Uber Eats Review: The Driver Did What to My Food?!?

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Uber Eats Review

Uber Eats Review

Uber is the conglomerate that just wants to keep growing. Their various levels of “ridesharing” services can be found just about everywhere in the world and now they need to branch out. Of course where better to do this than with a food delivery service? But is Uber Eats worth using? Let’s take a look in our detailed Uber Eats review!

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Uber Eats Review – My First Experience

The first time I ordered through Uber Eats, it was from a pizza place about 20 minutes from our house. We had ordered food from there once before through another service and it was really good so we were looking forward to our meal. When I fired up the app and ordered, it said the food would arrive in about 45-55 minutes.

Of course that didn’t happen and after an hour I used the app to call the driver to see what was going on. (A good feature.) She informed us that the restaurant never made our food and that she was waiting for it. She apologized and said we would receive a credit. (Which never came.) It took another 35 minutes for it to arrive. Not the worst experience in the world and we certainly didn’t blame her, but it highlights an issue with Uber Eats. While this has gotten better over the years, Uber drivers are not delivery drivers and thus don’t communicate in the same way.

Uber Eats Review

The Driver Did What?!?

Since I love punishment, we decided to order once again through Uber Eats about a week later. This time it was from a Gastropub about 10 minutes from our house. Since it was geographically closer to us, the app said the food would arrive within 35-45 minutes. Not bad and indeed I received a text that the driver was on his way about 30 minutes later.

One cool thing about Uber Eats is that you can track the driver in the app in preparation for their arrival. Unfortunately for us this driver would never arrive. He instead drove to the front gate of my community (the gate code was on the order) and marked the food as delivered. Once that happens you can’t contact the driver or do anything else.

Get $7 Off Your First Uber Eats Order with code: eats-ubermilestomemories

Uber Eats Review – Getting in Touch with Uber

While most food delivery services have a chat function, Uber Eats makes you call them. So once again we were on the phone finding out what was going on. This time the agent who seemed to be in a foreign call center, placed my wife on hold and called the driver. The driver said he couldn’t find our house and just threw the food away. WHAT?!?!?

Of course the GPS showed he never even entered our housing community nor attempted to find our house. Our house isn’t hidden and Uber drivers and all other delivery drivers find it just fine. So what exactly happened? I don’t know. My guess is that he either got a call to give someone a ride and didn’t want to lose it or most likely he was headed home and decided that our food would make for a nice dinner. If that is indeed what happened, I almost can’t be mad at the guy for being clever. 🙂

After communicating the bad news, the Uber Eats phone agent did apologize and offered us a $10 credit for the hassle, but said I would have to reorder. (He also zeroed out our first order.) Additionally he did call the restaurant to rush the order and in about 30 minutes another Uber driver brought our food. It was hot and very good. In fact, all of our Uber Eats orders have been delivered hot!

uber eats review

Uber Eats Review – Bottom Line

Since that rough start with Uber Eats I have used the service many times over the years. If you are considering Uber Eats, here are some things to think about.

Uber Eats Review – The Good

  • Good selection of restaurants not covered by other delivery services.
  • Transparent delivery fee including many reduced or free delivery promotions.
  • Ability to track the driver and contact them via the Uber Eats app.
  • Tipping is now very easy to do in the app.

Uber Eats Review – The Bad

  • Food is delivered by an Uber driver who may not be used to delivering food.
  • There seems to be communication issues between Uber and the restaurants at times.
  • There is no way to rate a driver and there is little oversight. For example, we were told no one was going to follow up on our driver’s claim about throwing out the food.
  • There is no chat function. You have to call and agents aren’t the easiest to understand.

Uber Eats Review

$7 Uber Eats Promo Code

If you have never used Uber Eats before, they do have a referral promotion going on. If you sign-up with our code you’ll get $7 off your first order! Just use our Uber Eats review code below to save.

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While Uber Eats initially wasn’t ready for prime time, the company has done a lot to improve their service over the last couple of years. My first couple of experiences didn’t go so well, but as the service has matured with more drivers and restaurants it has become one of my go-to meal delivery services.

Have you tried Uber Eats in your area? Feel free to share your Uber Eats review in the comments!

Shawn Coomerhttps://milestomemories.com/
Shawn Coomer earns and burns millions of miles/points per year circling the globe with his family. An expert at accumulating travel rewards, he founded Miles to Memories to help others achieve their travel goals for pennies on the dollar. Shawn also runs a million dollar reselling business, knows Vegas better than most and loves to spend his time at the 12 Disney parks across the world.

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Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. Lack of Customer service on Missing item.
    Lack of Customer service on Missing item. Placed order everything went well order was delivered on time, driver was friendly. All would be great except for missing item. Have been trying to get in touch with customer service for at least a day, no one is responding. All I want is for the item I did not get to be removed from my bill.

  2. Uber Eats is only worsening the situation with drivers who steal food and contaminate what is left on your doorstep.
    In addition to the missing entree, we have another more serious issue with our delivery.
    Since this was the second time we have been missing an entire entree from our order, we decided to contact the restaurant. A missing entree one time seems like a mistake. Twice in a row seems suspicious!
    We spoke with the General Manager, Chloe, from The Diner at Sugar Hill (Nelson Brogdon Blvd). Chloe personally packed our order into two black plastic bags. She knows for a fact that the entree “Eggs Benedict with Home Fries” was in one of the bags. Chloe said the Uber Eats pick up person was Lazaro.
    When Lazaro arrived at our home with two black plastic backs, the entree was missing. The only conclusion to be drawn, is that Lazaro went into our bags and removed the entree. This contaminates ALL of the food in both bags!!!
    We have only ordered from Uber Eats twice and since an entire entree has been missing each time, we suspect that either the driver is taking our food to have for himself, or that Uber encourages this behavior so that they can provide a promo code so that people will continue to use Uber Eats. We demand an full refund for the entire order!

  3. Just get off your ass and go pick up your own food might be good to get out and walk if your ordering from mc Donald’s a lot and don’t have a car or just make something at home problem solved

  4. I have yet to find a third-party delivery service that was worth a penny. It is the service itself that is at fault and the management. The drivers and the customers are the ones that suffer from the unprofessional way everything is handled. I am sure there are bad drivers out there as indicated in other comments, but that would work itself out if managers were doing their job. Hopefully a real delivery service will come out that will rise above the others.

