Current Retention Offer: Amex, Chase & Citi – Recent Data Points
Here are data points for those seeking a current retention offer Amex, Chase & Citi have offered to credit card users. Retention offers play a huge role in this hobby, and it can be hard to know if the retention offer you’re getting is a good one or not. Here’s what others have received lately on various cards from these 3 banks. If you don’t see a card listed, it either means we haven’t seen the offer (so please tell us!) or that the bank has not made any recent offers.
We will constantly update this retention offer resource. Bookmark it and continue to give us your data points, so we can keep it as up to date as possible.
Updated with new cards & data points 4/7/21. Keep sharing them as you get them!
What Is a Credit Card Retention Call?
For those unaware, let’s start with the basics. “What is a credit card retention call?” It’s when you call the number on the back of your card saying you want to cancel the account / close the card. This is best done when the annual fee has just hit your account. It goes something like this:
“Hi, I’m calling to close my account. I see the annual fee just posted, and I don’t think the fee is worth it to keep the card. I want to close the card so I don’t have to pay the fee.”
The focus is the annual fee. The bank / credit card issuer wants you to pay that fee to keep the card. They want you to keep the card, because that makes them money. This is where the “retention” comes in. Banks will often offer you something to entice you to keep the card. This usually comes in the form of waiving the annual fee, reducing the fee, or offering a spending bonus (“spend x dollars and earn x bonus points”).
Some banks have a specialized department for this. Others don’t. The point is that you’re now entering a negotiation with the phone representative, whose goal is to get you to keep the card and remain a customer of the bank. Things like how much money you spent on the card last year, how long you’ve been their customer, number of other accounts, credit score, etc. can all play a role in how much they’ll offer you to remain a customer on this account.
Current Retention Offers – American Express
Wondering what kind of retention offer Amex might give you during your phone call? Here are recent data points. They’re sorted by card, to make things easier.
Blue Business Plus
Here are the current retention offers for the Blue Business Plus.
- $50 statement credit up front plus another $100 credit after spending $2,000 within 3 months.
Everyday Preferred
Here are the current retention offers for the Amex Everyday Preferred.
- 7,500 Membership Rewards No Spend Required
Amex Business Platinum Card
Here are current retention offers on the American Express Business Platinum Card:
- 50,000 Membership Rewards points with no spend required
- $350 statement credit with no spend required
- $300 statement credit with no spend required
- 30,000 Membership Rewards points with no spend required PLUS 50,000 points after $40,000 spend in 90 days
- 30,000 Membership Rewards points with no spend required PLUS 40,000 points after $40,000 spend in 90 days
- 5,000 Membership Rewards immediately, plus another 25,000 points after $10,000 spend in 90 days
- 5,000 Membership Rewards immediately, plus another 15,000 points after $10,000 spend in 90 days
- 30,000 Membership Rewards points or $300 statement credit after $2,000 spend in 90 days
- 20,000 Membership Rewards points or $200 statement credit after $3,000 spend in 90 days
- $100 statement credit or 10,000 Membership Rewards points for $3,000 spend in 90 days
- 5,000 Membership Rewards points immediately, plus 5,000 more points after $3,000 spend in 90 days
- 35,000 Membership Rewards after spending $5,000 within 3 months.
- $145 statement credit on top of $200 pandemic credit everyone gets at renewal.
Delta Reserve Card
Here are current retention offers on the American Express Delta Reserve Card:
- $100 statement credit + 60,000 Delta SkyMiles with no spend required
- 50,000 SkyMiles with no spend required
- Choice of 50,000 SkyMiles or $200 statement credit with no spend required
- Choice of 15,000 SkyMiles or $100 statement credit with no spend required
- 60,000 Delta Skymiles with no spend or a $400 credit after $2,000 in spend.
Delta Platinum Card
Here are current retention offers on the American Express Delta Platinum Card:
- 30,000 miles with no spend required or $100 statement credit after $1,000 spend in 90 days
- 15,000 miles with no spend required
- 15,000 miles with no spend required or $100 statement credit after $1,250 spend in 90 days
Delta Gold Card
Here are current retention offers on the American Express Delta Gold Card:
- $30 statement credit with no spend required
- $70 statement credit after $1,000 spend in 90 days
- $50 Delta credit after $1,000 spend in 90 days
- 5,000 Delta SkyMiles after $1,000 spend in 90 days
Gold Card
Here are current retention offers on the Gold Card from American Express:
- 25,000 Membership Rewards points to cover the annual fee + 30,000 points extra with no spend required
- 30,000 Membership Rewards points with no spend required
- 20,000 Membership Rewards points with no spend required
- 10,000 Membership Rewards points with no spend required
- 10,000 Membership Rewards points or $75 statement credit with no spend required
- 30,000 Membership Rewards points after $4,000 spend in 90 days
- 20,000 Membership Rewards points after $3,000 spend in 90 days
- 5,000 Membership Rewards points immediately, plus 10,000 Membership Rewards points after $1,500 spend in 90 days
- 15,000 Membership Rewards points or $150 statement credit after $2,000 spend in 90 days
- 15,000 Membership Rewards points after $2,000 spend in 90 days
- 10,000 Membership Rewards points after $1,500 spend in 90 days
- Annual fee waived plus 0% APR for 6 months
Delta Reserve Business Card
Here are current retention offers on the Delta Reserve Business Card:
- 10,000 Delta Skymiles after $10,000 in spend or a $125 credit with no spend required.
Marriott Bonvoy Brilliant Card
Here are current retention offers on the Marriott Bonvoy Brilliant Card from American Express:
- 65,000 Marriott points with no spend required.
