Retention Success! Amex Basically Cut My Business Platinum Annual Fee to $0!

This post may contain affiliate links; please read our advertiser disclosure for more information.
Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Links in this post may provide us with a commission.

American Express Business Platinum Retention

During the pandemic retention offers have been a very lucrative way to earn miles/points for keeping the products you already have. Many banks have been more aggressive at handing out such offers, but none more so than American Express. I just received another great American Express retention offer so I thought I’d go over it.

Before I head into my Amex Business Platinum retention offer I wanted to point out that we maintain a resource with data points on all of the recent retention offers across banks. This resource uses user data points so make sure to share your retention offers in the comments! I find it so useful to see what offers others have been receiving. Current retention offer data points across banks.

Amex Business Platinum Retention October 2021

One of my least favorite things to do is to call into banks, so the fact that American Express offers retention via chat already puts them high in my book. To seek out my Amex Business Platinum retention offer I connected to an agent via chat after logging into my account. The $595 fee had just hit my account so it was the perfect time to determine whether I wanted to keep the account or not.

After connecting via chat I explained that I was thinking of cancelling my card due to the annual fee posting and not being able to travel as much as I used to during Covid. The agent then transferred me to someone else who was able to provide some offers. Two American Express Business Platinum retention offers in fact.

My Specific Biz Plat Retention Offers

The Amex retention agent was able to give me two offers via chat. Thankfully one of them was luring enough that I decided to take it and keep the card. Here were my Amex Business Platinum retention offer options:

  • $595 courtesy credit for keeping the card
  • 30K points up front + 50K points after $40K spend

Considering the annual fee is $595 the first offer amounts to me getting the card for free for the next year. Since I’ll be able to take advantage of the various credits this card offers, I should come out ahead. I ultimately decided to take the $595 credit and keep the card. The other offer involved too much spend. I’d rather focus that much spend elsewhere. One thing to note is that I did agree to keep the card a year and this could be clawed back if I don’t.

Amex Retention via Chat – Yes or No?

Should you chat with American Express for retention? While calling in may sound fun, I think retention via chat is a great tool for travel hackers. It frees us up to multitask plus it seems to be an efficient way to draw out offers for keeping your card. I know Amex retention chat is something that most of the MtM team utilizes and is something that turned out very nicely for me in this scenario.

American Express Business Platinum Retention – Bottom Line

American Express is handing out many nice offers right now including retention offers designed to get you to keep your card. Make sure to check the latest data points for what others have been offered and then dive in if you are considering cancelling. It can’t hurt to find out what they are willing to offer to keep your business.

Have you received any cool retention offers lately? Share your experiences below!

Shawn Coomer
Shawn Coomer earns and burns millions of miles/points per year circling the globe with his family. An expert at accumulating travel rewards, he founded Miles to Memories to help others achieve their travel goals for pennies on the dollar. Shawn also runs a million dollar reselling business, knows Vegas better than most and loves to spend his time at the 12 Disney parks across the world.

More Like This


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.


  1. Received the same offer when I called last month. Took the yearly fee waiver and agreed to keep the card another year.

  2. I too got the 595$ retention credit but had to call in—chat rep said they could NOT help with business accounts online.

  3. Chase Marriott visa card. $95 fee. I never use the card because, well, Bonvoyed!

    I called Chase. they gave me $50 credit, no spend. I took it.

  4. I have a couple of cards I need to do this for….with mine and P2. Last year I had better offers by phone then I did by chat. Has this happened yo anyone else? Also, if I have a couple of cards to ask about, I am wondering if it’s best to do them all at the same time?

  5. No luck. Wasted 20 minutes.

    “I would like to assist with your request, but we do not have the option to check this. For this you would need to contact our Membership Consulting team over the phone so that they can check the details and assist you in this
    Shall I share the direct number of the team?”

  6. No offer was given to my personal Plat, due to being given a 20k offer last year. Did this thru chat. Hopefully, next year.

  7. Amex chat is my preferred way to deal with Amex. I’ve successfully resolved a missing sign up bonus, changed the due date of my charge cards, asked for credit balances returned, reported a lost card, and done retention on chat and have been very happy with it. It’s good for me because I feel more confident when I can see the words and chat log rather than trying to remember what anyone said on a phone call.


Please enter your comment!
Please enter your name here


  • MtM recommended tool to track & organize credit cards
  • Best card offers personalized for you
  • Track bonus deadlines, fee dates & 5/24 status
  • Full Travel Freely overview

Free Sign-Up

  • MtM recommended tool to track & organize credit cards
  • Best card offers personalized for you
  • Track bonus deadlines, fee dates & 5/24 status
  • Full Travel Freely overview

Free Sign-Up

Subscribe To Our Newsletter

Join thousands of MtM readers who are subscribed to receive a once daily email with all of our posts. Never miss out!

You have Successfully Subscribed!