  5. I am an Ubereats driver and customer. As a customer the only issue I have had is missing items. I have been refunded for those.

    As a driver a few things as you a customer can do to help us and yourself in the process:

    If you live in an apartment, the name of your complex is always nice. Please remember to add gate codes and whether we turn right, left, or go straight once we enter your complex. Also let us know what floor you are on and if it is the 3rd be a lamb and come down and collect your food.

    If your order is being delivered to a business, the name of the business is great! Sometimes the numbers are not visible from the road, but usually the name is. If your business is in a place where your business name is not easily seen, but one next to you is, put a note that says something like: We are right next to……

    When I ring your door bell please come right away. Sometimes your food is heavy especially when you have ordered 5 extra large drinks. Some people take forever to answer like they did not know I was coming.

    Check to make sure your address is correct! We are only obligated to deliver your food to the address stated in the ap. Once we arrive there, we will be paid. We can be asked to take your food to the other location, it is our choice to do so. If we do you this favor, please show appreciation by tipping, because not only would we have been paid, we could have had lunch on you!

    We do not make your food, we just pick it up, so notes to us like “make sure they add lots of the hot seasoning to the chicken” are useless. Lots of times when I arrive at the restaurant your food is already bagged up.

    On the bagged up note: I don’t open bags so I have no idea what is in there. I read off what was ordered to the restaurant employees and all I can do is take them at their word that it is all there. Take time to check your order while I am at your door, not just snatch the bag and then complain about missing items after I am gone.

    As a driver I always put food in hot and cold bags, I will always do my best to deliver your food at all costs, will only go to alternate locations if it is less than ten minutes from original location, will let you know when your food is not ready and will do my best to make sure I have all your food items.

  6. As a former waitress, I sympathize with Uber drivers’ complaints of inadequate compensation and tips. However, although I have made minimum wage and relied upon tips, I have never defrauded customers by consuming their orders nor did I claim to have performed duties that I’d never performed. It is UNACCEPTABLE that some UberEats drivers eat food they haven’t paid for and, or, claim to make deliveries that they’ve never made: the customer shouldn’t be punished for Uber’s failed employment policies.
    In my case, I waited outside my home to receive an order that never arrived, although my driver claimed that they’d tried to contact me. He/she DID NOT. Still, Uber refused to refund my $50.00 order and offered no apology. As a customer, I believe it is reasonable to expect to be treated fairly and honestly when I’ve paid for a service. Rationalizing theft/intentional poor customer service is just wrong.

  7. Uber eats in nice some of the cities in my country. They are offering some good offers for the first order. Now also I’m ok with the Uber eats.

  8. Mother’s Day I ordered out. I placed our order after entering my address. The driver eventually texted me saying security would not let him in. I texted back to see where he was and he replied at my job. I asked that he bring the food 5 miles to my home, he cancelled my order and refused a refund. DO NOT USE UBER EATS

    • Uber Eats policy is that accepting an address change to deliver to a new address is entirely up to the driver. They can either go to the new address and file a “trip adjustment” when they get home and get paid an extra few bucks for their trouble; or they can refuse the new address and keep the food. I have always accepted the new location because I feel it’s my duty as a good driver. Any refund is through Uber Eats, the driver has absolutely nothing to do with it once they mark the order Delivered or cancel it. But it’s up to you the customer to make sure that the driver can actually deliver the food to you at the location you originally specified. If you want food delivered somewhere with security, it’s up to you to make arrangements with security to contact you or have the food left at the gate/desk, or pay attention to the “I have arrived” text sent by the driver and walk out to get your food from the driver. And please don’t make him/her waste their time waiting for you, they don’t get paid extra while you take your sweet time coming down the elevator. Please tip extra if you do make them wait.

  9. UberEats is the worst company I have ever had to deal with and the saddest thing! I really tried to get my food and the customer service did not care that I did my part to get my order!! The delivery driver Jalissa did not try to deliver my order and did what she knew to do so that she will cover herself! She sent messages about an apartment unit, which I gave exact address and there is no building unit on my block which I informed her as well as called her and no response or answer which was not good enough to get my money back according to Ray, Alex, Jun, Allan, and Caroline from customer service Alex actually told me I was wasting her time and hung up on me and Ray was laughing!! I couldn’t believe what was happening!! I was very upset that I ever even purchased anything from this company! I was left with nothing at all not even an apology about this!! I just want my mo eat back from food that I never got and I did my best to receive!!

  10. Have ordered food couple of time and each time I had tooo bad experience.
    1. Uber claims the food is cheaper but if u compare the quantity of food is also less.
    2. Nearly 2-3 times I ordered chicken biryani but they delivered veg biriyani. to report this issue they have not shared the customer care number of uber and the phone number of rest is not correct.
    3. In Combo dish one items were missing most of the time. while we report this issue to customer care the responce is, will tHry to improve

  11. When we placed our order we were told the food would be delivered in 45 min as the restaurant was less than 5 miles from the house. It was our first time using this program. When we selected our food I made comments about what to take off the order. When it arrived it was 1 1/2 hours since we placed it. According to the website it showed to be a hold up in the kitchen. When the food arrived, alot of the sides were missing. My husband asked if the tip was included amd the driver said “no”. Of course we gave him a cash tip. As soon as he left I found the things missing. The drivers contact info had dissapeared and I could only find a feed back button to complain. I have yet to recieve any communication since then. Very angry as I could not enjoy my dry food with out the toppings.

  12. Uber Eats is awful. This was the 4th time they messed up my order. When my driver lied to my face and delivered cold food, she said she would finish and go get what she forgot and come right back. Needless to say, she never came back and after contacting Uber 3x and twice online, no restitution was founded. I even called the restaurant, wrote in delivery instructions and messaged the driver to ensure our order would be accurate. (Sad I knew to do this). Uber Eats customer service is scripted and would not help us. I eventually resorted to BBB.

  13. Ive only had good experiences with Uber Eats only 2 bad experiences of the delivery driver not making it but no other driver problems. I have been using the service for over 2 years, so kneejerk reaction sarcasm to the extreme.

  14. Uber Eats stinks. I had thought it great until tonight. My $26 order never arrived but they will bill me the 526 because driver said it was delivered. Remaining hungry, I ordered from a Denny’s. Checking the receipt before placing the order, I see it reported 2 slams while I had only ordered 1. My attempts to remove one slam failed but I was able to cancel the order, and then I was informed that I’ll be billed $20 for the cancelled order. So, Uber Eats rips me off for an additional $20, $46 total, and I received no food. I called their CS only to be told they will make no adjustments. Use Uber Eats at your own risk. They found a way to rip off the customer and they are using it.