- 60,000 Marriott points with no spend required
- 30,000 Marriott points or $100 statement credit with no spend required
- 20,000 Marriott points with no spend required
- $300 statement credit after $1,250 spend in 90 days or 65,000 points with no spend required
- $100 statement credit after $1,500 spend in 90 days or 20,000 points with no spend required
- 20,000 Marriott points after $2,000 spend in 90 days
- $100 statement credit after $2,500 spend in 90 days
- 30,000 points after $5,000 spend in 90 days
- 3,000 points with no requirements
Marriott Bonvoy Card
Here are current retention offers on the Marriott Bonvoy Brilliant Card from American Express:
- $100 statement credit after $2,500 spend in 90 days
Marriott Bonvoy Business Card
Here are current retention offers on the Marriott Bonvoy Business Card from American Express:
- $50 statement credit with no spend required
Platinum Card
Here are current retention offers on the Platinum Card from American Express:
- 200,000 Membership Rewards points or $2,000 statement credit with no spend required (this person had spent over $100,000 on the card last year)
- 50,000 Membership Rewards points or $500 statement credit with no spend required
- 50,000 Membership Rewards points with no spend required (also offered on the Schwab version)
- $500 statement credit with no spend required
- 30,000 Membership Rewards points with no spend required
- 20,000 Membership Rewards points with no spend required
- Choice of $300 statement credit after $2,000 spend in 90 days or 30,000 points with no spend required
- 30,000 Membership Rewards points or $300 statement credit after $4,000 spend in 90 days
- 20,000 Membership Rewards points or $200 statement credit after $3,000 spend in 90 days
- 20,000 Membership Rewards points after $3,000 spend in 90 days
Amex Business Gold
- $200 statement credit with no spend required
- 5,000 Membership Rewards points immediately, plus 5,000 more points after $3,000 spend in 90 days
Amex Green Card
- 15,000 points with no spend required
- 7,500 points with no spend required
- 12,500 points with no spend required or $10 statement credit after spending $1,000 within 3 months or use 15,000 points to offset the annual fee then receive 12,500 points back as a refund.
- 7,500 points with no spend required or $50 statement credit after spending $500 within 3 months.
- $75 statement credit with no spend required or 5,000 points after spending $3,000 within 3 months.
Hilton Honors Surpass Card
- 25,000 points with no spend required (Got it via chat as well)
- 15,000 points with no spend required
- 15,000 points with no spend required or $75 statement credit after spending $1,000 within 3 months
- 10,000 points with no spend required
- 3,000 points with no spend required
- Waive $95 annual fee with no spend required
Hilton Honors Card
- 10,000 Hilton points with no spend required
Hilton Honors Aspire Card
- 20,000 Hilton points with no spend required
- 10,000 Hilton points with no spend required
- Choice of $300 statement credit or 80,000 Hilton points with no spend required
- 10,000 points after spending $2,000 within 3 months
- $50 statement credit after spending $500 within 3 months
Current Retention Offers – Chase
Wondering what kind of retention offer Chase might give you during your phone call? The bad news is that Chase is not known for making retention offers on most of their cards. If you get one, consider yourself lucky. Here are recent data points. They’re sorted by card, to make things easier.
Chase Sapphire Reserve
- $150 statement credit with no spend required
- $250 statement credit with no spend required
Marriott Bonvoy Boundless Card
Here are current retention offers on the Marriott Bonvoy Boundless Card from Chase:
- $100 statement credit with no spend required
- $50 statement credit with no spend required
Ritz-Carlton Credit Card
No longer open to new applicants, but many people still have this card. Here are current retention offers on The Ritz-Carlton Credit Card from Chase:
- $150 statement credit with no spend required
IHG Rewards Club
No longer open to new applicants, but many people still have this card. Here are current retention offers on The IHG Rewards Club Credit Card from Chase:
- $25 statement credit with no spend required
Sapphire Preferred Card
Here are current retention offers on the Chase Sapphire Preferred Card:
- $65 statement credit with no spend required
- $60 statement credit with no spend required
Chase Ink Business Preferred / Plus
Here are the current retention offers for the Chase Ink Business Preferred card:
- $50 statement credit with no spend required.
Southwest Rapid Rewards Plus Credit Card
Here are current retention offers on the Southwest Rapid Rewards Plus Credit Card from Chase:
- $70 statement credit (annual fee is only $69) with no spend required
Southwest Rapid Rewards Premier Business Credit Card
Here are current retention offers on the Southwest Rapid Rewards Premier Business Credit Card from Chase:
- $100 statement credit (annual fee is only $99) with no spend required
Southwest Rapid Rewards Priority Credit Card
Here are current retention offers on the Southwest Rapid Rewards Priority Credit Card from Chase:
- $70 statement credit with no spend required
IHG Rewards Premier / Club Select Card
Here are current retention offers on the IHG Rewards Premier Card from Chase:
- $25 statement credit with no spend required
Marriott Bonvoy Premier Plus Business
Here are the current retention offers for the Marriott Bonvoy Premier Plus Business:
- $50 statement credit with no spend required.
World of Hyatt Card
Here are current retention offers on the World of Hyatt Card from Chase:
- $95 statement credit with no spend required
- $50 statement credit with no spend required
United MileagePlus Explorer Card
Here are current retention offers on the United MileagePlus Explorer Card from Chase:
- $100 statement credit with no spend required
Current Retention Offers – Citi
These are recent data points for what type of retention offer Citi has given other customers recently. They’re sorted by card, to make things easier.
AAdvantage Executive World Elite Mastercard
Here are current retention offers on the AAdvantage Executive World Elite Mastercard from Citi:
- $100 statement credit after spending $3,000 that month, each month for the next 3 months
AAdvantage Platinum Select
Here are current retention offers on the AAdvantage Platinum Select card from Citi:
- $100 statement credit after spending $3,000 in 90 days
- Annual fee ($95) waived
- 10,000 AAdvantage miles after $1,000 spend in 90 days
AT&T Access Card
Here are current retention offers on the AT&T Access Card from Citi:
- 2X extra ThankYou points on all spend for 6 months, up to 35,000 points maximum
Citi Preferred Card
Here are current retention offers on the Citi Preferred Card:
- 7,500 ThankYou points after $1,000 spend in 90 days
Citi Premier Card
Here are current retention offers on the Citi Premier Card:
- $95 statement credit one time, plus 1,000 ThankYou points after $1,000 spend for each month over the next 3 months
- 5,000 ThankYou points after $1,000 spend in 90 days. (The offer only came up after they started the cancellation process for one reader).
