Gift Card Zen Update
This is just a quick update to yesterday’s post about my frustration with Gift Card Zen. I don’t want to stretch this out, but I do feel it is important to let everyone know what their policy is if you decide to do business with them.
As I mentioned in yesterday’s post, after Gift Card Zen sat on my TGI Friday’s gift card sale for two days, they mysteriously cancelled the transaction. I then followed up with them as to the reason why, but had not heard back by the time I posted. I did eventually receive a response. Here it is:
It appears we had to pass on these cards as our stock of this merchant is already rather high. My apologies for any inconvenience and have a great day!
Hero of Happiness
Ok, I’m not going to lie. I kind of like the whole “Hero of Happiness” thing, but they sure didn’t make me happy. Either way, I am not trashing them, but think everyone should know how they conduct business. Between the time you submit your order and the time they accept it, it can be denied for any reason. (FYI, they also lowered the payout on those cards from 80% to 70% today. I’m pretty sure they would buy them from me now.)
Based on my past experiences it usually takes them 2-3 days to accept an order, however it can take longer. One of my readers Eric commented that his TGI Friday’s order was cancelled after almost a week. He said, “Gift Card Zen just cancelled my order with no explanation just like what happened to Shawn. This was after almost a week of waiting in limbo.
Use Caution & Know the Rules
Keep this information in mind when selling to Gift Card Zen. This neither makes them a great nor a terrible company, but is just another reminder that it is important to learn how things work with different re-sellers since they all do things differently.
For me instant confirmation is sort of a game changer and thus I need to factor that in before deciding to sell to them again. I do hear that Zen gives instant confirmation to bulk sellers and know someone who is happy as a bulk with them, so perhaps that is an option I should consider.