These 39 Airlines Are Waiving Fees For Changes & Cancellations Due To Coronavirus

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Coronavirus Flight Cancellation & Change Fee Waivers

These Airlines Have Coronavirus Flight Cancellation & Change Fee Waivers

Originally published on March 4, a lot has changed in the last 10 days with Coronavirus flight cancellation and change policies. With the continuing spread of COVID-19, numerous airlines now have Coronavirus flight cancellation & change fee waivers. In this article, we’ll look at which airlines are waiving fees to change or cancel flights. We’ll also lay out the policies and dates covered by the waiver, as these vary by airline. If you’re worried about your trip and want to know whether you can cancel or change your flights without a hefty penalty, you’re in the right place.

Updated April 9, 2020

Coronavirus Flight Cancellation & Change Fee Waivers By Airline

Each airline is setting its own policies. Regions they’re covering, dates covered, and other details are not uniform. Additionally, these policies cover tickets issued by that airline. If you booked through Expedia, Kayak, etc., then you’ll need to contact the point of sale, not the airline.Here are the current airlines waiving fees because of Coronavirus / flight cancellations and changes related to it.

Air Asia

Southeast Asia’s popular discount airline, Air Asia has their policy here. Fees are waived for cancellations/refunds if you cannot travel (ex: you can’t enter the country of the destination or your flight is canceled). They’re allowing free changes to push back your flight any time within 180 days. The third option is a voucher valid for 365 days.

  • Booking dates covered: depends on destination/reason
  • Travel dates covered: dates in April, depending on reason
  • New travel completion date: 180 days after original flight or 365 days with voucher
  • Must change or cancel by: 24 hours before flight

Air Canada

The Air Canada policy was published March 11. Change fees are waived one time per ticket, and the same fee waiver applies to canceling for a voucher applied to future travel. Higher fares will be charged, but a lower fare will not receive reimbursement. It specifically mentions award bookings as being included, also.

  • Booking dates covered: March 4-31, 2020
  • Travel dates covered: any travel dates booked in March 2020 and traveling within 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: 24 hours before flight

Air France

Air France allows travelers to amend trips in different ways, depending on booking dates and your travel destination. Tickets booked in March can be changed without fee one time each. Prior bookings can be changed or canceled for free if travel is scheduled prior to May 31, 2020. Refundable tickets will receive refunds; non-refundable tickets receive a 1-year voucher.

  • Booking dates covered: all, with different rules
  • Travel dates covered: new bookings
  • New travel completion date: May 31, 2020 for new travel, voucher valid for 1 year
  • Must change or cancel by: date of flight or May 31, 2020, whichever is sooner

Air Transat

Canada’s Air Transat is also waiving fees. They will charge any fare difference, if higher. The waiver is valid for one change of dates and/or destination.

  • Booking dates covered: all
  • Travel dates covered: now through April 30, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: 3 days before flight

Alaska Airlines

Alaska Airlines’ policy is called their “peace of mind policy”. They will deposit your original payment into a credit for use on a future booking. If the new fare is higher, you’ll pay the difference. Award bookings are specifically mentioned as also covered. If your original flight was non-refundable, you can receive a voucher for future travel. Refundable tickets obviously can be refunded.

  • Booking dates covered: prior bookings and now through March 31, 2020
  • Travel dates covered: through April 30, 2020 for prior bookings, all dates booked under the ‘peace of mind policy’
  • New travel completion date: February 28, 2021
  • Must change or cancel by: before original flight date
  • Award bookings covered

Alitalia

Alitalia is covering flights extensively, given that they’re based in Italy. If the airline cancels your flight, you are eligible for a full refund. If the flight is not canceled, the following applies.

  • Booking dates covered: before April 3, 2020
  • Travel dates covered: February 23-May 31, 2020
  • New travel completion date: December 31, 2020 or receive a 1-year voucher
  • Must change or cancel by: before outbound flight or by May 31, 2020

American Airlines

American Airlines’ updated policy is found here. It splits coverage into passengers who booked before March 1 and passengers who book between March 1-31, 2020. See the relevant policies below. Their original policy specifically said award bookings were not covered, but this language has been removed as of March 13, 2020.