  15. Very bad service.i had ordered 3 keventers,1 had leaked.there was nothing in it and the guy didn’t have change.

  16. well it is 6th sept. today..i m raghav.. 1st time we ordered on this app..we ordered around 7.09 pm..still time lift upto 9.00 pm..feeling hungry..but uber eats ruined,we did’nt receice any order..after 1.30 hrs they are order is canceled..before they were showing food is preparing as a stuatus.so it was ruinfull experience, gonna never do order on this app again…

  17. Uber Eats is a cluster f***. They start drivers off earning well, but then screw them. Some are on a money grub and put forth the least effort possible just to get in as many trips as possible. Most try to actually do a good job. Eventually drivers start getting screwed out of payments and incentives reduced or eliminated. This creates a situation where drivers earn little to nothing and end up even spending money to make some deliveries. Their time is often wasted by the restaurants or the app screwing up and they are not even compensated for their expense, much less made whole on the income they missed out on while dealing with Uber screw ups. The crappy pay wouldn’t be so bad if it were supplemented with tips, but most customers don’t tip and Ubers wording about tips encourages them not to. In addition there have been lawsuits against Uber for not paying tips to drivers, even though Uber’s contract states that we are to get 100% of tips. Many of us suspect this is still happening. What most likely happened here is the driver saw a gate and said to themself, “I don’t have time for this sh**.” Marked as delivered so they could collect their piddly $3 and move on to the next. Or possibly the are running another delivery or rideshare app and got a more profitable trip. It’s not right, but the way Uber screws their drivers the good ones are leaving and this is the type you are left with.

  18. I had 5 orders today, 4 curbside, yet only one was waiting for me curbside and the only tip was the one that was not. The 4th order really pissed me off, no visible address, circled around it twice located it on the third try and guy wasn’t outside…no one knew who he was, no last name or initial, called him no answer, finally a lady came along…all of this AFTER I waited for his order. No tip from his cheap axx. Llong story short it won’t happen again. Did another order because it was 3 minutes away. They tried to give me another, hell no I went home. For 5 orders and 3 hrs. I made 32.00 dollars! Never again. I’m sooo done with Ubereats. Not worth the wear on your car.

  19. Employees: do your job as expected and get paid the rate you signed up for.
    Customers: tip after the fact, if the employee went above and beyond. If they sucked, leave a bad rating.
    All this tipping controversy is not rocket science.

    • Tip your driver or eventually there will be no service available. It is a service industry and a convenience so do the right thing and tip at least 10%, especially when you are asking the driver to deliver to your door, or apt. building, or hotel room. If you order drinks – TIP!!! Stop being cheap and tip for the service.

  20. I’m a driver i broke down left my lights on one day even though i made that mistake i called my customer got a jump bye a nice man, always call your customer guys it makes them happy and they know you are coming or call uber have them explain your situation,Thanks!

  21. Currently on hold during a 25 minute call to customer service. Ordered food and an entire entree and side was missing. After no luck finding a contact number in the app, I finally found one on a third party site. This took at least 10 minutes of searching. I then waited another 5 minutes before someone answered. I explained the issue and spent another 10 minutes explaining what was missing. All I wanted was a replacement.
    I was advised they would refund me for the missing entree, but at this point I am at least 25 minutes in and my entree is now cold and I would have to pay another delivery fee to replace the food. The person suggested I use my oven to reheat the food, to which I explained that it has lettuce which is not something that can be reheated. I told her this was unacceptable and she put me on hold to confer with a supervisor.
    When she comes back, she offers to add the delivery fee to the refund but would not refund my food since it is now inedible. I told her if that is what she can do then go ahead but I do not accept this as a final resolution. At the very least I should also get my meal refunded, but from a customer service stand point I would now expect a full refund or similar credit for my inconvenience. I am now waiting for food to be delivered from one of your competitors, of which there are many in my area so future orders through UberEats will certainly not be coming.

  22. I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food

  23. Just had a similar issue where the food never arrived.
    I was in an office building that required access cards so I had told the driver in our call that I’d be waiting outside for him. Mind you this is January in Toronto so it was very cold.
    After 20 minutes of his “car” passing by my building several times (I still don’t know how this happened, the tracker showed his car passing by several times but I never actually saw a car), he decided to flag it as delivered and disappear. I waited another 10 minutes, thought maybe he wanted to flag it to make it seemed like delivered sooner, I finally realized he won’t show up at all. We got no calls or messages either.

    Called Uber Eat Support, they apologized and said they can refund but that’s it. If I demanded compensation for the time wasted I’d need to email them. Sent email and got an automatic reply said I was already refunded. Replied to it and got another automatic reply and said I was already refunded.

    Have to say I’m truly disappointed. I don’t think anyone from Uber Eat truly reads emails sent to them. Definitely not the kind of customer service I was expecting from such a big company.

  24. Ok how bout this say the oder was wrong what happens u call the place up and say its wrong ? Whos going to dilvery u a new one ?? Uber eats is a joke u want dilvery u have your own dilvery guys like a pizza place what happens if some one uber eats driver gets the order then cancel wen the store is closing?? What happens u dont get your food now they cant find another driver ?? Its all bs every restaurant that wants to dilvery needs there own personal dilvery people

  25. UberEats doesn’t appear to have gotten any better. First time trying to use it. The driver brought the wrong order. He said “I’ll be right back“ and literally drove off.
    He never came back. Apparently he canceled the order.
    When we called, we were told from a foreign service center (??) that we would have to re-order and that our account would be no charged. No other options.
    Done with UberEats. No food, no service, no dice.

  26. My first and only experience in delivering for UberEats was an exercise in extreme frustration, starting with having to wait an unpaid 10 minutes for the food to be finished, and then a wrong delivery address that was in a ghetto 5 minutes away from the restaurant. After contacting the customer it turns out he was 25 minutes away! Having just started I didn’t have an insulated bag, so I know by the time I get there his food won’t be particularly hot anymore.

    I drive out to this wealthy neighborhood, to deliver the food. The guy tells me he’s tipped through the app. I don’t know I’m new to this. We exchange pleasantries, I leave and hit Complete Delivery on my Uber app. Grand total paid to me for nearly 50 minutes of time from start to finish, $3.61. Yeah! Apparently the fee only included the initial nearby address the guy had originally put in as his delivery location. And no, there was no tip from him like he claimed. Grrrr.

