Sam’s Club Amex Offer Followup
Yesterday I wrote about an amazing new Amex Offer that was widely available. Most people were able to find the offer on their Amex accounts and it was also available via Twitter as well. You can find the full details here.
Shortly after the offer was posted, people began reporting their transactions were being coded as: SAMSCLUB COM ONLINE PHOTO. The same thing happened to me when buying a $20 Sam’s Club gift card. Here is the way the merchant name came across:
The issue with this merchant name is in the offer terms. One of the main exclusions in the fine print is: “Sam‘s Club online photo purchases”. This certainly looks like an online photo purchase, although it isn’t. In case you think it was just gift cards, many people had the same issue when buying regular merchandise as well.
Additionally, no one that I have heard from received the email from American Express confirming they redeemed their offer. The email doesn’t always come on time, but it is usually reliable. I urged people to wait until the whole situation settles, since the offer doesn’t expire until 9/30/15.
A Quick Update
While credits can take a few days to post, I checked my American Express account this morning to check out the details of the pending charge. Thankfully it is now completely different!
As you can see, the transaction now shows just SAMSCLUB.COM which matches the Amex Offer perfectly. Also under category it says “MERCHANDISE & SUPPLIES – INTERNET PURCHASE“. This isn’t excluded in the terms so I believe I will receive the credit.
My Best Guess
Of course I don’t what happened, but my guess is that the transaction is initially coded one way and then corrects itself. Since it is initially coded wrong, that would explain why the email didn’t go out.
I am fairly confident that the credits will be issued as soon as the charge hits my account, but I will wait until this happens and suggest everyone else does the same. I know it is hard to wait sometimes, but it is best to make sure it is working properly to avoid issues later.
I am happy to see that the purchases are coding correctly and am glad Amex continues to amaze us with all of these fantastic offers! Hopefully the credits will post correctly so we can all enjoy our free money from American Express and Sam’s Club!