Gift Card Rescue Checks Not Showing Up
As someone who is constantly looking for deals and interacting with companies of all sort, I understand that things go wrong from time to time. Sometimes I get upset and sometimes I forgive them for doing me wrong. The one thing that is noticeable and unforgivable in my opinion is when a company does wrong over and over again. (Except when they have so many good deals. I forgive you Staples.)
A few weeks ago I wrote about Gift Card Rescue and how they started holding certain people’s gift cards hostage. Once they had the cards in their possession, they would write to the person and demand more information from them. The shadiest part of this was their assertion that they would just accept the cards as a donation if the person never sent that info.
My Experience & Follow Up
Thankfully they never requested anything from me, but I noticed my sale was just sort of sitting there. They had my cards, but were not processing them. After a few days I sent them an email and almost immediately I received a response that my check was in the mail!
On July 14, 2015 they said, “If you do not receive the check after 14 business days, please contact us.” Well life got busy and I sort of forgot about them for awhile. Then yesterday Alex popped into the comments of my previous post. Here is what he said:
I just want to ask, has anybody gotten any payment from giftcardrescue?
I got in on the TGIF deal as well, and they said they got the cards and sent me a check. That was two weeks ago. I received nothing in the mail. Tried to contact them but their voicemail is always full, emailed and no response. WTH was that?????
Has anybody get paid or been able to reach a person? Thanks a lot!
After reading his comment I thought back and realized I had never received my check! For the record, I would have noticed it this week since I am about to catch up my accounting on gift card sales. Either way, I shot off another email to Gift Card Rescue (I actually responded to the previous email chain for what its worth) and received a response today. They said:
We are sorry to hear that your check has not arrived. A new check will be written and mailed through USPS first-class mail within 3-5 business days. The original payment is now deemed lost in the mail. Once shipped, your reissued payment should arrive within 3-5 business days in the form of a green written check. Please confirm the address you would like your payment mailed to. You will receive a tracking via e-mail once your check is issued.
Before I go further, I want to make it clear that I am not accusing Gift Card Rescue of anything. They very well may have sent my check and it very may well have been lost. It just seems like a big coincidence that the same thing is happening to multiple people. In fact, with only myself and Alex as data points I decided I wasn’t going to write about this. Then PDX Deals Guy emailed me a few minutes ago saying he hasn’t received his check either!
What to Do
My suggestion for anyone who hasn’t received their check is to email Gift Card Rescue and ask them to re-issue the check and send it with tracking. Hopefully by following up and showing them that you are going to keep pursuing your money, the check will arrive in 3-5 days as promised. At least that is my hope.
It really frustrates me when a company seems to drop the ball during every step of the process. It seems that Gift Card Rescue has done just that. I am hopeful that some day I will receive my check, however I don’t see myself doing business with them again.
Have you sold to Gift Card Rescue and received your check in a timely manner? How long did it take to reach you? Are you in the same situation as me, Alex and PDX Deals Guy? Let me know in the comments!