StubHub Is Refusing Cash Refunds For Cancelled Shows – Issuing Credit Instead
Things are getting really crazy out there. Just when you thought it couldn’t get worse than United charging award redeposit fees on flights they themselves cancelled StubHub said, hold my beer. StubHub is refusing cash refunds for cancelled shows and issuing expiring credit instead.
Darren Rovell posted some screenshots on Twitter of correspondence that StubHub sent to their customers.
StubHub updated their policy today. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), it’s unethical and likely illegal. pic.twitter.com/onFRrGVh6S
— Darren Rovell (@darrenrovell) March 28, 2020
Instead of a cash refund they are giving customers a credit worth 120% of their original order. The 20% increase in value is a nice offer but it should be an option if you accept a credit instead of a refund and not the only option. And these credits expire in 12 months, who knows when people will want to go to concerts again. It could well be more than 12 months from now, no one knows for sure.
They are charging the sellers cards the amount immediately but then are not releasing that money to the buyers. How crazy is this?
Negative Seller Changes Too
StubHub also changed their terms for sellers on future events according to my friend. Sellers will not be paid for tickets until 7 days after the even is completed. This is a drastic change from a few days after they sold as previously. And they retroactively forced upon people that have just recently sold their tickets. My buddy sold his on Friday under the old terms and now will not see his money for months. This is a desperation move in my opinion and I would suggest avoiding StubHub for future sales.
Options To Get Your Money Back
Hopefully you paid for the tickets with a credit card that has good protections. This is the perfect instance where you can put the credit card company to work for you. Look into filing a chargeback on the purchase. I feel like there is a good chance that you will come out a winner in this dispute.
I know many businesses are under immense pressure right now but to refuse cash refunds on cancelled events, flights, classes etc. should not be an option. I am not sure if this is even technically legal. If StubHub doesn’t pivot off of this quickly I imagine they will end up spending even more than this in lawyer fees and settlements.
I know StubHub is trying to protect cash flow with this move but they should not be doing it off the backs of their customers. Offer the 20% bump to anyone who chooses to take a voucher, I imagine many will, and give the rest their hard earned money back!
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