Hilton Surpass Grocery Points Still Not Posting Properly?
A few months ago I wrote about some issues with the Amex Hilton grocery bonuses not posting. At the time the card was earning 12X per dollar at grocery stores, normally 6X per dollar, because of one of American Express’ pandemic offers. After the first month or so many points were not posting for larger purchases. Then it started happening for the Delta and Bonvoy grocery offers too. People’s points eventually ended up posting but immediately clawed back. It would leave a partial points payout with no rhyme or reason to where the numbers were coming from. American Express ended up sending out a letter saying they felt that it was rewards abuse and cash equivalents were purchased. The big question on everyone’s mind was will there still be trouble with Hilton Surpass grocery points still not posting properly, even at the lower 6X earning rate?
In the past the 6X earning would post like clockwork on the Hilton Surpass card. No one ever really reported an issue on their grocery spend no matter what the purchase or monthly total was. I was very curious to see how it would play out this month, being the first after the big promotion. I will share some of my friends data points, and then, my own very confusing one below. Please share yours in the comments as well so we get a clear picture of what is going on.
Data Point One
The first data point never received any points during the 12X promotion. They were caught up in it early and had all of their spending denied. They spent around $3,000 on the card this month, mostly purchases in the $450 range. The points showed on the statement properly but never posted. They said their Delta and Bonvoy purchases posted fine though.
Data Point Two
The second person earned a decent amount of points during the 12X promo but was never caught up in the clawbacks. They spent a few thousand dollars this month and the points showed properly on the statement but never posted. They also had issues with their Membership Rewards from their Gold card not posting. The welcome offer and spending did not post, so it could be an issue with their particular account overall.
Data Point Three
Similar to data point one. They were caught up in the initial freeze and did not receive points this month. The points appeared on the statement properly but did not post to their account. They still have not received the post and immediate clawback for the previous 3 months during the 12X promo. That could mean that their account is on a freeze overall, no matter what, until that is concluded.
Data Point Conclusions
It has been a few weeks since the statement cut for all of these data points. Hilton points would normally post within 2 days before, even if there were a lot of grocery purchases. The terms allow 8-12 weeks for points to post so they could be manually reviewing large purchases like they did before. This would be a break from the norm though at the 6X earning level.
My Own Experience
My data point is a strange one. I didn’t have any issues until the final month of the promo, I didn’t use my card a ton. They clawed back some of my points on the final statement but most posted normally.
This months statement looks like a decipher code. I made one $460 grocery purchase and a second purchase for like $20 (not at a grocery store). I did this so I could see if 6X was posting properly, and also because I didn’t want to get in too deep without knowing for sure if they were posting points or not too.
Here are some screen shots – it looks like they wanted to remove some more points from the promo but then the points posted properly for the spend I had.
As you can see the 3X bonus, to make it 6X earnings overall, on the $468 charge posted properly. Even though it should have been a negative amount according to the statement I received all of the points from my spending. I am not sure what exactly is going on or if that negative amount will hit my account as some point in the future. I am also not sure if the points will post properly in the future but it seems like they should.
So the question remains, is Hilton Surpass grocery still not posting properly? I guess you could say, for some at least, there are still issues. I did hear from a person caught up in the clawbacks that their points posted properly this month.
If I had to guess, I would say some people are still under review for the 12X spending and all points are being held until that is cleared up. For my own account I think I had cleared the spending but they had more charges they had issues with and hadn’t deducted the points yet. I am not sure why the points were posted negatively like the statement shows but only time will tell if that changes.
Let us know your September statement results in the comments.