.
I don’t know where things went wrong. I succeeded in getting the resort fees removed at the front desk, and part of me wonders whether this reservation change somehow messed up the Hyatt credit. I had to add my MGM Gold number to receive this benefit. In any case, talking with Hyatt was necessary to get night credit.
Following up on my nights
A couple weeks after submitting a missing stay request one week after my stays, I followed up with my Hyatt concierge. She told me two things: 1) she could see the request for the nights to be credited, 2) she would no longer be my concierge. Since I didn’t achieve 60 nights in 2021, this would be our last interaction. Sad trombone.
For the record, she has been a great concierge. I made sure to ask whether I’d be reassigned to her, and am glad she answered in the affirmative.
For now, I am relegated to the Globalist line.
I was about to give the Globalist line a call, when I decided to check one more time to see if the nights credited. To my amazement, they were showing, and the points from the Hyatt promotion were credited as well.
It took over 7 weeks from my final checkout date (and over 6 weeks from my missing stay request) for the stays to post, but they finally did.
I’m not sure what to make of this, but issues with MGM nights not posting to Hyatt could be very frustrating for anyone who frequents Las Vegas and/or likes booking cheap MGM stays to help earn Globalist status. It also troubling if you’re counting on elite benefits kicking in for future stays. I was happy to get great rates with MGM through Hyatt, that include points and elite credit. But this experience was worrisome.
Have you had any issues with MGM nights not crediting to Hyatt?