The Hyatt Place “High Floor” Phenomenon
As any long time reader of this site knows, I am a big fan of Hyatt. As a Diamond member I stay at their properties often and work hard to keep my status. For me it is worth it. One of the best benefits of the Hyatt program is that award availability has no blackout dates. Any standard room can be booked with points as long as there is one available.
Here is how it is written in their terms:
Hyatt Gold Passport Free Night Awards apply to standard available rooms only as defined by each hotel and are not subject to blackout dates.
Do you see the wiggle room in that statement? They left a loophole a mile wide. My guess is that is purposeful. A “standard room is as defined by the hotel”, so that means that hotels can change what a standard room is at will. We saw that happen in Maui at the Andaz where the “Garden View” category was suddenly split into two. I recently wrote about the Grand Wailea where the same thing happened!
I sort of understand the “view” issue at a resort in Hawaii, but what about a Hyatt Place? Hyatt Place hotels are located in suburban areas generally. To put it bluntly, I have never seen a Hyatt Place with a view, nor is there any real benefit to being on a higher floor. Guess what though? Many Hyatt Places have introduced a new “High Floor” category. (Note: I am taking about the cookie cutter Hyatt Place locations. The one in Waikiki for example has had “view” rooms for a long time.)
The high floor rooms are no different than the other rooms, except they are on a higher floor. The cost is usually $5-$10 more than a regular room which isn’t terrible, but the big thing is these “upgraded” high floor rooms cannot be purchased with points!
Is This Right?
I sort of get it. Hyatt Place hotels don’t have a lot of room categories, so essentially under the rules every room is available for an award redemption. That certainly isn’t ideal if you own the hotel, but it is sort of consumer unfriendly as well. What is to stop a hotel from having only 1 room in their lowest category? Hyatt I guess would enforce this, but it is still an interesting occurrence.
This Is Spreading
The above screenshot is from the Hyatt Place Las Vegas. I stay at that hotel often and didn’t notice this new “High Floor” phenomenon until this week. I have seen it spring up at other Hyatt Place locations over the past couple of months. I’m not sure if it is everywhere, but many hotels are implementing it.
Perhaps this was an initiative from Hyatt to relieve their hotel owners from excessive award nights or to limit the company’s liability? I’m not sure, nor do I care. I just don’t see a 5th floor parking lot room as any better than a 3rd floor parking lot room, especially when it wasn’t any different a week ago.
I am not trying to nail Hyatt to the wall nor am I trying to say they are doing something wrong. This is completely within their terms and therefore they have the right to do it. With that said, it is something I have been noticing for awhile, so I thought I would share.
What do you think? Does the Hyatt Place high floor view warrant a separate category? Let me know in the comments!