LEVEL Cancelled Flight
One of the cool things about our travel this year has been the deals I was able to find. For example, we are traveling to Australia and New Zealand next month for 12K AAdvantage miles roundtrip! Another great deal I put together was a direct flight from Las Vegas to Paris Orly on budget carrier LEVEL in March for Ellie’s birthday. The cost for those tickets was only 99 Euro (one-way) each so I couldn’t pass them up.
For those who don’t know, LEVEL is a budget carrier owned by International Airlines Group, the same owner as British Airways and Iberia. While I wasn’t all too excited about flying in economy on a budget carrier for 10 hours, the thought of a direct flight from my home airport was just too good to pass up at that price. And perhaps it was too good to be true too.
This morning I awoke to this LEVEL cancelled flight email:
Indeed I did a little more digging and it appears that LEVEL has killed off the LAS-ORY route as of the end of February, 2020. Thankfully I have a little time to figure out flights, but this is definitely an inconvenience. I understand airlines change routes often so I am not too upset with the exception of one thing.
Why Do I Have to Ask For A Refund?
LEVEL Airlines has cancelled my flight due to not operating the route anymore and I booked directly through them. Why should I have to call or email them to get a refund? This seems like a sneaky tactic designed to trick people into forgetting to ask for refunds. I could understand third party bookings needing to go through a travel agent, but I booked these flights directly with the airline and they should just refund the money.
Level Cancelled Flight Compensation?
If you are in the same situation as me perhaps you are seeking compensation for your LEVEL cancelled flight. While everyone’s situation is different, I don’t believe LEVEL legally owes me compensation here since they have informed me of the cancellation more than 14 days out. If you have a LEVEL flight cancelled last minute or for a different reason make sure to check your passenger rights and what you are due for compensation.
LEVEL Cancelled Flight – Bottom Line
My family and I are literally out in the cold right now for our flights to Paris in March. Luckily I have tons of miles/points so we’ll figure it out, but I don’t appreciate the airline being sneaky about refunds. I was actually excited to try LEVEL out from Las Vegas, but I guess this time it wasn’t meant to be.
Have you experience a last minute LEVEL cancelled flight, route change or other issue? Share your experiences with budget carrier LEVEL below!