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Potential Work Around For Missing Amex Chat

Mark Ostermann
Mark Ostermann

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Solution For Missing Amex Chat

Potential Solution For Missing Amex Chat

Yesterday I talked about Amex Chat vanishing for most of us. A reader even reported it showing up on his wife’s account but when he logged into his right after it doesn’t show up. No one seems to know what is going on here, even Amex themselves. Maybe they are just extremely short staffed and are limited to who they release access to the chat function to? But how do they decide? It is a weird situation for sure.

Eric from Miles Man found a potential workaround. He located an old landing page for the Amex Chat function from before Amex made it worse “enhanced” the site. He shared it in the MtM Diamond Lounge last night too so we could test it out. There were mixed results. Some were able to get through while others got sent to Twitter reps etc. The chat history should hopefully pop up for you once you log in and activate it. I am guessing it will depend on what time of day you use it. I suggest sticking with normal business hours right now to increase your odds of getting through.

Link To Chat

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Mark Ostermann
Mark Ostermann
Mark Ostermann is a father, husband and miles/points fanatic. He left the corporate world after starting a family in order to be a stay at home dad. Mark is constantly looking at ways to save money and stay within budget while also taking awesome vacations with his family. When he isn't caring for his family or taking a weekend trip, Mark is working towards his goal of visiting every Major League Baseball ballpark.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

4 COMMENTS

  2. Mark – tried the mirror site. Getting this – Due to high volume, a Customer Care Professional is unavailable to assist you at this time. Please try again later or call the number on the back of your Card.

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At Miles to Memories we share the best tips, tricks and deals plus travel rants, musings, hotel, airline and loyalty program reviews and a lot more! Our goal is to help people save money so they can get out there and travel the world! Through our various blog posts, podcasts & videos we teach others how to maximize loyalty rewards, hotel & airline programs and credit cards to achieve amazing things.

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