How to Easily Remove A Chase Account from Your Online Banking Login

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How to Easily Remove A Chase Account from Online Banking

Here is a quick overview of how to easily remove a Chase account from your online banking screen.  If you have recently closed a Chase card because you no longer find the card valuable or decided to try out a different Chase product, like the Chase Sapphire Preferred‘s increased $750 welcome offer, the old account stays on your login even after cancellation.

Nothing is more annoying than having something cluttering up your login when it is no longer needed.  You could call Chase or send them a secure message to remove the account or you can follow these easy steps.

Updated: 1/11/20

How to Close A Chase Account Online

While this article is about removing a Chase account from your online login, you will need to cancel your card first before removing it. Keep in mind you can cancel your card the old fashioned way by calling Chase, however in many cases you can also cancel a Chase credit card online by utilizing the Secure Message feature.

Chase Secure Messages can be found under ‘Secure Messages’ in the menu once logged in. Just select ‘New Message’ and inform them you are looking to cancel your Chase credit card. Note if you send a message this way be prepared for Chase to cancel your card immediately. For some cards they may also tell you that you need to call.

Steps to Remove Chase Account Online

In order to easily remove a closed Chase account from your online banking login, follow our simple guide blow.

Step 1 – Account Management

At the top of the Chase login you will find account manager select that first then select ‘Profiles and Settings’ from the drop down menu.

Step 2 – Show or Hide Accounts

Selecting ‘Profile & Settings’ will open a new page.  On the left side of the page you will see ‘Show or Hide accounts’…select that.

Step 3 – Find the Card to Remove

At this point you should see a full list of cards linked to your Chase login listed by the last 4 digits of the card number. You can now find the card you want to remove from your login.  All of your cards will be listed by the last 4 digits of the card number.  Scroll until you find the one you want and select ‘Hide It’.

Pro Tip: Make sure to save the changes at the bottom of the screen before closing out the window. This will ensure you will have your Chase card removed from your online banking login.

RELATED: How To Opt Out Of Chase’s Arbitration Clause & Why You May Want To

Remove A Chase Account from Online Banking – Bottom Line

Thankfully it is fairly easy to remove a Chase account from an online banking login. Whether you closed it long ago or just shuttered your Chase credit card, this is a quick and easy way to remove it from your login.  Remember to make sure that any outstanding balance is paid in full before doing this since you will lose online access as soon as it is removed from your login.

Also remember that you can easily close your Chase accounts via secure message.  There is no need to call in to cancel if you don’t want to.

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  1. Thank you for this. My screen had a different look from your example but I was able to navigate to the “Profile and Settings” area a different way and got the job done. I appreciate your post.

  2. Nice. I have separate logins for my personal and business accounts. Any thoughts on putting them all under just one login?

    • I have them all under one for ease. I know people used to think keeping them separate gave you a better shot at black star offers but I just got a black star offer with both combined. So I guess I say go for it.

  3. And here I was hoping that you had the secret to actually remove an account without getting Chase involved. Removing and hiding are not the same things. This doesn’t allow me to move the account to a different login.


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