Citi Prestige Card
Here are current retention offers on the Citi Prestige Card:
- $250 statement credit one time after $5,000 spend in 90 days
- 20,000 ThankYou points bonus after spending $4,000 that month, each month for the next 3 months
- $225 statement credit, no spend required.
Current Retention Offers – U.S. Bank
These are recent data points for what type of retention offer U.S. Bank has given other customers recently. They’re sorted by card, to make things easier.
Altitude Reserve
- $150 statement credit with no spend required
Other Banks
Banco Popular
- Avianca LifeMiles Vuela
- $149 annual fee waived.
- Earn 8X per dollar on all spend for the next year.
Final Thoughts
Even though we’re sitting at home and not traveling, that doesn’t mean our card strategies have disappeared. Annual fees from banks will still show up, and retention calls will still matter.
Knowing beforehand what retention offer Amex, Chase, or Citi might offer you can help you know what you will / won’t accept. By seeing data points from other credit card users who have the same card as you, we hope this pool of current data points is useful. Numerous factors play a role, especially your relationship with the bank. Being a customer who spends a lot of money on that card and never missed a payment can make the bank more willing to shell out to keep their card in your pocket.
If you’ve made any retention calls so far in 2020, we’d love to have your data points. What card did you call about? What retention offer did you receive, if any? How much had you spent on that card in the past year? When did you open the card? Even telling us “they made no offer” helps us build a wider picture. Thanks for sharing on data on a retention offer Amex, Chase, or Citi gave you recently.
Just today accepted a great retention offer for my Amex Gold Card. 25,000 points to cover my $250 Annual Fee plus 30,000 Membership Rewards Points. So net plus 5,000 Membership Rewards Points and $250 account credit. No spend required.
So you got no annual fee + 30,000 MR? That is definitely a great offer!
Two recent data points: 1) Called March 7 regarding my Citi Premier card and received the 5,000 ThankYou/$1,000 spending offer (must spend the $1,000 within 90 days). I accepted. 2) More interestingly, on March 2, I called BofA , expecting to cancel personal Alaska Airlines Visa card. To my surprise, they offered me a $100 statement credit if I spend $1,500 within 90 days. I accepted. I have never before received a BofA retention offer.
Wow, that is surprising with BOA! Thanks for letting us know.
Personal Amex Platinum: requested relief via chat and received 30,000 Membership Rewards points with no spend required. Recently added Amex Gold card and have been Amex customer since 2017. Haven’t been using Amex Platinum except for offers.
That’s a great offer! Thanks for letting us know.
I just used the Amex chat function to inquire about a retention offer for my Delta Platinum Amex today. This is what they offered:
15,000 Skymiles with no spend
$100 statement credit after $1,250 spend
I took the Skymiles.
Great, thanks for sharing!
When you use the chat function, what do you ask? Wondering b/c when I use a phone call, my call has to be upgraded to a retention specialist, and then there is a back and forth to establish that I for sure want to close the card before the offer is made; how does it play out in chat?
Used chat function today (after a couple of days of it not working for some reason for me) to request a retention offer for my wife’s Delta Platinum. As always they need to forward the chat to a specialist. After a few minutes espousing the benefits of the card, including the $15/month restaurant credit for 2021, he offered 15,000 Skymiles with no spend required. I initially said no hoping for a better offer but in the end accepted it.
Arnando – thanks for sharing. I’d do the same: say no, hoping for something better, but take it because something is better than nothing!
Called when I saw my Amex Gold card renewal had been posted. Member for decades and the woman I spoke with only touted the card benefits which I already knew. Told her I had no use for the food or Uber benefits. She would not offer me anything. Then tried chat online in my account and said the same things – immediately offered 30,000 points.
Good to know about using chat. Thanks for the data point.
AMEX Green card retention offer:
7,500 MR points. No spend required.
I opened the card in January, 2020. Total spend over the last 12 months (not including cell phone/CLEAR/Away credits) was $2,380 ($2,000 of that was to earn the signup bonus).
Great offer. Thanks for sharing.
Had to turn this one down as I just didn’t think I could meet the spend. 30,000 points immediately plus extra 40,000 points with $40,000 spend. Amex business platinum.
Yeah, that’s a big spend requirement. Thanks for sharing.
Yesterday….. $350 statement credit with no spend on Amex business platinum
That was a new one. Thanks for letting us know!
I just got the same offer
surprisingly easy. Spent about $12000 on the card last year
$70 statement credit for Southwest Priority (annual cost = $149). Said “I’m thinking about closing this card and wondered if there were any offers?” Entire call took less than 2 minutes.
Nice!
Amex Business Platinum:
First offer: 5k points no spend, 15k points after $10k spend
Second offer: 30k points no spend, 50k after $40k spend
Good reminder for me to always ask if there is another offer available.
Justin – thanks for sharing. The first offer was a new variation, so I added it to the list.
I’ve had Amex Surpass 6+ years. $500k spend each year, no retention offer ever.
I’ve been told by many Amex reps that you cannot get retention offer on Amex Business 2 years in a row. Is that correct? I got an offer last year
That tends to be par for the course, unfortunately. Never seen it written anywhere in Amex’s disclosures, but if you get an offer this year, you probably won’t get one next year. They also tend to be stingy with offers across your various accounts, such as if you get an offer on your Gold Card in March don’t expect an offer for your Marriott card in July.
Amex Biz Platinum – Just got a $300 credit with no spending required. I spent around 10k in the past year or so.
Nice. I added it to the list.