  • Booking dates covered: before March 1, 2020 OR March 1-31, 2020
  • Travel dates covered: now through April 30, 2020 OR March 1, 2020 to January 30, 2021
  • New travel completion date: 1 year from original booking date
  • Must change or cancel by: before outbound flight

Austrian Airlines

The Austrian Airlines policy is here. All bookings are covered and have fee waivers for rebooking. New travel must occur within 2020, and original fare conditions are waived for this flexible policy. Any increase in fare will be added and charged.

  • Booking dates covered: all
  • Travel dates covered: now through December 31, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: before outbound flight, before March 31 for new bookings, before June 1 for prior bookings

Avianca Airlines

Announced on March 4, Avianca Airlines’ policy is in the terms here. It offers a single change for free on tickets booked during the promotion period. This doesn’t waive the cancellation policy of your ticket, so this is a change waiver but not a refund fee waiver. The waiver only applies to flights operated by Avianca and its subsidiaries, not partner flights. It also only applies to bookings made from the U.S. and through Avianca, not travel agencies or third-party sites.

  • Booking dates covered: March 4-15, 2020
  • Travel dates covered: now through December 31, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: 15 days before outbound flight

Azul

Brazilian airline Azul has their policy here. (Unfortunately, they haven’t posted it anywhere in English.) All prior and new bookings through September have change fees waived. There’s no specified number, but assume it’s only 1 change fee that’s waived. Azul has a $150 cancellation fee PLUS $150 refund (if you choose cash and not a voucher) fee, so I wouldn’t speculatively book with them if you aren’t sure about still taking the trip before the end of September.

  • Booking dates covered: all
  • Travel dates covered: now through September 30, 2020
  • New travel completion date: September 30, 2020
  • Must change or cancel by: 24 hours before original departure

Coronavirus Flight Cancellation & Change Fee Waivers

British Airways

The British Airways “book with confidence” policy covers new bookings from March 3-May 31, 2020. It waves change fees on these bookings, whether you’re changing the date, destination, or both. However, a fare difference, if applicable, will apply at rebooking. For flights to China, British Airways says they haven’t made any decisions for future flights. The following waivers apply for Hong Kong & Italy. While British Airways was previously allowing cancellations & full refunds for flights involving China, they’ve scrapped that to just allow changes to dates / locations without a change fee. The refund option was cut.

  • Booking dates covered: all booking dates but different rules
  • Travel dates covered: existing bookings traveling before May 31, 2020 or any bookings made in the waiver period
  • New travel completion date: 1 year from original departure date
  • Must change or cancel by: prior to flight take-off for original flight

Cabo Verde Airlines TACV

The Cabo Verde Airlines policy is here. It covers new bookings through April 30, 2020. It waives change fees but has a short window in which to complete the travel. For flights to Italy only, there is an additional option to cancel/refund the ticket, and Italy flights have no fare difference. All other flights will charge fare difference (if any) and follow the refund policy at the time of booking.

  • Booking dates covered: February 27-April 30, 2020
  • Travel dates covered: now through May 30, 2020
  • New travel completion date: June 30, 2020
  • Must change or cancel by: 14 days prior to travel start date

Cathay Pacific

Hong Kong’s Cathay Pacific is offering a Coronavirus flight cancellation and change policy found here. Updated on March 23, they are covering paid and award bookings with travel dates through May 31, 2020. Tickets must have been booked before March 23, 2020. You can change travel dates or destination without fee.

  • Booking dates covered: prior to March 23, 2020
  • Travel dates covered: now through May 31, 2020
  • New travel completion date: December 10, 2020
  • Must change or cancel by: prior to travel start date
  • Award bookings are covered for Hong Kong flights, not unlimited changes policy

Delta Airlines

The Delta Airlines policy is here. Delta has updated its policy several times in the past 2 weeks. The latest iteration is higher fares are charged, and lower fares receive the difference as a Delta voucher. Any bookings made in March can be changed once without a fee. Travel before May 31, 2020 to affected areas also has a one-time waiver. Different booking dates apply by region.

  • Booking dates covered: All tickets booked March 1-31, 2020, previously-booked tickets to certain areas
  • Travel dates covered: through May 31, 2020 to affected areas, dates booked in March waiver period
  • New travel completion date: December 31, 2020 or original ticket expiration date (whichever is sooner)
  • Must change or cancel by: flight departure date

Ethiopian Airlines

The Ethiopian Airlines policy is here. Updated on March 16, the policy applies to all of their flights leaving Ethiopia. All flights through June 30, 2020 are covered for changes without fees, but any increase in fare will be charged.