    So now I’m wishing I had been as clever as your 2nd UberEats driver and when I found the customer wasn’t at the given delivery location, canceled the delivery with a “Couldn’t find customer” reasoning, and had myself a nice free dinner. It smelled pretty good, and my car STILL smells like it a day later (though much worse as the odor has mixed with my air freshener scent).

    • I swear, it’s usually the wealthier ppl who pull crap like that. When I was still driving for ubereats the only tips I ever really got were from people in skeevy motels, trailers, and shabby houses that really were a mile or two away while the upper middle class snobs stammered out excuses as to why their REAL delivery address was 20 minutes away from the address they had listed. I don’t know about now since I’ve gotten a few emails about uber changing customer service, but you couldn’t contact anyone and ask them to adjust the pay for the distance to the new address, so keeping the food was the only reasonable option unless you like making $3.50/hour lol.

  27. As a consumer I have a real problem when I place a custom order for food, and the order is wrong.

    Case in point: I ordered a double Filet O Fish from McDonald’s and asked for light tartar sauce. I received it okay it had too much tartar sauce and it was a single Filet-O-Fish even though the order was marked a double Filet-O-Fish

    I’ve ordered food from Taco Bueno here locally asking for no sour cream everything has sour cream it’s like they don’t read the order… is this a problem with Uber Eats or with the restaurant?

    These mistakes seem to happen consistently with every restaurant and you can’t call some of the restaurants to talk to someone.

    I started to place an order with steak one at 11:30 p.m. Uber says they are open till midnight if you look on steak ones website they say they’re only open till 10 p.m.

    I attempted to call no one answered the phone. These types of things seem to be consistent with Uber Eats restaurants and with Uber Eats.

    My humble opinion: Ubereats is not quite ready for prime time.

    It’s a great idea and there is a need for it Ubereats doesn’t have the answer at this point.

    • When the order is wrong, that’s definitely the restaurant. Uber doesn’t change your order after you submit it, and drivers don’t place the order. Drivers are also not allowed to open containers or wrappers to check if the order really is correct. All they can do is go down the list with someone at the restaurant and ask if each item is there and correct. I do this every time (Doordash driver) but often just get waved on with a “Yeah, uh huh. It’s all there. Bye”. A very strict driver will make someone open each container or wrapper and prove that each item is correct. You’ll never find an ubereats driver like that because they don’t get paid enough, and if they did do that then it would create a problem for the driver because they go to restaurants in the area so frequently that they’re often recognized. If they’re recognized as someone who takes up a busy employee’s time then they’ll get treated like crap by the restaurant. They’ll be make to wait longer for food and get attitude from waiters and managers. Drivers need a smooth relationship with restaurants, so they don’t do anything to piss off the employees.

  28. Doing strictly UberEats. It’s decent so far, make roughly $5/delivery before gas. Not great but Its something.

    Some Resteraunts are ready right away, others you have to wait. McDonalds almost always has me waiting for the order no matter how long it took me to get there. Tonight I had a resteraunt make me wait 15 minuets for…and that was AFTER I got pinged from 18 minuets away. There was actually about 4 ubereats drivers waiting, and it was not busy inside.

    Twice I couldn’t deliver food. Once I was sent to a Truck Stoo/Gas Station. Waited, called the guy, no answer and no voicemail set up. Drove around the truck lots looking for someone, waiting at the exaxt pinned location and called again after 5 minuets. Nothing, so I left.

    Happened again, the address was an apartment building, and although it’s curbside, I’ll go to the door if they’re not outside. However, there was no apartment number so I couldn’t do that. I kept driving around the entrance and called the person 3 times. After the third time I left.

    In those scenarios this is what happens. The uber driver calls the customer, and there’s an option afterwards to click that says “customer didn’t answer”
    Once clicked I think it sends a text message to the customer. It also starts a 5 minuet timer. After 5 minuets, it gives the option to the driver to cancel/select no show. The driver still gets paid and uber says “discard the food” (in the drivers stomach)

    I’ve also had the app send me to a complete wrong location, but luckily the customer answered and gave me directions.


    ANSWER YOUR PHONE we could be outside with your food or lost

    • Brandon as a customer I would rather have you wait for my order and have hot food then you show up a half hour later and my food is cold.

      I understand For You time is money and in a perfect world the food would be ready as soon as you walked in the door with the current situation and the way Ubereats handles their business it will never be perfect.

      As a small business owner the thing that concerns me is, Ubereats has no feedback nor any way to contact someone that can make a decision. the only ability to talk to is someone is in a foreign call center that doesn’t speak or understand English this is not the way to run a business in the United States of America.

      Good luck Brandon I hope you find something better I don’t see this lasting, sorry.

      • Problem is, ubereats started their business completely wrong. They made it as cheap as possible for people to order food, but that meant paying drivers pennies and, for some reason, lying to customers about a tip being included and then, when sued for lying, just telling customers it wasn’t expected (another lie lol) after they were already told for so long that the tip was included and drivers got paid something insane like $20/hour so couldn’t possibly need a tip. So the drivers were never paid enough to give a damn about you wanting your food hot or any other kind of customer satisfaction, leading to a decline in business. FINALLY, they’re starting to change things…just a bit….but it’ll take time for that new system to affect customer service….maybe too long.

        Frankly, I suggest trying other delivery companies. Doordash and Grubhub have always paid better and encouraged tipping, so personally, my customers always get their food exactly as hot as I received it and sometimes even hotter (invested in good bags and space blankets that REALLY hold in heat).

        My customers will also get their food sooner than many ubereats customers because A) ubereats drivers don’t get paid enough to hurry so drivers will dilly dally, stopping to get themselves food, stopping for gas, stopping for bathroom breaks, etc all after already getting your order and B) Because they don’t get paid enough, they’ll keep another delivery app or passenger app on and be busy with another job before/between completing your delivery.

        I did all that when I was driving for ubereats. $3.25 delivery and 99% of people don’t tip? Yeah….that’s not worth rushing for, so If I’m hungry, I’ve gotta pee, or I need gas, I’m stopping lol. (As opposed to just doing Doordash – I’ll do all those things BEFORE accepting another order so another driver can take that order if they’re available before me)
        I definitely kept at least one other app going, even when already on an ubereats delivery. You get what you pay for, and frankly $3-$4 is only enough to get you your food eventually and no sooner. I’d choose delivering a $10-$11+ order from Doordash before that ubereats order every time. Like I said, try another service 😛 The other guys started their business recognizing that you need happy workers if you want happy customers.

