Some people knock low cost carriers for their reliability. Spirit and others have worked hard to improve that.
Spirit Airlines’ Voucher Rules Are Punitive & Not Customer Friendly
If you remember a few weeks back Spirit Airlines cancelled my mom’s flight and tried to say it was weather related. Well it had nothing to do with weather but they were still refusing to give any passengers vouchers even though they needed to spend another day or two in Detroit before being rebooked. I ended up paying $250 to get her on a Delta flight that evening. I was unwilling to give up though and reached out to their Twitter team. They gave me a $100 voucher as an apology. It didn’t make me whole but at least it was something. After seeing Spirit Airlines’ voucher rules I can’t understand why they are hesitant to give them out. They are pretty much worthless garbage juice honestly.
Spirit Airlines’ Voucher Rules are NOT Customer Friendly
If you thought American Express liked their breakage just wait until you see these asinine rules. I understand airlines want people to not really use these vouchers to save money but Spirit takes it to a whole new level! Let’s take a look at some of the Spirit Airlines’ voucher rules:
- Their expiration date is comically short – mine was good for 8 weeks. I didn’t have to have her fly within 8 weeks but she had to have her flight booked by then. Most airlines will give you 6-12 months to use their vouchers.
- You can not use them on seat or baggage charges
- They actually only work on the flight portion of the flight (more on that later, it is much worse than it sounds)
- They can only be used for the person they are issued to
Using Trying to Use the Voucher
After seeing the expiration date I thought no big deal she has some upcoming travel to visit us so it should be easy enough. The first flight I went to book was around $90 and I figured, perfect this will cover the whole thing. But I got an error message saying it wouldn’t work for that particular flight.
I reached out to their Twitter team and they said it only works on the flight portion of the flight. I mistakenly thought they meant the part where it says flight price:
So I went to book the flight above that was for a later date. I figured this would use the entire credit but when I went to check out I saw this:
So I fired up Twitter again and said this voucher is supposed to be for $100 what is going on here? That is when they said I needed to open up the flight breakdown to see what was really eligible.
I am not sure why it wouldn’t give me the full $26.08 but that is the amount they told me to focus on. Do you know how hard it is to find a flight on Spirit where that flight line item is over $100? It isn’t all that easy, this is a budget airline after all.
That doesn’t even take into account that this $100 voucher is really only worth $60 since I could save $40 by buying the same ticket at the airport. So I would actually be spending more money to purchase this ticket and “save” $23.40.
Once again I am left asking myself why were they so stingy on the vouchers at the gate when the flight was cancelled? Most people would have never used this trash. And the ones that did probably wouldn’t use the full $100 since anything leftover is lost.
This is the shady 💩 that Spirit has been known for. Let’s give a voucher but make it only applicable to one line item. A line item that is usually pretty small. They may have improved their on time stats a ton, which is very impressive, but they still fall wildly short when it comes to customer service.
I have been a fan of theirs recently. I have flown their big front seat, tried out the shortcut security feature and even driven to the airport to beat them at their own game. My last 5-6 flights on Spirit have all been pleasant. This one incident has really soured me on them and to think they pissed me off over a measly $100. This is where companies end up being so short sighted. I may need to try Freebird going forward for peace of mind like Shawn recently did.
At least I feel a little better after writing this 😉🤣.