  • Booking dates covered: all issued tickets
  • Travel dates covered: March 1-June 30, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: flight departure date

Finnair

Published on March 9, the Finnair policy is here. Bookings made in March & April 2020 are covered by the waiver policy and have no change fees. It covers original travel dates through November with no specified limit on new travel dates. There is no mention of charging a fare difference, no mention of award travel, but it does say it only applies to Finnair-operated flights.

  • Booking dates covered: March and April, 2020
  • Travel dates covered: original travel dates through November 30, 2020
  • New travel completion date: not specified
  • Must change or cancel by: original flight date

Flynas

Saudi Arabia’s discount airline Flynas has their policy here. It covers all new and previous bookings with flights during the affected period listed below. You will be charged if the fare is higher fare at the time of change. Fees are waived for the first change only.

  • Booking dates covered: all
  • Travel dates covered: March 9-April 30, 2020
  • New travel completion date: October 5, 2020
  • Must change or cancel by: not specified, likely original departure date

GOL

Brazil’s GOL is waiving change and cancellation fees, as well as cancelling on-board snacks & closing their airport lounges. Here are the relevant dates on their fee waivers. If your new fare is higher, you must pay the difference. Also, it’s important to note that GOL has a cancellation fee AND refund fee. The refund fee is not waived if this wasn’t in the original ticket type you purchased. There’s no refund fee if you choose a voucher; the fee applies to cash refunds only.

  • Booking dates covered: all
  • Travel dates covered: now through September 30, 2020
  • New travel completion date: 330 days from original booking date (changes) or 365 days from booking date (voucher)
  • Must change or cancel by: before departure or no later than May 14, 2020

Hawaiian Airlines

The Hawaiian Airlines policy is here. Hawaiian has suspended their flights to ICN airport in South Korea until April 30, 2020. Rebooking your travel by October 31, 2020 will allow you to waive change fees and not pay a fare difference. Travel after October 31, 2020 will have a fare difference, if applicable. They also have a fare waiver program for bookings made in March 2020.

  • Booking dates covered: all existing bookings through March 31, 2020 with different rules
  • Travel dates covered: bookings made in the waiver period plus travel dates through April 30, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: 24 hours before flight departure

Iberia

The Iberia policy applies to flights to any flights on Iberia or its subsidiaries. You can rebook and/or reroute onto other flights with Iberia. You can rebook or request a voucher for future travel.

  • Booking dates covered: before March 9, 2020
  • Travel dates covered: March 1-April 30, 2020
  • New travel completion date: November 30, 2020 rebooked flights or December 31, 2020 expiration of voucher; there are blackout dates on new bookings
  • Must change or cancel by: November 30, 2020 to finalize your new plan and rebook

Coronavirus travel waivers

IndiGo

Low-cost airline IndiGo is based in India, and their policy is here. The policy covers all bookings and all travel within March 12-31, 2020. Any increase in fare will be assessed.

  • Booking dates covered: prior bookings + March 12-31, 2020 bookings
  • Travel dates covered: travel within March 12-31, 2020 and travel dates on bookings made March 12-31, 2020
  • New travel completion date: not specified
  • Must change or cancel by: 3 days before travel date

JetBlue

JetBlue’s policy can be found here. They will cover all existing bookings with travel dates through April 30, 2020. They are also covering the first change fee on bookings made March 6-31, 2020 for travel through September 8, 2020. Bookings made February 27-March 5 have a waiver period through June 1, 2020. Additionally, cancellations to receive a voucher for original fare value are possible. Voucher validity is 1 year.

  • Booking dates covered: February 27-March 11, 2020
  • Travel dates covered: depends on booking date, also all travel through April 30
  • New travel completion date: June 1 (old bookings), September 8 (March bookings), October 24 (March-April bookings)
  • Must change or cancel by: before departure of outbound flight

Kenya Airways

Kenya Airways allows the most changes but has the shortest time window. Announced March 10, Kenya Airways states their policy here. All bookings made through March 31, 2020 have TWO (2) change fee waivers. It applies to intercontinental travel (out of Africa) and all fare types, so award tickets should be covered. Fare differences will be charged if higher but not refunded if lower.