Hey Ryan,
I just got off the phone with AMEX and received the following offers for the AMEX Green: 7,500 points with no spend required or $50 statement credit after spending $500 within 3 months. I went with the 7,500 point offer with no spend.
Data point: 8k of spend last year.
Thanks for the data point!
50k MR with no spend on Schwab Plat. opened slightly less than a year (2nd AF hasn’t posted but will on this statement) with only MSR spend and streaming/wireless credits.
wow, solid offer!
decided to chat with amex again today about my gold card and got another 30k to keep that one open.
Barclays AA Red, got $99 statement credit ovet phone with retention dept. No spend requirements. Bssically no spend put on card last year.
Wow, that surprises me. Thanks for the data.
Signed up for Premier last year, just had the annual fee for second year hit the account. Called and got offered 5000 points for spending $1000 in 90 days. I was going to probably keep it anyway to avoid resetting the 24 months for a sign-up bonus, so this works for me!
I did the same thing. “Keeping anyway, so it’s an added bonus”. Thanks for the data point!
Amex member since 2006.
SPG Business / Marriott Bonvoy Business (2017)
Blue business plus (2017)
Just called for AMEX Green retention (AF$150). Here are the offers:
1. $100 statement credit with $1K spend
2. 12500 MR with no spend requirement.
3. Use 15k MR to offset the AF, receive 12500 MR back
I just took the 12500 MR offer with no spend requirement.
That was a new one, so thanks for sharing!
Got the same.
DP: Amex Aspire ~35k spend annually. 20K Hilton Honors points no spend requirement. Said I was a member since 2006 but that’s my oldest Amex card, not the Aspire. Amex Surpass ~5k spend annually–no offer–holder since 2019.
Best offer yet on the Aspire, thanks for sharing!
just got same offer 20000 points no spend required. I probably only spent $1500 on the card last year
DP. Amex Aspire (10 days after 2nd year AF posted), Limited spend <1k.
$50 statement after spending 500 dollars.
Amex Hilton No AF card ( 4 yr hx, no spend) – no offers.
That was a new one on the Aspire. Thanks for letting us know.
The most I could get out of AMEX for my Surpass card was 3000 Hilton points. Hardly worth the time on the phone.
Wow, yeah, 3k Hilton points isn’t much of an offer after all of the verification you do before getting to that point. Thanks for letting us know.
I called Citi about the AAdvantage card $50 annual fees but no offers or help other than the assistance with deferring the payments. I’ve had this card for 13 years yet CR said you could close your account to avoid the fees .Disappointed really .
That is a bummer. Thanks for the data.
Same here. No offers from Citi for AAdvantage card.
Any good data points on whether amex considers your total offers across cards? I got a second retention job offer in two years on my amex platinum which gets under 5k in spend annually. Called a month later for the gold and green cards and got no offers for either one. Green I expected as I spend very little on it, but gold card gets about 15-20k per year for 3-4 years now and I’ve never gotten an offer on that. Lots of factors could go into it but it seems odd that they would try to get me to keep a card I don’t use much, and don’t seem bothered that I’m willing to cancel the frequently used ones.
Here is a bit of data points. I first called for the green card. about $3000 ytd spend. I got it in 2019 when it was first introduced. Offered 12500 no spend. Point posted on 12/5. A week or so later on Gold card. about $13000 ytd spend but majority on last month because I got the 3x referral bonus on it. Opened 2018, offered 30K no spend, point posted on 12/15. I expected some but not this much. Next is Delta Platinum few days ago. Offered 30k miles no spend. just 5K spend ytd. opened 2018. That was a real shocker. I don’t know if I just got lucky with Amex or I received these in such a short period they didn’t realize I was getting back to back offers. Next up is Delta Reserve and personal Platinum in a month or so it will be interesting to see..
On other hand, I was surprised I didn’t get any on my Citi Prestige card. I had it for 4+ years and 20k spend a year. I ended up downgrading it.
actually I just realized that my Platinum was renewed in May and I received 30000 with no spend offer. Only $18k spent in 2019. So there you have it.
5/12 30k MR
12/5 12.5k MR
12/15 30K MR
12/18 30K Skypass.
Those are all in this year? That’s great. It seems rare, since a lot of people seem to get retention offers much less often, so you’re definitely a lucky one. I’m jealous!
Vlad, the new annual rate for CSR is $550, why did you post $450?
“The $550 annual fee will be lowered to $450 for renewals between July 1 and December 31, 2020”
https://onemileatatime.com/chase-sapphire-card-limited-time-perks/
Got nada on my CSR, been a cardholder since 2016. Been averaging about $37K in annual spend. Oh well. At least the AF is still $450 this year.
Vlad – It doesn’t surprise me, sadly. Thanks for sharing.
Called today abt Amex bonvoy and was offered 20000 Marriott points w/ no spend OR $1500 within three months spend to get $100 off. Didn’t take any – looking at comments here – will try again tomorrow and report back.
I did get 50K points for personal Amex platinum and 10K for Amex gold – no spends for both and I took those.
Thanks for the data. Glad you’re finding this useful!
DH has CSR since Oct. 2016. We have been Chase customers for almost 40 years. Called in late November after reading about the retention offers on CSR. Mentioned all the reasons that the card wasn’t providing value at this time No offer.
Called again on Dec. 4. Again no offers. Transferred to what we were told was a retention specialist but then the audio on the call went out. Called back and again asked about retention offer. Again no offer on the CSR. Asked rep to review all of DH’s and my cards . We both have UA Explorer, Marriott Bonvoy (old $85AF card), IHG Rewards and IHG Premier and I have Hyatt and CSP. Got $50 each on Marriott cards and I got $25 on my IHG. Nothing more. Transferred to a supervisor who could have cared less if DH cancelled CSR. As of now, we decided to keep it since we are retirees and not sure we would be approved again with lower income and all the cards we have/credit lines. This also makes us unsure about downgrading to Freedom UL, applying for CSP and eventually upgrading. Once we can travel again, we will need this card. It has saved us a lot, especially on travel insurance on cruises in Europe.