  29. Hello,
    Im registered to drive with Ubereats however i haven’t done it yet. Being interested in it though i have read individual drivers and customers compliments and complaints about the service. I also work for a customer service center for about 20 years so i know something about customer service and the bottom line is this. i have continually heard people say tip, tip, tip and the problems will go away and that simply is incorrect. Ubereats has recently added a tip feature to their service and that’s great but not the answer. Truth is if a driver does not care about what he is doing his (HIS) level of service to the customer is going to suck. in addition customers seem to feel its their job to educate another person on how to do their job. This is a matter between Ubereats Management and the Customer NOT the Driver and the Customer. Ubereats management team is more than capable of handling service issues for you (the customer). Remember you (the Customer) although you may think you know are NOT familiar with how Ubereats works and the driver is in no way capable of making any changes to the Ubereats policy or procedure. Note to both the drivers and the customers: If you want to see change, Drivers take a little pride in your job and attempt to do it correctly and Customers learn self control, get rid of the self serve attitude and think about how to initiate change before going off half cocked on some driver that has no control over the system….

    • “Drivers take pride in your jobs and learn to do it correctly?”

      Are you joking?

      Every Uber driver and UberEats driver starts off seeking to do their job as correctly as can be within the limitations of things outside our control. It’s the crappy pay coupled with the eventual realization that customers, who almost always rate you 5 stars, almost never tip you either.

      I’m still pretty new to this, and already that realization has started to sink in. Until the customers who are getting a tremendous bargain start to realize they need to tip (or expect higher fees upfront), their service is only going to suffer. When top notch service is dirt cheap and you don’t think to pay a tip for that top notch service, don’t expect it to last.

  30. I just had a horrible experience. I placed an order MONDAY 6/5 for a delivery at 8:30-9:00am for THURSDAY 6/8. It was a birthday surprise since I wasn’t going to be in town for my friend. I asked her to not go anywhere during that time and to not have breakfast. Well 9:52am and nothing. I had to call to find out what happened, they said the restaurants computer was broken and that it would not work for the rest of the day. So they cancelled my order and asked me to place another order or I would loose the $15 credit. At that point I didn’t care about the $15 credit. The issue was that I had my friend waiting on breakfast. SO I had no other choice but to order something right away. I ended up spending $10 more, on something I didn’t even want to order, breakfast was now at 11 and I inconvenienced her by waiting on UberEats. Not to mention my time on the phone with them. Then they offer me a $5 coupon for my next order like I want to order from them again. It sounded like a foreign call center and would not give me their names or management information. This issue has nothing to do with the drivers. So they can’t blame them, it is Uber Eats and their faulty operations. Lack of compassion because you call a call center that can do nothing for you. They are miles away, where are the managers? The operational team? Who can you speak with that isn’t in a foreign country?

  31. Where I am at, it is curbside, which means that the customer should meet me at the curb. Customers sometimes come out, but a lot of them do not. They think we get paid a lot and by the time or something. They think we like turning off the car and turning it back on, which causes wear and tear. I always text them letting them know I am on my way and that it is curbside. A lot of then still do not get the message. The minimum we can get paid is below four dollars sadly. Yes, there are those good days, but there are those bad days. However, I still always have a smile on my face and make sure the food is snugged up in my back seat. I constantly put gas in my car, customers are not aware of that. If customers tipped us, it would make up for gas. I do get tipped at times, which makes me feel valued. Tips should really be required since some drivers do not make minimum wage per hour at times. Just like waiters, they rely on tips. They do not get paid minimum​ wage majority of the time. For the people who have never worked for UberEATS, try it and you will know what all the drivers are talking about. In fact, you would begin to treat waiters, pizza delivery people and others a whole lot better. I tip pretty well at restaurants because I know what it is like.

    • It’s appalling to me that Uber (from what I understand, I only just started) had been actively discouraging customers from tipping their driver / delivery person.

      I have a 5 star rating in 70 trips. Well now 4.92 as apparently a passenger didn’t appreciate my complaints about my horrible UberEats delivery experience and gave my a 2 star rating, citing my ‘professionalism’. Though they inquired about it from me. I think they didn’t like my final complaint about the whole ordeal (see comment below) which was that the obviously wealthy customer didn’t even tip me, after his screw up. People who think lowly service slaves don’t deserve tips despite the extreme amounts of kissing up we do, don’t like to hear complaints from said slaves about non-tippers.

      Nevertheless, I provide exemplary service and very few passengers have tipped (despite their 5 star reviews). What’s worse is of all the passengers who have told me how much better Uber is than taking a taxi, and tell me how much money they save, none have tipped. And yet some of these same people have noted that in addition to the large taxi fares, in often terrible vehicles, with reckless drivers, who don’t speak English well, they also have to tip those taxi drivers. (You know because they are aware that this is what you DO when you take a taxi. You tip the driver, just like you tip a waiter). It’s NOT what you do, these same people reason, when you take an Uber (despite how much money they are aware they are saving). Meanwhile we are driving our own vehicles, putting wear and tear on them, paying for gas, etc… I keep my nice vehicle clean as whistle. I even have bottled water, gum, mints, hard candies, phone chargers, etc… Find that in a taxi.

      Uber needs to make up for their previous stance on the topic of tipping, and tell riders explicitly…. “Tip your ****ing driver! In case you don’t know we take 25% of what you pay for this cheap ass fare. 50% if it’s a short trip! So you’re driver is lucky if he’s making minimum wage! (After his expenses)”

    • That was actually the VERY first thing I noticed when I did my first and only UberEats delivery the other night. It struck me the moment I was doing it.

      I had to TURN OFF my car to go in to the restaurant to pick up the food. As a passenger driver I never need to turn off my car, even if I wait 5 minutes for them. Then I turned off my car again when I delivered. Though perhaps not needed as I was at a house in a wealthy neighborhood.

      People who by-the-way know you don’t become wealthy by tipping the slave labor.

  32. I do UberEats deliveries (my 1999 car is not eligible for Ubering people but it’s OK for UberEats)… anyway here’s the thing… while it’s something to do for a few hours after work if I’m bored, it’s really not good for either the driver or the customer. Why? Well, the customer suffers because they have to overpay for unprofessional service and the driver suffers because they don’t get compensated enough.