  • Booking dates covered: March 5-31, 2020
  • Travel dates covered: now through May 31, 2020
  • New travel completion date: May 31, 2020
  • Must change or cancel by: March 31, 2020

KLM

KLM updated their policy on March 20. All travel is now covered in their waiver, due to increased travel restrictions. You can rebook to later dates, change destinations, or cancel for a voucher valid for future travel. Travel set after December 1, 2020 will charge fare differences, if applicable.

  • Booking dates covered: all
  • Travel dates covered: now through May 31, 2020
  • New travel completion date: now through November 30, 2020 to avoid fare difference; voucher option is valid for 365 days
  • Must change or cancel by: 24 hours before flight, September 30, 2020 at the latest

Lufthansa

The Lufthansa policy saw huge changes on March 6. It now includes prior bookings, as well. Also added on March 6 is a change fee waiver for bookings made through the end of March. Original booking conditions on covered flights are waived. Itinerary changes are not allowed under the fee waiver, and fare differences are applicable. Flights to the U.S. under the travel restrictions may be canceled. That invokes different rules.

  • Booking dates covered: prior bookings and bookings through March 31, 2020
  • Travel dates covered: prior bookings with travel dates through April 30; bookings made in March 2020 and flying any time in 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: original flight date

Norwegian Air

The Norwegian Air policy is here.  It covers all existing bookings with travel through August 31, 2020. It also covers their booking waiver period of March 6-22, 2020.There’s a more limited policy covering flights only within Nordic countries, as well, but this larger policy covers flights beyond that region. Destination changes can be made with date changes, and higher fares will be assessed if applicable.

  • Booking dates covered: existing bookings for the travel period, new bookings March 6-22
  • Travel dates covered: now through August 31, 2020 or any bookings made March 6-22
  • New travel completion date: August 31, 2020
  • Must change or cancel by: outbound flight departure

Oman Air

Announced via email and online, the Coronavirus flight cancellation and change policy is here. Change fees are waived for up to 2 changes on bookings made March 6-May 31, 2020. Applies to Oman Air-operated flights only.

  • Booking dates covered: March 6-May 31, 2020
  • Travel dates covered: March 6-October 31, 2020
  • New travel completion date:October 31, 2020
  • Must change or cancel by: outbound flight departure

Porter Airlines

Toronto’s regional airline Porter Airlines has their Coronavirus flight cancellation policy here. Their policy is a fee waiver period during March 2020. One free change is permitted per ticket. Cancellations are also allowed, which receive a voucher for the same value, valid for 1 year.

  • Booking dates covered: March 2020
  • Travel dates covered: one year from booking date
  • New travel completion date: one year from booking date
  • Must change or cancel by: 24 hours before outbound flight departure

Numerous airlines have Coronavirus flight cancellation and change fee waivers

Qantas

Updated on March 26, Qantas published their information via email and this page. International bookings made during March 2020 will have one change fee waiver per ticket. Any difference in fare will be charged, and this covers only travel through June. The following also applies to all bookings:

  • Booking dates covered: any bookings on or after January 31, 2020 PLUS below
  • Travel dates covered: now through July 31, 2020
  • New travel completion date: December 31, 2021
  • Must change or cancel by: April 30, 2020

Qatar Airways

Announced on March 6, the Qatar Airways policy is here. A fare difference may apply. Any travel through June 30, 2020 is covered, no matter when it was booked. If you can’t find new dates that work for you, you can change your ticket to a voucher that’s good for one year.

  • Booking dates covered: any booking dates with travel dates covered
  • Travel dates covered: now through June 30, 2020
  • New travel completion date: June 30, 2020 or future bookings via the voucher
  • Must change or cancel by: 3 days prior to travel

SAS

Scandinavian airline SAS updated its policy on March 15 and again March 16. They state they are suspending the majority of their flights and will contact passengers to reschedule or refund. They are still operating limited flights within Europe and operating almost normally within Scandinavia. They’re also offering the following change fee waiver on a booking period at present.

