Is Amex Delaying 12X Hilton Honors Payouts? Data Points Needed
Update 9/8/20: Looks like American Express has sent out letters saying why people were not awarded the grocery bonus. They specify the terms that highlight cash equivalents. I do not think 3rd party gift cards (Best Buy etc.) are cash equivalents so I will be filing a CFPB complaint on it and see if it gets me anywhere. Thanks to Doug at Travel Rewards Warrior for the heads up.
Update 9/4/20: There have been many reports of people having points posted in the last day or two, myself included. It looks like smaller grocery purchases and all other purchases are being posted. Large grocery purchases are not earning any points, not even the normal 6X or base 3X earning. The question remains on whether or not this will be an issue with 6X earning going forward. Let us know once your next statement closes if there are any issues there.
Update 7/4/20: I have multiple reports of Amex posting and then clawing back the frozen points. They are leaving only the base points for the purchase for some people or nothing at all. So no 6X normal bonus or the 12X increased bonus. It is better than a shutdown for the people that hit the promo hard but it is still a poke in the eye that cost people 10’s to 100’s of thousands of points. If you have been targeted so far I assume all future purchases will be scrutinized.
There have been a few posts in our MtM Diamond group about issues with Hilton Honors points not paying out from the 12X promo. After seeing this I reached out to a few friends that I know that were hitting the promo pretty hard for some more data points. I also found some interesting info on Twitter. I wanted to compile all of that info here and ask for others to share their data points so we can figure out what is going on. Is Amex delaying 12X Hilton Honors payouts or are they actually denying points? Has Amex RAT been involved in this etc.?
If you remember a few months back American Express make some limited time adjustments to their cards. This was in an effort to help people during the pandemic. Spending patterns had changed and travel perks were pretty much unusable. One of the changes was that Hilton Surpass cards would earn 12X at grocery stores for a limited time. Benjy wrote about why he was excited about this offer, even though it didn’t quite sit atop the grocery spend perch.
At the time we wondered if Amex would use this as an opportunity to catch big spenders. Would they look at racking up hundreds of thousands of Hilton Honors points as gaming? How much would be too much and how far would they take the enforcement? With Amex you just never know.
Here are some of the data points I gathered on both sides.
- 80K+ points posted a few days after statement settled
- 48K+ points posted a few days after statement settled
Points Did Not Post
- 300K+ did not post but it has been less than a week
- 300K+ points have not posted in over 30 days
- 150K+ points have not posted in over 3 weeks
There was also a report of a shutdown but this came from a friend of a friend so I am not sure how reliable that is. All of these points showed as earned on their statement they just never hit their Hilton accounts. While searching for data points I found this interesting comment:
They've been holding points hostage for awhile since last December.
— Danh Truong (@DanhEQ1) May 21, 2020
Danh goes on to say that the points have been held for 60 days or for two statements. None of my data points have hit the 60 day mark yet. But if this has been happening for months now maybe it is just a normal delay for larger payouts. It is still worrisome either way.
Is Amex Delaying 12X Hilton Honors Payouts Final Thoughts
Share your data points in the comments. How many points were on the statement, did they post to your account, if not how long has it been? Hopefully this is just Amex delaying 12X Hilton Honors payouts and not something more. Share your thoughts on it below.