Amazon Prime Members Can Get Credit For Shipping Delays
Have you noticed an issue with Amazon Prime shipping over the past few months? I know I have. If you live near a distribution center then you are probably fine. But if you are not near one you probably have experienced some shipping delays. Did you know Amazon Prime members can get credit for shipping delays?
Whenever I have had an issue with multiple packages missing the delivery date I contact Amazon via Amazon Chat. The key here is to look at the date they say the package should arrive by when ordering. Sometimes they play games with the 2 day delivery window.
Once you have confirmed a package is behind schedule, like so many of my black Friday orders were, open up a chat on the items in question. Be sure to have the order numbers for all late shipments, even ones that have already been delivered but were late. You then list them off to the support agent and tell them you are unsatisfied with their service.
They will most likely apologize for the delays and give you updates. They will not proactively offer a credit most of the time. Ask if any compensation is offered for delayed shipments and they will say they usually give an Amazon credit of $5 per missed delivery date. I was able to get $25 in credits from late deliveries last month.
I think a lot of these issues stem from them using 3rd party delivery services and people delivering packages in their car etc. One such delivery person stole a Snapple from my groceries that were by the garage door waiting to be taken in. Yeah they opened a case and took one, no joke! My deliveries delivered by USPS seem to always make it on time.
You may think this is petty but Amazon has been consistently raising the rate for Amazon Prime while the service has been getting worse. I am going to hold them accountable for that.