  • Booking dates covered: March 5-19, 2020
  • Travel dates covered: March 5-November 30, 2020
  • New travel completion date: November 30, 2020
  • Must change or cancel by: original flight date

Singapore Airlines & Silk Air

The Singapore Airlines policy is found here. it has been updated numerous times. The latest iteration still charges fare difference after the change, if applicable. Everything else has changed, such as extending ticket validity to prevent expiration while waiting for a new time to travel.

  • Booking dates covered: on or before March 15, 2020
  • Travel dates covered: now through May 31, 2020
  • New travel completion date: March 31, 2021
  • Must change or cancel by: prior to outbound flight / May 31, 2020, whichever is earlier

Southwest Airlines

Remember that Southwest never charges change fees. If you need or want to change, you can do so at any time. Changes must be completed more than 10 minutes before your flight departs.

Swiss Air Lines

The Swiss policy is here. Cancelled flights have the option of a full refund. Otherwise, the “one free change” policy applies. Swiss states all existing bookings with travel dates through April 30 are considered on hold, not to be flown, and needing rebooked.

  • Booking dates covered: prior to March 12, 2020
  • Travel dates covered: now through April 30, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: June 1, 2020

Turkish Airlines

Updated on March 13, Turkish Airlines’ policy is here. It now applies to all bookings made before March 31, 2020. If your new fare is higher when changing, fare difference will be charged.

  • Booking dates covered: all bookings prior to March 31, 2020
  • Travel dates covered: through December 31, 2020 as original booking
  • New travel completion date: February 28, 2021 after change
  • Must change or cancel by: before outbound flight date OR May 31, 2020 (whichever is earlier)

Coronavirus Flight Cancellation & Change Fee Waivers

United Airlines

United Airlines’ policy can be seen here. Note that they are waiving fare differences if your changes include the same routes and fare class for affected destinations. If you change your starting or ending points, or if your travel is not to one of the affected destinations, the change fees are waived but a difference in fare will apply. A fare difference also applies if you reschedule your trip to after June 30, 2020. Additionally, United is waiving change fees on any bookings made between March 3 and March 31, 2020. As of March 10, they’ve made another update: if your travel is March 9-April 30, 2020, and your ticket was booked before March 2, 2020, then you can change for no fee. This applies to domestic and international flights.

  • Booking dates covered: varies by destination
  • Travel dates covered: now through June 30, 2020
  • New travel completion date: 1 year from original booking date
  • Must change or cancel by: before outbound flight

Virgin Atlantic

As seen here, Virgin Atlantic has canceled flights to China until April 19, 2020 and created a waiver for rebooking on flights to/through Italy. The Virgin Atlantic policy on Coronavirus flight cancellations and changes also allows for rerouting to a new destination without a change fee. However, there may be a fare difference for this or for travel after the covered period.

  • Booking dates covered: prior to March 12 OR March 4-31, 2020
  • Travel dates covered: March 1-May 31, 2020 OR through December 31, 2020
  • New travel completion date: December 31, 2020
  • Must change or cancel by: prior to travel date

Vueling

Spain’s Vueling has their policy here. It applies to any flights March 13-31, 2020 but promises that continued impacts of Coronavirus flight cancellations and changes in travel will be re-evaluated as necessary. Change fees are waived once, but fare differences will be charged.

  • Booking dates covered: all
  • Travel dates covered: March 1331, 2020
  • New travel completion date: not specified
  • Must change or cancel by: before March 27, 2021

WestJet

Canada’s WestJet Airlines has their policy here. They have separate change policies for bookings prior to March and bookings made in March 2020. An additional option of cancelling to receive a 1-year credit voucher also exists for prior bookings. The differences in Coronavirus flight cancellation policies are highlighted below.

  • Booking dates covered: prior to March 3 OR March 3-31, 2020
  • Travel dates covered: March 1-April 30, 2020 OR booked during March 3-31, 2020
  • New travel completion date: not specified
  • Must change or cancel by: 24 hours prior to original departure

Other Coronavirus Flight Cancellation Details

If the airline cancels your flight, not you choosing to cancel, this changes things. While the above policies are nice for those wanting to change, if your flights are canceled you should be able to ask for a refund. The airline will offer you rebooking on another flight. However, you can ask for cancellation / refund if the airline cancels your original flight and changes your schedule significantly. Policies on this vary by airline, but don’t be afraid to ask for a refund if the airline cancels your original flight and wants to change your itinerary.

