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(Update) Excuse Me?! Virgin Atlantic Zeros Out All Frequent Flyer Accounts

Mark Ostermann
Mark Ostermann

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Virgin Atlantic Zeros Out All Frequent Flyer Accounts

Virgin Atlantic Zeros Out All Frequent Flyer Accounts

Update 1/11/22: Everyone’s points should be showing in their account once again.

I am not entirely sure what is going on but I figured I would let you know that you are not alone in this.  A buddy reached out to me to say 400,000 Virgin Atlantic miles vanished from his account. I fired up my account and it showed a big fat zero as well. My wife’s too. A few other friends checked their accounts, same thing.

So what the heck is going on? I am guessing it is some type of back end thing Virgin is working on. A random IT issue, or update, that has wiped everyone’s account to nothing for the time being. Did Brad Pitt just Fight Club us or what?

I have reached out to them via Twitter to get an update and will update the post if I hear anything back. Hopefully this is a short term issue. But if you had planned to book some flights with Virgin Atlantic miles today you may be stuck waiting a bit.

Virgin Atlantic Zeros Out All Frequent Flyer Accounts

Update 1/10/21: The Virgin Atlantic social media team is aware of the situation and said it is an IT issue that is making the accounts look empty but they are in fact fine. No word on when it should be fixed.

Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.

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Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Mark Ostermann
Mark Ostermann
Mark Ostermann is a father, husband and miles/points fanatic. He left the corporate world after starting a family in order to be a stay at home dad. Mark is constantly looking at ways to save money and stay within budget while also taking awesome vacations with his family. When he isn't caring for his family or taking a weekend trip, Mark is working towards his goal of visiting every Major League Baseball ballpark.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

8 COMMENTS

  2. While you’re tweeting VA, ask them when Delta First Class award seats will return for more than a random flight here are there. Covid canned my Delta One flight with VA miles and now I’m trying to use them on something. Even domestic economy Delta is hard to come by, at least for me from Colorado to anywhere.

    • That all has to do with Delta unfortunately and they have been blocking almost everything from partners 🙁

  3. Ironically, my 164 points are still in there. I just did the status match to Gold successfully, but who knows. Hope everyone gets back their points.

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At Miles to Memories we share the best tips, tricks and deals plus travel rants, musings, hotel, airline and loyalty program reviews and a lot more! Our goal is to help people save money so they can get out there and travel the world! Through our various blog posts, podcasts & videos we teach others how to maximize loyalty rewards, hotel & airline programs and credit cards to achieve amazing things.

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