    I don’t know if it’s any better on iPhones where navigation is handled through the Uber app (I’ve heard a lot of complaints about that system) but on my Android the Uber app frequently sends incorrect information to the Google Maps app, so either it can’t navigate to the given address, or I end up in the wrong town with a street of the same name…

    Also Uber sends an “insulated bag” to UberEats drivers. Well, most orders don’t fit in that, so they just sit on the passengers seat. But, if I had to find parking at the restaurant, wait for the food, walk back to the car, driving for 15 minutes, get lost, unable to find address, etc. by the time I hand off the food, it’s not going to be hot/warm. And I’m not going to invest in the proper equipment to keep the food warm, because they don’t compensate me sufficiently. If you order from a pizza place who has their own drivers your pizza will show up faster because the drivers probably know the area, it’ll be warm, you can get parmesan and peppers, etc. You order that same pizza from UberEats and it’s going to show up cold.

    There is no incentive for UberEats drivers to care because there is no expectations of tips. Vs “real” pizza/restaurant delivery guys are used to tips and they are going to do everything they can to make you happy because a large portion of their income is dependent on tips and can make it a minimum wage job vs. something actually worth doing.

    Uber can easily fix these problems. Encourage tipping, pay their drivers better, give them the proper tools needed to ensure food shows up hot… remember, the more you pay the higher quality of people you’re going to attract and the less turnover you will have. I think that goes for any industry.

    • I started (and probably finished) doing UberEats and they said that I can “optionally” purchase an insulated delivery bag.

      Did they used to send them to you free of charge?

    • Problem with that is tipping comes after the delivery, so until uber adds in-app tipping, I’m just going to assume the person’s one of the 90% of people who don’t tip. I’m not going to hurry, I’m not going to check to see if your order’s right, I am going to stop for a bathroom or gas break if I need to, and I’m not going to climb to the 5th floor of your apartment building with an out of order elevator. Want your food? Come down and get it -_-

  33. UberEats in Atlanta Georgia is horrible! If Anyone in today’s day and age think that you can promote good service and make employees care about their job and keeping it if they are not working on a incentive based system. ⭐⭐⭐ Many of the restaurant prices are $2.00-$6.00 higher than the prices listed in the actual real menu that are in the actual locations that you walk into. When I asked the manager at the restaurant, he told me that UberEats did all the pricing, his company had nothing to do with anything involving the entire process. All of the other food delivery services in my area encourage tipping, and the service that I get from their driver’s is always more personal, just because I recognize many of the same drivers that I have had before.

  34. I work for ubereats in Chicago. Honestly, it’s a bullshit system. I’m a bike courier and I do a lot of miles. The not tipping option is annoying and uber doesn’t pay us enough. You’re lucky if you get a car delivery because there is literally no money in it for them. For example; we have no hourly rate, it’s strictly per diem, 3.30 for pick up 1.70 for drop off and 1.50 per mile before uber takes their 30 percent. If I wait more than five minutes at a restaurant I’m basically working slave wage, if I wait or have to go up a high rise for a customer I’m basically working slave wage. I have done bicycle food delivery for a while and it’s not worth it through this app. On an 11 hour shift I’ll make 150 dollars after uber takes their 30 percent and they expect quality. I’m sorry you had some bad experiences but it’s on uber.

    • The percentage Uber takes from these services is obscene. It should be no more than 10% at most! And they’d still be making a killing.

      Uber has VERY few expenses compared to typical taxi businesses or restaurants that employ their own delivery people. They developed an app, update it periodically, provide terrible customer service to drivers, pay for insurance while you are carrying a passenger, some administrative overhead, and that’s it. There is no way they deserve 30% of the fee customers pay.

    • Im just wondering y u chose a job that pays so little when tips arent expected. Stop complaining and get a job that pays you for the hard work u do.

    • Ain’t that that the truth…shit I put more hours than you have a day…more like 14 to 15 unbelievable right…yeah I know. But your right…it doesn’t pan out and it’s not worth it…11 or more hours on a bicycle. That’s a animal if I know one…and try it in the winter in below temperatures…now that’s another beast. I have friends that laughed at said the military is looking for people like you. Yeah I bet they are…individuals that are tougher than nails…who you can’t break. But on the other hand… use that strength to better your life out in the long run. Because doing 11 hours or more with this terrible company on a bicycle…oh believe me…you got it son. Many people wouldn’t imagine even trying it…and not just for a day…but week’s at a time. It would break them…I have a few I know that does it in a car…and I always tell them. Oh you think you got it rough…come do it on a bike and you’ll see the light…lmao. They wouldn’t dare too try…and that’s facts.

  35. Most communities in vegas are gated, there should be an option on uber eats app, for eaters to provide their gate code with their corresponding bldg/unit No., for fast deliveries.
    I had experienced delivering in a far flung gated community and was trying to contact the eater, but it was an answering machine, saying the guy wasn’t there, patiently I dialed several times thinking he’s just in the bathroom, I contacted support to call the eater but luckily a resident entered and I followed, food was delivered the couple were waiting at their driveway and waving at me while I was nearing. Sad when I went back I got lost, I tried using maps but I can’t get a signal cause I was at the vicinity of red rock mountain, I finally found a street I’m familiar with and I’m home at last.

  36. Sitting in our favorite restaurant last week, saw an Ubereats driver come in for a delivery pickup. Restaurant handed her the bag, and she said “I’d like to order something to go”. She then waited 20 minutes with her customer’s food sitting on the table. Two days later, our driver from a competitive company delivered our order 45 minutes late because he attempted to pickup/deliver 2 orders in one trip. Services like Ubereats will not survive if they can’t find a way to police such bad decisions by unprofessional drivers. People do not like incompetent or unscrupulous people handling their food.

    • I’m a driver for another delivery service. When two restaurants are near each other and there aren’t enough drivers to go around, we are specifically told to pick up BOTH orders and then deliver both based on scheduled dropoff time (earlier one first). If you don’t know what it’s like to work for these services, don’t pretend that you do, and DEFINITELY don’t be silly enough to insult us by calling us “incompetent,” “unscrupulous,” and “unprofessional” when we work just as hard as you do to pay our bills.

