Current Retention Offer: Amex, Chase & Citi Retention Offer Data Points

Current Retention Offer: Amex, Chase & Citi – Recent Data Points

Here are data points for those seeking a current retention offer Amex, Chase & Citi have offered to credit card users. Retention offers play a huge role in this hobby, and it can be hard to know if the retention offer you’re getting is a good one or not. Here’s what others have received lately on various cards from these 3 banks. If you don’t see a card listed, it either means we haven’t seen the offer (so please tell us!) or that the bank has not made any recent offers.

We will constantly update this retention offer resource. Bookmark it and continue to give us your data points, so we can keep it as up to date as possible.

Updated with new cards & data points 5/6/20.  Keep sharing them as you get them!

What Is a Credit Card Retention Call?

For those unaware, let’s start with the basics. “What is a credit card retention call?” It’s when you call the number on the back of your card saying you want to cancel the account / close the card. This is best done when the annual fee has just hit your account. It goes something like this:

The focus is the annual fee. The bank / credit card issuer wants you to pay that fee to keep the card. They want you to keep the card, because that makes them money. This is where the “retention” comes in. Banks will often offer you something to entice you to keep the card. This usually comes in the form of waiving the annual fee, reducing the fee, or offering a spending bonus (“spend x dollars and earn x bonus points”).

Some banks have a specialized department for this. Others don’t. The point is that you’re now entering a negotiation with the phone representative, whose goal is to get you to keep the card and remain a customer of the bank. Things like how much money you spent on the card last year, how long you’ve been their customer, number of other accounts, credit score, etc. can all play a role in how much they’ll offer you to remain a customer on this account.

Current Retention Offers – American Express

Wondering what kind of retention offer Amex might give you during your phone call? Here are recent data points. They’re sorted by card, to make things easier.

Amex Business Platinum Card

Here are current retention offers on the American Express Business Platinum Card:

• 5,000 Membership Rewards points immediately, plus another 25,000 points after $10,000 spend in 90 days
• 20,000 Membership Rewards points or $200 statement credit after $3,000 spend in 90 days
• $100 statement credit or 10,000 Membership Rewards points for $3,000 spend in 90 days
• 5,000 Membership Rewards points immediately, plus 5,000 more points after $3,000 spend in 90 days
• 35,000 Membership Rewards after spending $5,000 within 3 months.

Delta Gold Card

Here are current retention offers on the American Express Delta Gold Card:

• $50 Delta credit after $1,000 spend in 90 days
• 5,000 Delta SkyMiles after $1,000 spend in 90 days

Gold Card

Here are current retention offers on the Gold Card from American Express:

• 10,000 Membership Rewards points or $75 statement credit with no spend required
• 30,000 Membership Rewards points after $4,000 spend in 90 days
• 20,000 Membership Rewards points after $3,000 spend in 90 days
• 5,000 Membership Rewards points immediately, plus 10,000 Membership Rewards points after $1,500 spend in 90 days
• 15,000 Membership Rewards points or $150 statement credit after $2,000 spend in 90 days
• 15,000 Membership Rewards points after $2,000 spend in 90 days
• 10,000 Membership Rewards points after $1,500 spend in 90 days
• Annual fee waived plus 0% APR for 6 months

Delta Reserve

Here are current retention offers on the Delta Reserve

• 50,000 Delta Skymiles with no spend required.

Marriott Bonvoy Brilliant Card

Here are current retention offers on the Marriott Bonvoy Brilliant Card from American Express:

• 20,000 Marriott points after $2,000 spend in 90 days
• $100 statement credit after $2,500 spend in 90 days
• 30,000 points after $5,000 spend in 90 days

Platinum Card

Here are current retention offers on the Platinum Card from American Express:

• 200,000 Membership Rewards points or $2,000 statement credit with no spend required (this person had spent over $100,000 on the card last year)
• 50,000 Membership Rewards points with no spend required
• 50,000 Membership Rewards points or $500 statement credit with no spend required
• $500 statement credit with no spend required
• 30,000 Membership Rewards points with no spend required
• 30,000 Membership Rewards points or $300 statement credit after $4,000 spend in 90 days
• 20,000 Membership Rewards points or $200 statement credit after $3,000 spend in 90 days
• 20,000 Membership Rewards points after $3,000 spend in 90 days

Amex Business Gold

• $200 statement credit – no spend required.

