Hotel Review: Sheraton Anchorage Hotel & Spa, With Suite Upgrade

Hotel Review: Sheraton Anchorage Hotel & Spa, With Suite Upgrade

My wife and I recently visited Alaska, and I want to provide a review of the Sheraton Anchorage, since there aren’t a lot of reviews for points properties in Alaska. Before heading north and into the parks & wilderness, we arrived into Anchorage and spent 2 nights at this property. Along with a suite upgrade, we also had a weird experience with staff, so I will highlight all of these, in addition to the hotel overall.

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Booking Process

We decided to go to Alaska about 36 hours before the outbound flight departed. Last-minute pricing on hotels was expensive. We stayed at the Sheraton Anchorage using 2 free night awards from Marriott. The points pricing during our stay was 35k per night, which is the maximum my wife’s free night certificates allowed.

Cash prices per night were $195 for a standard room. That makes for a redemption value of 0.56¢ per point, which isn’t that great for Marriott points.

My wife had some Suite Night Awards in her account, and we added these to the booking. The confirmation for our upgrade to a junior suite came in about 2 hours later. Pricing for the suite is around $234 per night, increasing our redemption value to around 0.67¢.

Location

The Sheraton Anchorage on E 6th Ave. It’s located near the majority of the other hotels in the city, near the downtown and business area. It’s convenient to nearby restaurants and shopping but is definitely not near the main, international airport. You will need a shuttle, rental car, or transportation to get to the hotel

Check-In

Ironically, we went to the wrong hotel to check in first. I thought we were staying at the Marriott Anchorage Downtown and went there. When the front desk agent couldn’t find our reception, I pulled up the confirmation email and noticed the mix-up.

After getting ourselves to the correct hotel, the woman at the front desk was really friendly. Check-in was quite efficient but had a lot of information to cover, due to Covid restrictions and hotel policies. First, she explained that the restaurant and lounge are closed. While we had free breakfast each morning (thanks to my wife’s Platinum Elite status), we would need to order breakfast via room service.

Thus, we had “food & beverage credit” vouchers of $20 per person for the evening and for the morning, which she gave us. These were substitutes for the lounge visit and the breakfast service.

The next day, we passed by the front desk to collect our vouchers for that evening and the last morning’s breakfast.

The front desk employee also told us that the spa was closed during our visit.

Lastly, the woman explained where to park our rental car and how to not get a fine. There are several parking lots around the building, and you can use the spaces next to signs that indicate “Sheraton guest”. There is also a small garage, with about 20 spaces, located out the rear entrance of the hotel.

In order to get free parking, you need to scan a QR code on the “Sheraton guest parking” signs and fill out some information. This requires not only the hotel guest room number / name but also your check-in/check-out dates and the car’s license plate.

Overall, the check-in process was friendly and as efficient as it could be, given everything she had to explain.

Multiple Public Areas Closed

I wish I could review additional parts of the Sheraton Anchorage, but I wasn’t able to visit them. In addition to the restaurant and club lounge closures during our visit, there’s typically a concierge/activities desk. It was not staffed during our visit.

In addition to closures of the restaurant and lounge, the spa was closed. Looking at information on the hotel website just now, I also see that there’s a fitness center somewhere. We never saw it, and no one at the hotel mentioned its existence to us. Perhaps it was closed; I can only speculate.

Elevators and Access to Guest Floors

The elevators sit just off the lobby, in the hallway that leads to the concierge desk and rear exit in the photo above.

The elevators are spacious. Both the walls and the floors are hardwood. You do not need to tap a keycard to enter the elevator or to use the buttons to visit any floor.

The elevator waiting area on our floor (10th) featured a small bench near the window. There are no decorations in the waiting area.

With 4 elevators, I will note that we never waited long for one to show up. Part of that I also attribute to low occupancy during our stay.

The hallways are carpeted, and the carpet did a good job of absorbing noise from people in the hallway.

Junior Suite Review at Sheraton Anchorage

Our room was right by the elevators. We actually walked past it as we started looking for the room numbers on the 10th floor. We had room 1015. You’ll notice the bend in the hallway from the wall in the picture. This is incorporated well into the design of the room.

When you enter the room, the closet and bathroom are to the left. You enter on a linoleum floor, which is great, since we often had snow stuck to our boots. In front of you, the living room area is carpeted. Around the bend (to the left) is the bedroom area.

Closet

Closest to the door is the closet. it contained a luggage rack, one bath robe, and bedding supplies for the fold-out bed (see below).

The other side of the closet contained an iron and ironing board. There is also a price sheet for laundry services. I found the prices exorbitant. At those per-item rates, your laundry costs would add up quickly.

Bathroom

The bathroom was definitely unimpressive. It reminds me of a standard room at a Holiday Inn.

The bathroom was small and not convenient for 2 people to be in there at once.

On the right, there is a sink plus ample counter space. It contained all of the standard toiletries from Sheraton, towels and washcloths on a shelf under the sink, and also a hair dryer–a necessity for anyone with long hair during Alaska’s winters.

The shower-tub combo is something I consider totally standard in mid-range hotels, older hotels, and standard rooms. I was a bit surprised to see this in a suite.

The shower head did have 3 different settings, which was nice. Pressure was good, but it took a long time for water to heat up in the mornings. The curtain was also the type that likes to float around and let water out on the floor.

Overall, though, the bathroom worked well. It’s not something you expect with a suite, but everything worked, and we had the necessities.

Living Room

The living room was spacious. Along the right-hand wall, there is a mirror, dresser, and a TV on top, plus a lamp in the corner.

