IHG Is Extending Free Night Certificates Till The End Of 2020
Since travel came to a screeching halt, almost overnight, there has been some uneasiness about how things would be handled. We were left with a lot of uncertainties in terms of status, miles, points and free nights. Would our status and points be extended? What about our free night certificates? One by one companies have been stepping up and extending all of the above, well except for cough cough American. IHG was one of those companies that started extending free night certificates but only for people that reached out. Well it appears reaching out is no longer needed according to an email our podcast mate Joe just received. IHG is extending free night certificates till the end of the calendar year!
Joe reached out to IHG a few weeks ago about his expiring cert and just heard back yesterday. Here is what the email said:
Thank you so much for reaching out to my office. My name is Peg, I am a Manager at IHG, and I appreciate the opportunity to assist you with your above referenced case. I apologize for the delayed in my response to your request, unfortunately, we are experiencing unprecedented communication volumes with worldwide hotel closures and cancellations due to restriction on movement to help prevent the spread of COVID-19.
Regarding your Chase Free Night(s), I am pleased to let you know that IHG will be automatically extending the expiration date of anniversary free nights until December 31, 2020. No action is required by you, your account should automatically be updated in the next few weeks, and IHG will be reaching out to card members directly with more information in that same time frame. I am hopeful that this will bring a resolution for you. If you have any further questions regarding this matter, please do not hesitate to reach back out to IHG with the above reference number.
We hope that you are remaining safe and healthy during this time and thank you again for being a member of IHG, be well and travel safe.
This is a great move on IHG’s part even if it is pretty much expected of everyone at this point. It is particularly great news if you still have one of the uncapped free nights left over in your account. This should put people that have a near expiring cert at ease some. Hopefully IHG extending free night certificates until the end of 2020 gives everyone a chance to use them.
Thanks for the tip Joe – be sure to follow him on Twitter