      • I hate those double deliveries. Recently had a woman, who was lined up as the second drop off, upset because her app showed that I was driving away from her house instead of toward it with her food. I explained that uber sometimes has us pick up two orders if they’re at the same restaurant (I’ve never had separate restaurant double orders with uber but have with doordash) and I have to deliver to whoever uber tells me to deliver to first. I can’t even see her address until I finish the first delivery. She didn’t care, was super rude and condescending, and ruined my 100% satisfaction rating -_- If uber isn’t going to ASK customers if they are willing to be part of a double order like with uberpool then they should at least not allow the person second in line to see that we’ve started delivery yet and see where we are on the map.

    • Dear Tom, I deliver w/ UberEats, a big Pizza company, and a sandwhich company. Your comment about a business being unprofessional because a driver has two orders tells me you’ve never delivered in your life. Or if you did, you lasted about a week. Every big pizza chain has had drivers take more than one order before. Last I checked, those big pizza chains have been in business for years. Taking double, and triple deliveries is not unheard of for any delivery company. Its not unique to UberEats. You just can’t really tell with the other two companies like you might be able to with UberEats. Before bread hired a whole bunch of new drivers, there times I was takin 8-10 deliveries at a time when we were slammed and had five drivers. Now bread wants about a minimun of 15 drivers on staff, thankfully not all working the same day. When I used to work delivery Sat with bread company, last year, most the time I was the only driver at my store for that day. Lots of people dont want to work weekends so I ran the deliveries and dispatch by myself. When you got 20 orders and youre the only driver. You take as many as you can take and apologize to every customer because you are the only driver for the day and trying to get to everyone as fast as humanly possible. During lunch rush for bread or dinner rushes for pizza, youre kidding yourself if you think a driver will only be taking one delivery at a time. I mean they may if its a tiny town. As big as my town is (200,000+ ppl) more often than not you are taking more than 1 delivery order w/you on a lunch run delivery run. At both my pizza store and bread store, our delivery range is either 5 miles in all directions or 5 minutes. With lots of big office buildings, you can fit a whole lot of people in a five mile/five minute range. Those who wonder, I work Bread-5 days a week for lunch, pizza-3 days a week for dinner, and I fit UberEats in around those shifts. I dont work Sundays. Starting my 5th yr with pizza and 3rd yr with bread.

  37. Darn tooting. Read a drivers forum and see how we are treated by Uber/entitled customers. Most people expect hot food and no need to tip. Wage is less than minimum.

    So yes, expect my grubby hands in your food.

    Pay me like a professional and I’ll act like one.

    • Well i wouldn’t do that, however it’s seriously messed up that customers rarely tip UberEats delivery people (not to mention passenger drivers).

      It’s cultural knowledge in America that you tip your pizza delivery guy, and presumably any other restaurant that has their own delivery people. At least every time I or anyone I know has ever ordered (largely pizza place food), we always tip the delivery person.

      And yet!!! The NEW apparent cultural knowledge is that Uber drivers (who are actually getting paid quite poorly) are NOT to be tipped for delivering your food. Thanks slimy multi-billion $$ Uber for making customers believe this.

      Well I did one, and my last, UberEats delivery. I’ll keep doing passenger drives, and hope that it becomes more clear that Uber drivers are no different (other than being better) than taxi drivers, and ought to be tipped, particularly given the huge savings they are getting by using Uber over a taxi. As for Eats, even if customers start to tip I don’t know that it’s worth it to me given what’s required above and beyond just driving, unless the guaranteed delivery fee goes way up.

  38. What did you expect ubereats pays drivers about $6/hour dont expect much for $6/hour
    and dont order from uber they are charging customer alot and restaurants and pay driver cheap so drivers get angry alot

  39. This was my worst food delivery experience. First, I ordered from the menu which turned out to have a critical error (causing me to get a vegan burrito instead of a burrito w/ prawns and cheese). Then I couldn’t get feedback to Uber (no listed contact info, but found it on their ridesharing site later), so I called the restaurant. They insisted that the burrito I ordered did not come w/ Prawns and cheese (because they were not looking at the online menu showing the menu misprint), so I double checked and took screenshots of the menu and then called the restaurant again. The restaurant was very frustrated and said they could not remake unless I reordered w/ Uber Eats. I told them I could not talk to Uber Eats w/out any contact info and the restaurant gave me the phone contact. When I called Uber Eats, it quickly became apparent that they were just following the apology script and all they could do was give a refund. FORGET ABOUT BEING HUNGRY AND SUDDENLY GOING VEGAN, BUT A REFUND WAS NOT ENOUGH INCENTIVE TO EVER USE THIS SERVICE AGAIN. What a joke, no way to leave feedback=never using.

    • …Your story isn’t very clear. A menu misprint? Like one that you can read and recognize before ordering? If it was a menu problem like an item number not matching a description then that’s on the restaurant. Uber doesn’t just make up a menu off the top of their heads. They get it from the restaurant and offer it to you exactly as they received it. And a driver can only get the food to you if you order through the app, so if the restaurant screwed up and couldn’t make you what you wanted the first time and you wanted the remake delivered, then of course you’d have to re-order through the app. Either way, it sounds like at most it was a problem with the restaurant, not Uber Eats.

    • I feel the same. Ordered some Indian food and the driver just split with it. Showed as delivered, but Uber confirmed driver never was even close to my house, miles away when she showed it delivered. Probably took herself a free meal. So I sit there and wait, for over an hour, starving and frustrated, only to get a very pleasant apology from a nice girl in a far away land. Sure I got my refund, but my starving belly will never fully trust an uber driver with m food again. The driver info should be saved and accessible to the paying customer even after supposed delivery.

      • No it shouldn’t be. I was an uber eats driver. Sure there are some crappy drivers, but most are fine. In the beginning, customers could contact us after delivery, and 99% of the time it was to complain about food being undercooked, overcooked, flimsy containers the food was stored in, or other problems we, as drivers, had zero control over. We’d get bombarded with angry calls and texts, including threats even after the customer had spoken to customer service and the problem was being resolved by another driver. If a customer was a class A jerk, they’d even intentionally call at like 3am just to yell some more. I once had a guy call me at 3am because he was drunk and upset that his plastic fork broke. He demanded that I bring him another one…5 hours after he’d already eaten his food…That’s why you never have access to the driver’s personal number and you lose the ability to contact them.