Inside the dresser, there is a safe and a mini fridge (empty).

Along the left-hand wall, there is a desk with a chair. The desk has a lamp, as well as multiple ethernet ports and power outlets.

On top of the desk, there’s also a coffee maker with supplies.

The living room also features a sofa, which contains a fold-out bed.

Bedroom

Around the bend, you enter the bedroom area. Even though this is a suite, there is no door to a separated bedroom.

The king-sized bed sits in the middle and has ample space to get around it. There are also numerous lamps in the room. I will point out that the room had NO overhead lights or anything connected to switches. Each lamp was individually controlled. You could not turn off or on more than 1 lamp at a time and needed to go to each one individually to operate the switch.

The bed was large and comfortable. While the pillows were a bit mushy, we liked the bed overall and slept quite well both nights.

There is also a bench at the foot of the bed. It’s quite firm, so not very comfortable for sitting but good for putting your socks on or keeping items there as an easy-access spot.

Each side of the bed had a nightstand with a lamp. The lamps have a power outlet and a USB port built into the base. This was a great feature.

Views

From our windows (which covered the entire outer wall), we could see out over the city and to the mountains in the distance.

Overall Thoughts on the Room

The junior suite is spacious and nice. It had some great features, like a fold-out bed and lots of outlets for charging your devices. I would consider the bathroom a low point, since it doesn’t match the rest of the suite. The “turn on lamps one by one” thing could also be improved by simply connecting them to a light switch.

Meals

Since we had vouchers and the restaurants were closed, we didn’t visit the restaurants at all. Instead, we had lunch and dinner in the room via room service. Even though our benefit would technically include breakfast, we didn’t see anything on the breakfast menu that interested us. Hotel breakfasts for vegans in the U.S. are embarrassing when you see what is possible elsewhere, like this.

Thus, we used the flexibility of our vouchers to cover lunch and dinner and dined elsewhere for breakfast.

Here is the double-sided menu for room service options.

Our vouchers did not include gratuity, and an 18% tip is automatically added to room service. If you are being nit-picky, you’ll notice that means your free visit to the Club Lounge turned into a room delivery that you’ll have to pay for, since the lounge is closed and room service is the only option.

Each person gets a $20 voucher twice a day if you have lounge and breakfast benefits. You’ll notice no entrees on the menu are under $20, so you may opt to use 2 vouchers for one meal if you want to cover the whole price (minus tip).

The food we ordered throughout our stay was good–nothing outstanding.

When we called room service, half of the time the call went to voicemail. Leave your name, room number, and what you want. They always called back within 2 minutes, confirming our order. Delivery to the room came in about 20-25 minutes.

Weird Experience On Final Night

We had a really weird experience in our room on the final night. It happened about 15 minutes after room service dropped off our late dinner, so it was around 8:45pm at this point.

We were sitting on the bed eating and watching Encanto on Disney Plus on my laptop (great movie, by the way!) when I heard something by the door. It was a soft sound, but definitely at our door. I thought maybe the hotel was putting a bill under the door to prepare for checkout in the morning. I jumped up to go grab it.

Before I could even get to the door, the door opened. It scared the **** out of me. Standing there was a huge guy, and I yelled at him as I rushed toward the door, thinking I needed to push it closed.

He asked if he we needed room service. Say what?

First, why didn’t he knock? Second, why didn’t he announce himself as he came in? He just opened the door. I told him we didn’t need room service and kicked myself for not remembering to put the ‘do not disturb sign’ back on the door after room service left (we had taken it down after placing our order).

Call to Front Desk

I called the front desk to ask why room service had barged in, unannounced, around 8:4pm. They assured me this wasn’t normal and apologized.

I poked my head out into the hallway and noticed this guy was going down the hallway to each room, entering without knocking or announcing himself. I also hadn’t seen a name tag, so I simply gave them a description of him and pointed out he had really freaked us out.

Given that he was entering multiple rooms without knocking or announcing himself, to me it really looked like he could be up to something. Looking for rooms where people left cash laying around? Who knows. I didn’t mention this during the phone call, but it felt really strange.

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Check -Out

At check-out, we dropped our keys and casually mentioned that everything was great, other than the housekeeping guy. The same woman who had checked us in checked us out, and her ears perked up.

According to her, there’s absolutely no reason housekeeping should be coming to our room at that time. When I described the guy to her, she said that absolutely doesn’t match anyone who works there. I described his uniform (all black), and she said that’s not any uniform they have.

The employee called housekeeping, and someone came out to show me their uniform. Not at all what the guy was wearing when he entered our room.

After a few phone calls and a front desk manager thinking someone had a master key and was robbing the hotel, we finally got an answer: it was that guy’s first day. He started last night and was supposed to clean the room next to ours after a guest had a late checkout.

From the start of the conversation until someone found that detail, multiple employees started saying “we have no one here who matches that description” and thickening the plot. I’m really glad the solution was what it was–despite the fact it still scared us when someone just entered the room unannounced.

Until that solution, the employees had me thinking a rogue employee tried to rob us or a stranger off the street had a master key.

Final Review: Sheraton Anchorage

That experience with the housekeeping guy was strange, for sure. Everyone has a “first day on the job”, though. I can get past that. However, I did factor that into the “service” category of my review at the Sheraton Anchorage.

The location of the hotel, the suite, and the front desk staff were all quite good. The bathroom isn’t really up to snuff, and the restaurant situation wasn’t the best. Would we stay here again, though? Yes. If we pass through Anchorage, we would stay here again. I think the next visit would be even better, since all of the services would likely be working. Plus, the chances of the housekeeping barge-in happening again are super minimal, right?