Marilyn – thanks for the data. Which IHG card did you get the $25 statement credit on?
The $49 IHG card – it says IHG Rewards Club on it. Had it since March 2015.
DH has same card since July 2013 and he had no offer on his.
We both have the IHG Premier (me from Aug. 2019, DH from May 2019) and nothing on that for either of us.
Silver lining to my disappointing day which has nothing to do with Chase, but has to do with great Customer Service – called Cuisinart about the corroding carafe plate warmer on my still working Coffee Center (this is the dual carafe/pod coffee brewer) to express my disappointment. Turns out the 3 year warranty covers this and they are sending me a new one. This costs ~$160-199 (maybe you can get a sale and a discount, like I did with Kohl’s 30% off). Just have to cut the cord on the old one and send them a photo as proof. So some days end up just fine.
Thanks! That was a new one. Added it to the list.
Delta Platinum
this is my first renewal and I don’t spend a lot on it. I was offered 15,000 skymiles with no spend or $100 credit with $1250 spend.
[…] Bank card issuers have been beneficiant in the course of the pandemic with a number of provides to maintain cardholders pending and utilizing their bank cards. One technique to preserve cardholders for one more yr is to supply some sort of retention bonus or credit score, particularly for premium playing cards which have an annual price. Getting some sort of credit score or bonus for paying the annual price and retaining the cardboard for one more yr, at all times makes the choice simpler. Chase Sapphire Reserve cardholders have received credits up to $250. Amex Platinum cardholders have seen bonuses as excessive as 50Okay Membership Rewards factors. We now have additionally seen these offers for no fee cards recently. Take a look at our full record of retention provides here. […]
[…] Credit card issuers have been generous during the pandemic with multiple offers to keep cardholders pending and using their credit cards. One way to keep cardholders for another year is to offer some kind of retention bonus or credit, especially for premium cards that have an annual fee. Getting some kind of credit or bonus for paying the annual fee and keeping the card for another year, always makes the decision easier. Chase Sapphire Reserve cardholders have received credits up to $250. Amex Platinum cardholders have seen bonuses as high as 50K Membership Rewards points. We have also seen these offers for no fee cards recently. Check out our full list of retention offers here. […]
Called AMEX today, 11/25/2020 and inquired about retention offer for Delta Reserve Card, since not currently travelling, and most card benefits have been useless to me in 2020. Long time AX card holder (30+ years), spend $100,000 on cards annually, annual fee just hit. Accepted offer of $100 appreciation bonus plus 60,000 SkyMiles to keep card open for another year. Offer completely offsets fees. Satisfied.
Charles – thanks! Added it to the list.
I just called about a possible retention offer/annual fee waiver on my Chase United Explore Visa. No dice. I may call once more in a few days, but it sounds like I will end up just closing my account.
Gabe – if anything changes, let us know!
Couple data points…
Amex Bonvoy Brilliant Card. 16k spend YTD. 60,000 Bonvoy Points, no spend required.
Amex Bonvoy Card. 0 spend YTD. $100 statement credit for $2500 spend in 3 months.
Peter – thanks for those. The Bonvoy card was a new one. I got the same Brilliant offer about…2 months ago? Glad to see it’s still being offered.
I just called Amex about my Bonvoy Brilliant…and got no offer at all, which seems surprising from the data points above. Only had about $2,500 YTD spend.
Bill – have you gotten other offers from Amex recently? They seem to have a “one offer in a year” rule across your cards.
I received the Bonvoy Brilliant offer, and an offer of a $100 statement credit for $2500 spend on my normal Bonvoy card. These two offers were about a month apart.
That’s good to know. Not impossible, but not common to get multiple offers close together with Amex these days.
I don’t believe I have gotten an offer within the last year. Though, I do have the card from upgrading the old $95 version when there was a 100k offer so perhaps that is at play here.
Hmm hard to tell. They’re unpredictable sometimes.
Closed a Chase Sapphire Preferred today. No retention offer, didn’t even try to stop me from closing. She asked if I wanted to downgrade to a no fee card. Then offered to transfer my credit line to another account.
I’ve had it for 8 years and averaged $25k-$30k spend a year. I’m a little frustrated about it to be honest. I’ve had cards I never used get insanely generous offers. I would have thought I’d get something here.
Kyle – that is a bit surprising, but also not. Chase is unpredictable, especially with Sapphire cards. Thanks for sharing your data.
Called United Mileage Plus card line: mentioned in a United Gold member so I already have card benefits and more with airline, and that I can’t use the points now so why keep the card? Had my yearly $95 fee 2 months ago.
Without further discussion the rep said “let’s see how we can keep you, looks like I can offer a $100 statement credit, it’ll post within 30 days.” I accepted. I’ve only spent $2k on the card this year, last year and before spent about $15-20k/yr. No spend requirement for this, I’m happy with it even though by this time next year I’ll still be a United Gold member without needing to re-qualify for 2021. Call took <1min to get the offer.
Jake – awesome. Thanks for sharing! That was a new one, and I’ve added it to our list.
Was just offered $75 for 1k spend or 15000 HH for no spend on Amex Surpass.
Ben – that was a new one. Thanks for sharing.
Great resource, Ryan and M2M. Your notes on the Citi AAdvantage Platinum Select encouraged me to call today and see what might be available to me for retention. Sure enough, called, asked, and after a brief wait, offered a $99 credit for the just posted a/f if I agree to spend 1k within 90 days. Accepted.
Glad to hear it helped!
Amex personal Green Card, first year open. Spent nothing beyond sign up bonus.
Was offered 7,500 MR with no spend or $50 statement credit for spending $500 in next 3 months.
Tyler – thanks for sharing. That was a new one.
Here’s a new data point for the WOH credit card. Less than $500 of spend for the anniversary year and received a $95 statement credit.