Amex Green Card

• 15,000 points with no spend requirement.

Current Retention Offers – Chase

Wondering what kind of retention offer Chase might give you during your phone call? The bad news is that Chase is not known for making retention offers on most of their cards. If you get one, consider yourself lucky. Here are recent data points. They’re sorted by card, to make things easier.

Marriott Bonvoy Boundless Card

Here are current retention offers on the Marriott Bonvoy Boundless Card from Chase:

• $100 statement credit for keeping the card
• $50 statement credit for keeping the card

Ritz-Carlton Credit  Card

No longer open to new applicants, but many people still have this card. Here are current retention offers on  The Ritz-Carlton Credit Card from Chase:

• $150 statement credit for keeping the card, no spend required

Sapphire Preferred Card

Here are current retention offers on the Chase Sapphire Preferred Card:

• $65 statement credit for keeping the card

Southwest Rapid Rewards Plus Credit Card

Here are current retention offers on the Southwest Rapid Rewards Plus Credit Card from Chase:

• $70 statement credit for keeping the card (annual fee is only $69)

Southwest Rapid Rewards Premier Business Credit Card

Here are current retention offers on the Southwest Rapid Rewards Premier Business Credit Card from Chase:

• $100 statement credit for keeping the card (annual fee is only $99)

Southwest Rapid Rewards Priority Credit Card

Here are current retention offers on the Southwest Rapid Rewards Priority Credit Card from Chase:

• $70 statement credit for keeping the card

World of Hyatt Card

Here are current retention offers on the World of Hyatt Card from Chase:

• $50 statement credit with no spend required

Current Retention Offers – Citi

These are recent data points for what type of retention offer Citi has given other customers recently. They’re sorted by card, to make things easier.

AAdvantage Executive World Elite Mastercard

Here are current retention offers on the AAdvantage Executive World Elite Mastercard from Citi:

• $100 statement credit after spending $3,000 that month, each month for the next 3 months

AAdvantage Platinum Select 

Here are current retention offers on the AAdvantage Platinum Select card from Citi:

• $100 statement credit after spending $3,000 in 90 days
• Annual fee ($95) waived
• 10,000 AAdvantage miles after $1,000 spend in 90 days

AT&T Access Card

Here are current retention offers on the AT&T Access Card from Citi:

• 2X extra ThankYou points on all spend for 6 months, up to 35,000 points maximum

Citi Preferred Card

Here are current retention offers on the Citi Preferred Card:

• 7,500 ThankYou points after $1,000 spend in 90 days

Citi Premier Card

Here are current retention offers on the Citi Premier Card:

• $95 statement credit one time, plus 1,000 ThankYou points after $1,000 spend for each month over the next 3 months
• 5,000 ThankYou points after $1,000 spend in 90 days. The offer only came up after they started the cancellation process for one reader.

Citi Prestige Card

Here are current retention offers on the Citi Prestige Card:

• $250 statement credit one time after $5,000 spend in 90 days
• 20,000 ThankYou points bonus after spending $4,000 that month, each month for the next 3 months

Final Thoughts

Even though we’re sitting at home and not traveling, that doesn’t mean our card strategies have disappeared. Annual fees from banks will still show up, and retention calls will still matter.

Knowing beforehand what retention offer Amex, Chase, or Citi might offer you can help you know what you will / won’t accept. By seeing data points from other credit card users who have the same card as you, we hope this pool of current data points is useful. Numerous factors play a role, especially your relationship with the bank. Being a customer who spends a lot of money on that card and never missed a payment can make the bank more willing to shell out to keep their card in your pocket.

If you’ve made any retention calls so far in 2020, we’d love to have your data points. What card did you call about? What retention offer did you receive, if any? How much had you spent on that card in the past year? When did you open the card? Even telling us “they made no offer” helps us build a wider picture. Thanks for sharing on data on a retention offer Amex, Chase, or Citi gave you recently.