        If you have a problem then customer service is the one to solve it. A driver isn’t going to get paid to solve a problem you have, so even if they’re the one who made the mistake, they’re not going to turn back. Pay’s not good enough, and customer service can get it solved for free. Your driver was unethical, but most aren’t, and you aren’t the right person to deal with that driver. Drivers who steal food have their accounts closed. Making sure customer service knows the driver stole food is sufficient to get that driver dismissed.

        Making drivers’ info available to the customer indefinitely just puts good drivers in terrible positions and keeps them from being able to drive safely and get work done when a terrible customer starts blowing up their phone with angry texts and threats to sue if we don’t come back and collect their overcooked steak even though they’ve already been given a refund and they’re being delivered another one for free lol. (Yes, that happened to me)

  40. Tip your driver they sometimes work for $4.00 per hr and in Houston, TX those murder highways are the worst highways and streets to drive ….people are killed in aweful crashes ..

    • Thank you for being considerate. It is very unpleasant when I have to be in tough situation to get the food to my client and not get tipped. They think we get paid $25 an hour, unfortunately.

    • I live on the outskirts of Edinburgh Scotland and have been delivering hot food for 30years with just eat the order goes directly to the restaurant/fastfood outlet who 99% of the time have there own drivers but uber eats need to find a driver who has time etc but give them there due they have really got there act together in the last couple of years but most drivers are on pedel bikes so there limited how far they can go just eat take 14% of the order total plus service charge and if you go to a customer who’s not in or asleep and drunk and doesn’t answer the door all they have too do (the customer) is phone just eat complain say the never got there food even tho it was there own fault if they paid by card just it refund no questions asked unless the shop phones just eat and say what happened but now because you call the customer via the just eat app you can prove the customer was in the wrong

  41. Do the drivers take the state required food handling certifications? I would want to know they have before trying it. If they don’t Uber has a big problem.

    Also I could see hard working drivers siphoning bits of food from meals with no chance of being caught. It gives the buyer less value and makes the reseraunt not look,as good. Even my own wife can’t get my portion of fries home without taking a few.

    • Hey – working as an uber cyclist in London. I don’t know about the driver nipping chips (possiby from the passenger seat), but as a cyclist you can guarantee we just lob it into the bag and forget about it until we cycle as fast as we can to the destination before it gets cold from windchill. Cycling with chips in your gob isn’t easy either!

    • I just started driving for UBER for extra income, we do not handle the food, we do not need a food handlers certificate, although I do have one. ServSafe and food handler certificates are for people that prepare food, not deliver it. As far as people “siphoning ” food, my goodness I would hope not, LOL, that is JUST WRONG!!! I am learning about a whole bunch of great restaurants in my neighborhood though, they will be gaining a new customer in me!

  42. “Uber emphasizes not to tip and the driver does receive some money for the delivery but that is still awkward. We tip anyway.”

  43. I’ve had good to average experiences in DC using uber eats. The $4.99 delivery fee is sometimes more than other services charge, but uber eats has A LOT of very good restaurants that simply aren’t available for delivery elsewhere. I’d say my experience with uber eats pretty much mirror my experience using uber generally – there’s going to be a few drivers who aren’t the best but generally things will end up working out. However, if I ever had any of the problems Shawn had I’d be pretty annoyed too.

    Plus, it records as a normal uber transaction on your statement so you get travel bonus plus spg points if you have your accounts linked. Not life changing but nice.

    • Thanks for sharing your experience. They also have some unique restaurants here as well and appear to be adding new ones all of the time. Good point in mentioning how it appears on a statement. Every little bit helps.

  44. In So Cal, we ordered from a place 1.2 miles away. At 7:50 PM, the app said the food was ready,. At 8:10 PM the app showed the driver picked up the food. At 8:25 the food arrived. Luke warm burgers were awful. The order slip in the bag showed the driver picked up at 7:55. What was she doing for half an hour? Eating our fries? Yapping on the phone? Driver herself was questionable Ick.

    • Restaraunts will print the order Slip when the food is ready. So the food finished at 7:50, the restaurant bagged it and printed the slip at 7:55 then waited for thwuber driver to arrive at 8:10. That what it seems like to me…I’m an Uber driver.

  45. As an Uber Eats driver, I have some thoughts to share:

    The restaurant receives the order on an iPad app and sets a timer that estimates how long the food will take to be prepared. 10 minutes before the order is “ready” the system autopings the nearest driver. This means:

    1) Popular restaurants that are swamped with orders may not have the cooking equipment to keep up with preparing food. Some restaurants prefer to serve their own in-house customers first too, because Uber insists that the restaurant retail price be the same as the Uber Eats retail price but takes a 30% cut from any Uber Eats order. I’ve waited 50 min for picking up orders before.

    2) Uber Eats deliveries are paid per pickup and per mile, but not for time. As a result if I get to the pickup point and no one is there, I will make a phone call. If customer is uncontactable I will call the Uber Eats hotline, and they will tell me to wait 10 min before disposing of the order once they verify that customer is uncontactable (but it is to our own discretion how long we want to wait). Since we don’t get paid for time I’d expect that some drivers would just dump it/get a free dinner and run off to find the next ping.

    • Thanks for sharing some insight into how it all works. It makes sense about not wanting to wait for a customer, but in this case it was confirmed that he never called or attempted to get past the gate. He said he simply couldn’t find my house and threw away the food.

      • I also drive for UberEats, We do our best, with our customers to ensure a positive experience. We always ask them to verify the order before we leave if the restaurant seemed to be rushing to get it out the door. We have even gone back to retrieve a missing item on our dime. It is a business, and the more faith people have in that business, the more likely they are to use them again, and again. I am sorry for your experiences, not all drivers are jerks. We have even walked an entire Apartment complex searching for a place because the person who ordered would not answer their phone. Side note: Do not let your kids use your phone they will order food you had no idea was coming. Dad refused the order. LOL, they left in the comments FOR DAD. To funny. He should have taken the food it was delicious.

  46. Works amazingly in Brooklyn and Manhattan. The delivery fee and referral bonuses vary from area to area, in Brooklyn the delivery fee is $2.99 and the new user gets $15 off. However they are promoting adding new restaurants and the fee has been waived for some time. The tipping thing is weird we usually do anyways as well as most are delivered by hard working people on bikes and not by actual uber drivers.

    • Thanks for sharing your experience! I noticed that Amazon’s delivery service used a lot of bike messengers in NYC as well. Wonder if some of them are working for both.


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