My Experience Doing An Amazon Return At Kohl’s
I have pretty much tried every way to do an Amazon return now. My latest trial was an Amazon return at Kohl’s. It isn’t the most convenient option, that would be an Amazon locker return for me, but I think it could be the best option. It really isn’t any different than doing a return at Whole Foods but it does come with a nice little perk that I will talk about later. Which option is best for you will depend on which option is closest to your home or work. Having said that, if all things are equal I think Kohl’s returns may be the best option.
Amazon Return Instructions
I will give you some step by step instructions on what I needed to do and how my Amazon return went.
Step 1 – Select Return Option
The first thing you need to do is to select where to return your item when logged into your Amazon account. They will list all available locations after selecting the item you want to return. Whole Foods and Amazon were also offered for this return but Amazon Locker was not an option.
Step 2 – Be Sure You Have The QR Code
Once you select the location you want they will give you a QR code to be scanned. I did it on the computer so I took a picture of the QR code with my phone and just pulled the picture up at the store. You should be able to access this with the Amazon app on your phone as well. You could also print it off if you want.
Step 3 – Head To The Store’s Designated Amazon Return Area
Kohl’s does a good job of signage throughout the store for Amazon returns. There were signs hanging from the ceiling and arrow stickers on the floor. They had a makeshift desk set up in the home / bedding area. I am sure it could be in different locations depending on the store but just look for the signs. The process overall was very quick, as they had two employees working the desk, and was a much better experience than a normal trip to Kohl’s service desk.
Why Returning At Kohl’s May Be The Best Option
Kohl’s isn’t any easier than Whole Foods really, the process took about the same time for each. But the nice perk about Kohl’s is they will often give you a 20% off coupon or some Kohl’s cash for doing the return with them. This is a bonus that no other option offers. It isn’t a guarantee but it happens pretty frequently. They want you coming back for your Amazon returns so you buy something while in the store. I am guilty as charged too, so their plan worked!
Amazon Return At Kohl’s Final Thoughts
Which Amazon return choice you choose will likely depend what is closest to you. The Amazon Locker option is a few blocks from my house, so that is my number one choice, but it often isn’t offered. When that option isn’t available I know that I will take my Amazon return to Kohl’s. The process is easy and there is a good chance you get something extra for doing it with them. It may even be worth holding some Amazon returns a few extra days if you know you have an upcoming Kohl’s purchase. Who knows, you may be able to get it at a discount simply for dropping off your Amazon package.
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khol’s 223 E auburn rd rochester hills michigan 48307 the lady at the counter at 9am on the morning of tuseday june 6th had an attitude and very unproffesional she was back and forth with same customer for at least 25minutes until she called a manager to take care of the situation
What a HUGE Con!
I have returned items from Amazon to Kohl’s before and I thought the “Kohl’s Cash” they gave me was a nice bonus. Of course it was to get me to spend money in the store and Kohl’s is a pricey store to shop in so I have never used the coupon, but a nice perk anyway.
Yesterday I returned an item and, as usual, got my $5.00 Kohl’s Cash coupon and didn’t use it. Then today I was looking at my refund receipt and I realized that they took $5.00 off of my refund to pay for the $5.00 “Kohl’s Cash”. So we are paying Kohl’s a minimum of $5.00 every time we return something to Amazon through Kohl’s.
What a horrible company Kohl’s is! I will never shop at Kohl’s again. And Amazon isn’t much better for working out this arrangement. I imagine Amazon gets some of the money also.
I have never noticed that on my returns but haven’t done it in a while at Kohl’s. That would be horrible if that is the case all the time though.
I just dropped off a return at Kohl’s in Royersford, PA. The lady with the name tag ‘Brooke’ was attending to a customer who had multiple items to return. The fact that they were chatting and laughing and taking their sweet time gave me a very bad feeling and their disregard for the waiting customer was very rude and inconsiderate. They took one look at me and continued chatting. It could be discrimination as I’m an Asian and they are both White. After 10 minutes of waiting, I decided to look around the store and came back after 15 minutes. I saw they were just done! Kohl’s or Amazon should do something about this.
In my opinion, UPS stores are way less crowded & faster because of it. My experience has been that Kohl’s seems to always have a lengthy wait with all the people bringing in their returns loose & unpackaged. For some reason, UPS seems have most all returns pre-packaged & ready to go. Different customers I guess… at least in my area. The Kohl’s coupon is a good offer but to me not worth the much longer wait
For sure, if they are always backed up then probably not worth it unless you know you would use the coupon.
I’ll pick Whole Foods because the line is usually MUCH shorter than Kohl’s, but I understand the coupon incentive. I typically have a horrible experiences playing scavenger hunt at Kohl’s. This is trying to find an item in the store when the website says it’s “in stock” but the staff don’t know where the items are.
Whole Foods is quick but I have never ran into an issue at Kohl’s at the dedicated return areas. But if they are sending you to the service desk etc. that would be different.
I am starting to have issues with Amazon returns at Kohls. I make my return and a couple of months later, I get an email from Amazon saying they are still waiting for the item to be returned. I keep my receipt from Amazon, but it is a major deal just getting to speak with someone on the phone to even get started. It’s always someone from another country with minimal English speaking skills so the conversation is long and torturous to even get on the same page. Then we go round and round about my having a Kohls confirmation number. Then they always have to go off the phone to do research on the issue. I always get my refund, but at the end I am fuming and really angry. Dont know who Im angry with but I am. I have seen on chat lines where alot of people have had the same issues with returning items to Kohl. They say UPS is flawless and they have never had a problem with that. I think I am going to have to go there from now on.
Oh on top of that I was on an extended 2+ month trip and did a temporary move with USPS to have my mail forwarded in which when you forward your mail with USPS will also give you a 10% off items sold by amazon coupon as part of the Amazon Move program.
I agree its a great option I did it once at Kohl’s did not have to box the item just brought it, scanned my code and they gave me $10 in Kohl’s cash to use in the store, that was a shocker.
That is a good one. I usually get a 25% off coupon myself.