Don’t Panic, Amex Credits Are Delayed For Pretty Much Everyone
Update 2/24: It appears many credits are now rolling through. I have received all of my PayPal, Home Depot, Best Buy and restaurant credits. I know some people are still waiting on some of the dining or PayPal credits but it appears many people have caught up. I would expect the rest to post over the next few days.
We have been getting more and more data points on Amex credits not posting in our Diamond Lounge. I figured I should pass along a PSA about it that if you were wondering what was going on. Have no fear, it isn’t just you having a problem. There are numerous reports of Amex Offer credits, and some airline incidental credits, not posting in a timely matter. The emails seem to continue to go out for Amex Offers, alerting you to using the deal, but the credits are not posting.
I made some Best Buy purchases, for the $50 offers, on January 30th and February 1st and those have not been credited. None of my food credit Amex Offers have posted properly yet. And, the Lowe’s purchase I made on February 2nd triggered the email but no credit.
This is pretty much the same for everyone else I have talked with. It is not a unique experience either, it seems like American Express has a credit delay issue every year towards the beginning of the year. Them rolling out 4,700 credits (slightly exaggerated) probably didn’t help their below par IT either (use this spreadsheet to keep track of them) I would imagine things to be corrected and the credits to start rolling in over the next week or so.
If you don’t see anything by the end of the month then I would start to reach out about manual credits via Amex chat. Hopefully it doesn’t come to that because that is a lot of requests we would be putting in 😂.
I figured it was worth a quick post to let you know that you are not alone and to not panic. The credits will come at some point soon….most likely at least 😉.