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Southwest Modifies it’s Change Policy and Makes Your Life Easier

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Southwest's Refundable Fare Policy's Customer Friendly Change

Southwest’s Refundable Fare Policy Undergoes Customer Friendly Change

Last year, Southwest made a negative change to it’s ticketing policies. A change to it’s The system modification caused changes to refundable tickets to result in those same tickets being non refundable. Although customers could still receive a credit for the amount they paid, they were unable to get a refund in their original form of payment. This left customers with the unsatisfactory result of having to cancel and re-book rather than make any changes to their tickets. I don’t have to tell you that people would rather have cash than an airline credit subject to expiration. I also don’t have to tell you what a pain it is to book flights, so cancelling is probably not an ideal solution.

Related: Chase Southwest Priority Credit Card Review – Southwest’s Premium Card

Good News and Details

Flights booked after 10/10 are no longer subject to changing to non-refundable even if changes are made to the booking. Of course, this doesn’t affect non-refundable fares.

Related: Southwest Announces New Dynamic EarlyBird Pricing: Cash Grab or Status Quo?

Southwest Refundable Fares:

  • Business Select fares
  • Award Flights
  • Senior fares
  • Anytime fares

Southwest's Refundable Fare Policy's Customer Friendly Change

Conclusion

I’ve never flown Southwest but I’d imagine refundable fares and flexibility is the reason most people do. I suppose the Companion Pass doesn’t hurt either! Although, Mark recently wrote about the dark side of the companion pass.

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Bethany Walsh
Bethany Walshhttp://Bougiemiles.com
Founder of BougieMiles.com, Bethany is a points, miles and loyalty program strategist who enjoys luxury travel and lives for a deal. When Bethany is not following her Miles to Memories family around the world to various meet-ups you can find her on a beach, in a casino or on a mileage run.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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