Southwest’s Refundable Fare Policy Undergoes Customer Friendly Change
Last year, Southwest made a negative change to it’s ticketing policies. A change to it’s The system modification caused changes to refundable tickets to result in those same tickets being non refundable. Although customers could still receive a credit for the amount they paid, they were unable to get a refund in their original form of payment. This left customers with the unsatisfactory result of having to cancel and re-book rather than make any changes to their tickets. I don’t have to tell you that people would rather have cash than an airline credit subject to expiration. I also don’t have to tell you what a pain it is to book flights, so cancelling is probably not an ideal solution.
Related: Chase Southwest Priority Credit Card Review – Southwest’s Premium Card
Good News and Details
Flights booked after 10/10 are no longer subject to changing to non-refundable even if changes are made to the booking. Of course, this doesn’t affect non-refundable fares.
Related: Southwest Announces New Dynamic EarlyBird Pricing: Cash Grab or Status Quo?
Southwest Refundable Fares:
- Business Select fares
- Award Flights
- Senior fares
- Anytime fares
Conclusion
I’ve never flown Southwest but I’d imagine refundable fares and flexibility is the reason most people do. I suppose the Companion Pass doesn’t hurt either! Although, Mark recently wrote about the dark side of the companion pass.
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[…] you use Southwest Airlines and make changes to your tickets or even cancel them, read more here and here. This is one of those update blog posts I’m happy to write. Now if only SWA would give me some […]