I’ve had the card for two years, the first year of having the card I spent around $6,000.
Great, thanks for sharing!
AMEX Personal Gold: 30K MR points to keep it open for a year. They read me a big long disclaimer that I had to keep it open for a full year the to keep the points. I gladly accepted the offer!
AMEX Business Platinum. I was offered 30K points just to keep it open, plus 50K additional points for $40K spend within 3 months. By using the 1.5X MR points on a $5000+ charge, I was able to get over 2.4X MR points per dollar on the $40K spend. Nice!
Kevin – just to confirm, you needed to spend $40,000 (forty thousand) in 3 months?
That is correct. I moved all my non-Amazon, non-Dell spending to this card until I made the number. Not easy, but doable due to my high spend on technology.
Wow, that is a crazy high spend amount. Highest I’ve heard for a retention offer!
Called Chase United card for retention offer this morning. Response: “retention office is not available at this time.” Rep confirms no offers available to you.
Sorry for the cross-posting: To my total surprise, today I was given a retention offer on my Citi Dividend no-annual-fee card – namely, 5% on ALL spend (no category limits) for 3 months. This is an extra 4% over the normal 1%. Limit $300 earnings ($6,000 spend) per calendar year (which is the standard annual limit for earnings for this card). Since this is late October, it appears that I can get $300 back in 2020 and an additional $300 back in early 2021 if I spend enough before this offer expires.
This is on a no annual fee card! And just after being refused a retention offer for my Citi Premier card! I almost didn’t ask because I thought “no way”…
Exactly my same thought, Frank! Do it for the max for this year and for next year all within the 90-day period.
$70 statement credit after $1000 spend in 3mo on Skymiles Gold personal card.
Thanks for sharing! I added it to our list.
[…] Some good recent data points here: Current Retention Offer: Amex, Chase & Citi Retention Offer Data Points. […]
I did receive 5000 points to keep my Amex Gold Business open with no spend and offered another 5000 points if I spend $3000 within 90 days.
Christopher – that was a new one for the Business Gold. Thanks for sharing!
Called in to cancel my no fee Amex Hilton (former citi no annual). Was offered 10k hilton points to keep it open. Basically no spend on this card.
Oops. meant online chat. Didn’t call in.
Thanks! Added it to our list.
I just got 50,000 points with no spend requirement on my personal Amex Platinum. I have had the account 2 years upgraded last year from a gold. I was also offered a $500.00 credit with no spend, but of course I took the points!
I doubt my luck will hold up when I call about my Aspire next month.
Kelnland – awesome. Thanks for the update.
my best retention offer ever was 20,000 AMEX points!! i called up and told them I had a Presidential Card which is a chase United card..they had given me 20,000 united miles and I ask them to match it! They did!! advanced hustling folks!!!
Evan – can you tell me more about this? When was it? How long had you been with Amex? Which card did you call about? Was the annual fee up for renewal, or just a random phone call? Thanks!
Hey Ryan, I think I was with AMEX since 2009 I forgot which card I called about maybe it was a Platinum AMEX card or Gold? Yes the fee was coming up soon. When you call ask them if they can match an offer you received. Most people enjoy competition right?
You dont ask you dont get. good luck!
I called Amex last week and got 50,000 with no spend requirement on my personal Platinum. I’ve been an Amex card holder for decades and put a steady amount on the card, but it doesn’t get the bulk of my spending. Given all their current credits I was very happy with the offer. For those who’ve had no luck i know from previous years the retention offers are often more generous every other year, so a lack of current offers may be determined by what you got last year. I renewed last year despite no retention offer so I was glad to get something this time around.
That’s a great offer. Thanks for adding your data!
AmEx Delta Platinum no spend since meeting bonus requirements. 30,000 miles with no spend to keep the card or $100 credit after 1k spend
Chase Sapphire Preferred over 30k spending last year. No offer, stating most people get an offer for spending over 50-60k
Cole – thanks for that info. I’ve updated our list.
I was not given any retention offer on my Bonvoy Brilliant Amex. My wife was given 10,000 Hilton Honors points on her Amex Hilton Aspire with no spending requirement.
Carl – thanks for the update.
Called Chase yesterday about my Sapphire Preferred annual fee that just hit my account. Once I was connected and the representative asked what the call was about, I started hitting some of the talking points and she disconnected the call. Called back, spoke with a guy who was pretty curt and said the annual fee is in the terms and conditions that I agreed to when I signed up for the card and there is no way to waive or reduce the annual fee. I talked about cancelling the card because now that my Freedom Unlimited earns more on restaurants and travel is pretty much nonexistent for the time being, he wouldn’t budge and offered to cancel the card or downgrade to one of the Freedom cards (which I already have both, so that option is out). At least I tried, but wasn’t thrilled with how it went – I’ve had much better customer service from them in the past and these two calls weren’t the best.
Andrew – pretty weird how the calls went, but also check this out from earlier this year: https://milestomemories.com/chase-pop-up/
My own data point – just called to close Bonvoy Brilliant Amex and got offered 60,000 Marriott points – no spend required.
awesome!
New Brilliant Data Point
Annual fee hit a couple weeks ago. Usually spend $75k per year, but only $4k to date since status carrys over to next year due to Covid.
Today got offered the following two options :
1.) $300 statement credit after $1250 spend over 3 months.
2.) 65,000 points, no spend requirement.
Took the points
RCK
That’s a great offer! Thanks for sharing. I’ve added it to the article.
Chase Southwest Visa Premier DP – September 23, 2020 – No retention offer with AF due on current statement. Rep clearly had knowledge that my use of card was minimal versus use of other Chase card(s), but still nothing. Rep also said without having to ask, I received and retain the 6k annual miles bonus. So with ability to now churn this card in 2021 for new card bonuses (had since 2012) and annual bonus miles, Chase is the clear looser.