Changing travel plans due to COVID-19

Final Thoughts

The COVID-19 situation is growing and evolving. As things change, we will work to keep this article updated. If you’re thinking about changing your travel plans because of health concerns, it’s helpful to know that many airlines now have Coronavirus flight cancellation & change fee waivers. This can save you significant money, depending on the particular airline and its fees.

It’s not just airlines offering change fee waivers. Amtrak is allowing changes to reservations for no fee. Hyatt is extending status and free night awards related to travelers affected by Coronavirus. Even Shawn is making some travel changes, because of the spread of COVID-19. If you’re wondering whether you’ll pay for changes related to a Coronavirus flight cancellation, I hope this information helps.

Ryan S
Travel hacker in 2-player mode, intent on visiting every country in the world, and can say "hello" or "how much does this cost?" in a bunch of different languages.

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15 COMMENTS

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15 COMMENTS

  1. Is. Avianca. Giving. Refunds. On. A. Ticket. On. Purchased. Over. The. Phone. Directly. N. Spoke. Directly. To. Avianca….but. I. Purchased. The. Ticket. For. A. Friend. Going. To. El. Salvador. May. 3…..n. Now. I. Want. A. Full. Refund. Back. Because. He. Stopped. Talking. To. Me

    • As of now, they’re not offering “no fee” on refunds, just changes. But you’d need a name change on the ticket to use it yourself. It sounds like you’ll pay a fee for this, but maybe the flight will be cancelled, which gives you the legal right to a full refund. That’s probably your best option — wait for it to be cancelled.

  2. You can add Ethiopian Airlines as well. I was supposed to fly with them to South Sudan but cannot now (S Sudan is not receiving Asian, Americans or Europeans)

  3. Update on SAS here with a March 15 posting date:

    https://www.flysas.com/us-en/traffic-information/message/

    SAS TEMPORARILY HALT MOST OF THE TRAFFIC
    (Published 15MAR20)

    Due to the coronavirus and the measures implemented by national authorities, the demand for air travel is essentially non-existent. SAS has therefore decided to put most of its operations on hold, starting Monday March 16 and until necessary prerequisites for commercial air traffic returns.

    To support our customers, we will in the next few days do our utmost to uphold a certain level of operation to enable travelers to return from their destinations.
    Information regarding the traffic situation and specific flights will be constantly updated on our website. Affected passengers will be notified.

    The waiting time at our call centers is extraordinary long. We kindly ask that you only call us if your flight departs within the next 3 days.

    CANCELED FLIGHTS

    You can now find information regarding canceled flights on the link below. Please note that we might add flights to the list, and we advise our travelers to keep updated. All affected passengers will be notified. Dates available until 28 March 2020 (Included)

  4. Is there any news about Vueling air we booked through Omio app and they have no messages about the status. We’ve cancelled our 30 year anniversary trip to Paris due to this virus!

    • If you booked through Omio, you have to contact Omio. Omio is an OTA/third-party site. If your booking is through them and not directly through the Vueling site, you have to follow Omio’s policies. According to what I just found on Vueling’s site here – https://www.vueling.com/en/flexfly – you can change dates if your travel is in March. Must change by March 27. If the situation continues, Vueling says they’ll extend the waiver. If you booked directly through Vueling, that policy covers you. So now whichever you booked through is who you contact 🙂

  5. Info here on AA is not correct … they will honor any purchased ticket refunds or credits for trips booked before March 1st … per email and video message I rec’d 3/14 from their CEO.

    • Thanks for that. They created a new page instead of updating the old policy, so I didn’t notice. It’s updated now.

  6. Ryan,

    Above you say “Note that they are waiving fare differences if your changes include the same routes and fare class. If you change your starting or ending points, the change fees are waived but a difference in fare will apply”. Where do you see that?

    Following is language copied from UAs website, seems to me that they’re saying that fare differences apply if the new fare is higher, and you lose if your new fare is lower.

    “Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.”

    • Wow, thanks. I didn’t see that blurb. I had gone from the info in the table, which discusses the affected locations (China, Italy, etc.) but looks like this part you mentioned relates to the “anywhere you book March 3-31” policy. Fare difference is applied differently here. I will update the article. Thanks.

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