United No Longer Charges Redeposit Fees for Canceled Award Flights
United Airlines has not been a favorite for most people right now. While flights were getting canceled and travel restrictions were being put in place, the airline decided that your flight schedule change needs to be more than 25 hours for United Airlines to issue a refund. That quickly backfired and they lowered it to 6 hours, which was still more than 2 hours that it was originally. And Ian also described his cancellation experience.
Even if you used miles and your flight was then canceled United still insisted on charging a redeposit fee. That’s a fee for a flight that you booked and you can not take because United canceled it.
But now United Airlines is finally backing down, and doing what would normally be just common sense when it comes to cancelled flights that were booked with miles. DansDeals reports that they will now they “redeposit your miles for free if your flight is cancelled by the airline. That’s true if it’s a United or partner flight.”
So make sure you call right away and ask yo get miles back if your flight was canceled. United has been all over the place with its cancellation and refund policies, so better to do it right away. If you already paid a redeposit fee, then call again and you should be able to have that fee refunded. Filing a DoT complaint is then your last resort if a call doesn’t work.
Conclusion
Glad to see that United is finally doing what is right and what they should have been doing from the start.
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I cancelled my trip before this was announced and was charge a redeposit fee (about 2 weeks ago). Now I went back to see if I could get my money back and I looked all over and I don’t see that fee being charged at all. It’s not on my credit card statement. And I don’t see any record of it on my United Account. I never checked if the charge actually went through or not so my question is… Did they ever even actually charge it??
That is Mighty White of them as the old saying goes 🙂