Just tried calling for retention offers for Amex Gold, Chase United Explorer, & Chase Sapphire Preferred. Not one retention offer available for me. Was offered downgrades to other cards instead. Will try one more time then decide if I want to cancel or not.
I usually do 2 calls ago. Let us know if anything improves on v2.0!
30k MR via chat for Morgan Stanley Plat renewal (plus $200 travel credit)
Just called in to get a retention offer on my Schwab Platinum Card as annual fee cam in on current statement. was offered 30,000 MR with no additional spend. This offer was accepted!
Nice!
20k MR points with no spend requirement offered mid September for amex platinum. Had retention offer last year as well.
Great. Thanks for sharing Wes!
What if I call them for a retention offer telling them I want to cancel, let’s say Amex Gold, and they tell, “sure, we’ll be happy to cancel it for you” ?
I always ask, “Is there any kind of bonus or retention offer that you’re willing to offer to get me to keep the account open?” If they say there isn’t, then I ask how long I have to think about it before canceling so I can still get the full fee refunded. They’ll tell you the latest date you can close to get 100% of the fee back, and then I call again hoping for an offer the 2nd time.
However, if you downgrade the card to something with a cheaper/no fee, you only get PART of the fee back, based on how many days you waited.
Attempted several retention calls to Chase for Hyatt. Response every time: “retention office is not available or taking calls.”
That is an…odd…response. Thanks for sharing.
I received an offer for 20k points with no spend on my Marriott Bonvoy Brilliant AmEx last month.
May – thanks for sharing. I added that one to the list.
I got that offer after my first year as a cardmember. When I called last week after my second year, they offered me nothing, so I closed the card. With all of the Marriott devaluations, the benefits don’t adequately cover the annual fee.
AMEX Marriott business $50 credit toward annual fee no spend required
Great. Thanks Drew! I added it to the list.
Just got a $60.00 stmt. credit (no spend req.) for my Chase Sapphire Preferred card. Fee posted end of June, so I don’t think I could have technically gotten my AF back at this point, but they offered that right away. Very moderate spend on this card annually, tho I have a lot of points…
Awesome. Thanks for the info!
Chiefs Sapphire preferred. Just received a $60 statement credit
Thanks for sharing!
Citi Prestige didn’t offer me anything when I called today. I have another card with them and have been a citi card holder for over 20yrs and had the prestige for over 6 years. Used the Prestige almost exclusively. I even asked if they had any offers or a reduction for the $500 fee since travel is limited because of covid. They said no so I canceled my card. They told me to use my points in 60 days or they will expire and they won’t transfer them to my other card even though they offered me a no fee card to keep my points. Time to move on from Citi I think.
J – thanks for the info. I have a few thoughts: 1-how many retention offers have you had on Citi cards recently? Maybe they felt like they gave you too many? 2-check this article for how to combine Citi points accounts and then do a chat to see if you’re really going to lose the points after combining them https://milestomemories.com/transfer-citi-cash-back-thankyou-points/
Ryan Thank you for the info on transferring the points. I will need to call them again about it. I have never used or been offered a retention deal with citi. They said I was given an offer of 5x points on Restaurants in August but it looks to me they changed that for everyone. They acted like that was their only available offer.
“everyone gets this, so you don’t get anything special” seems to be a more common theme right now, with these extra credits & perks. It doesn’t really sway me to keep a card that I was thinking about closing, though, and I think banks don’t understand the difference.
I was in a similar situation although I called twice, about a week apart to see if they might offer something closer to the end date. No joy even though I’d had the card for five years and used it quite frequently. I moved my points to Turkish Air and Avianca (they had a 20% bonus on the latter) before closing the card.
It was so close to my statement date that they insisted I pay the $495 fee to avoid carrying a balance into the next month and getting charged interest. They promised they’d refund it via a check because they “can’t do a direct transfer back to my Citi checking.” That was a couple of weeks ago and no check so far. I don’t doubt I’ll get the check eventually but the concept that they have to issue and mail a paper check from my closed Prestige account for me to then photograph and deposit from my phone app instead of simply making a direct transfer from Citi Prestige to Citi checking is crazy.
that’s not efficient in the least
Got an unsolicited email giving a $50 statement credit for Delta Business Platinum via email. Not enough! I’m going to try for more.. Anyone else have the same situation?
Nancy – this is standard. Here’s the post about it – https://milestomemories.com/amex-delta-annual-fee-credit/
Does anyone know if the $300 Restaurant Credit for AMX Bonvoy Brilliant will be extended beyond August 30th in lieu of the Marriott Resort Credit?
As of now, the website still says it ends August 31, 2020. I haven’t heard anything about this changing, unfortunately.
https://www.americanexpress.com/us/campaigns/new-offers/marriott/marriott-bonvoy-brilliant-kzpwxm/
My wife and I applied and were approved for the Delta Reserve card last year. We each paid the $550.00 fee but used it quite a bit for the perks associated with the card until February.
When our new annual fees posted and we weren’t going to be doing any travel until 2021, we decided to cancel the cards. I called first. The account rep immediately sent me to the retention desk when she learned that I wanted to close the account.
When I explained my reasoning she offered a choice of a $200.00 credit or 50K miles with no further spend requirement if I kept the card and paid the AF. I accepted the offer for the points. I don’t use the card much, but I do have other Amex cards that I put $75K spend on annually. That probably helped.
My wife called next. She let me join in the conversation to do the negotiation for a retention offer. My wife has used the card once since completing her spending requirements for the bonus miles and this seemed to have a negative impact on what she was offered. The rep said there were no offers for her. I escalated the matter by asking to speak to someone at the retention desk. She reluctantly put me on hold for a few moments and came back with someone at the retention desk. My wife’s offer was $100.00 or 15K miles. We decided to cancel the card instead of paying $550.00.
Once we start flying again, she’ll reapply for that card. She has been lucky over the years receiving offers from Amex without the once in a lifetime rules. We’ll keep our fingers crossed and maybe she’ll get an offer for the Reserve card.
Bill -thanks for the info! I’ve added those to the post.
Perhaps consider adding spouse as additional card holder – costs only $175 and points roll to your account – if of any value vs her own card.
On 8/17 called about my AMEX Hilton Aspire. Asked to cancel. The agent mentioned benefits and I said can’t travel, can’t eat out. Agent starts cancel process and computer spits out retention offers.
Offer 1. $300 statement credit, NO SPEND requirement
Offer 2. 80,000 Hilton Points ($320 value at .4 cents each), NO SPEND Requirement
Don’t spend that much on card, but spend over $100k on other amex cards combined.
Took the points since I can expense the annual fee.
Rufuss – that’s a great offer! I’ve updated the article to add it.
I cancelled by Chase IHG card last week and they offered me a $25 statement credit.
Kelly – which IHG card was it?
DP: Banco Popular waived the $149 annual fee of Vuela card for P1 and P2
Awesome! My fee should post in 2 weeks, so this makes me happy to hear.
Correction: 9500 miles is the regular amount to offset the $95 AF, not 950
Chase United Explorer Mileage Plus VISA. Retention offer #1: redeem 6300 MileagePlus miles to ‘pay’ the $95 AF (regularly $950 miles). Retention offer #2: downgrade to a no-fee card. Purchases are 1 mile for every $2 spent. No UA benefits like free bag fees. Which would you choose? Or just pay the $95, hoping to travel soon?
Do you need the checked bag benefit enough times that it offsets the $95? I downgraded mine to the no-fee version because it preserves credit history and still gives access to the increased award availability on United’s site. I haven’t needed the checked bags on domestic flights feature, so that didn’t matter to me.
Amex Gold (Personal). 20K points for keeping the account open at least 12 months. No spend required.
Jealous! Thanks for the data.
Choice of $300 statement credit after $2,000 spend in 90 days or 30,000 points with no spend required.
First was offered the $300 statement credit. After expressing I might not be able to hit the spend requirement, the 30,000 points was offered with no spend as an alternative.
Tyler – which card was this for?
Shoot, my bad! Amex Platinum!
My spend was low, <$6k in the first year.
Got it. Thanks!
We got $500 statement credit with no spend required…
Nice!
$30 statement credit to keep Delta Gold open, no spend required.
AMEX Platinum just now…
I have an Annual spend 25-35K…
Was offered $300 statement credit if I spend 2K or 30,000 points with 0 spend.
Took the points
Wow, that’s an easy choice! Thanks for sharing.
Amex Gold Card, first year open. Was given 10,000 MR points for no spend.
Nice, thanks for sharing!
My father got an offer of 30,000 Membership Rewards Points on his platinum card last week. No spend required for the offer just needed to keep the card open for a whole year. He didn’t put much spend on the card other than the minimum spend for the signup offer.
Wow, that’s a great offer given the history!
Barclays Arrival+ annual fee just posted. I originally got the card in June 2019. I put over $18K spend on it. All the boards say Barclays will always waive the annual fee and make an offer for additional spend. When I asked them to waive the annual fee, I was give a quick no. He then checked for offers and said none were showing up for me. 0 for 2. Dang.
I got no retention offer on mine, either, so I downgraded to the no annual fee version. I’ve heard multiple people say since then (that was Feb 5) that Barclays is now telling them the no annual fee version isn’t available for product change. Did you ask about that one? I like preserving the credit lines and history when there’s a no-fee version.
June 18 – I just got this on my Citi Premier:
$95 statement credit one time, plus 1,000 ThankYou points after $1,000 spend for each month over the next 3 months. Must do $1k/month for 3 months, not $3k in a single month.
I just noticed that got billed for the Delta Reserve card and my account was just autopaid. The first rep told me about the $100.00 credit. I first rep was terrible. The retention dept gave me the 50K miles as stated. The 50K points was worth it to me for the annual fee. They are still crediting me like others the $100.00 as well. Now I need to call again on my Bonvoy card. Last time I called they made zero offer to me on that one which also just billed the annual fee. The rep mentioned if I tried to downgrade the card after I get the bonus miles, they will be coming after me. Thats fine. i play it straight and have never done anything like that. But the words used were gaming the system. Very interesting. I came to MTM to check out the retention offers. My US bank Flexperks card waived the $49.00 annual fee when I called. That was the old Flexperks card. For free Ill keep it.
Robert – thanks for all the data points. Was that the personal Delta Reserve?
Yes that was the personal card. As always the first rep goofy rep says we are giving you $100.00 credit to all card holders. Not until I was cancelling with rep number 2 did she mentione the 50K points. Initially she acted like she was cancelling. So they are trained on the script for sure. I cant see why this would not work for business or business as the3se days nobody is flying.
Great, thanks!
To anyone who has been extended a retention offer, consider yourself LUCKY. I have annual spend of 50k-75k. Nearly every card hitting the anniversary/renewal date has been denied for any sort of upgrade offer, retention offer, or AF waiver. List includes: Amex Platinum personal, Amex Gold personal, Amex Hilton Surpass, Citi AA biz, and Citi AA Platinum personal.
Expect the story to be the same for Amex Delta Gold biz, Amex Green biz, and Amex Green personal.
Especially sour about Hilton. Asking everyone to pay an AF, but no pool, no hot tub, no breakfast, etc. Won’t budge an INCH with any sort of fee relief or upgrade offer or anything that would offset all of that. Consequently, I’m going to use up my hotel points & any free nights. Then vow to not pay out of pocket ever again. Amex says to call Hilton. Hilton says to call Amex. Tired of the run-around. They are burning bridges. #NoMask #NoVaccine
I’ve been offered 0 on my retention calls lately with Amex also and also feeling salty about it.
Amex Gold. 20k points no spend required.
That’s a winner! Thanks for sharing.
Delta Amex Platinum – No retention offer. Phone rep. suggested I downgrade to a no fee card. I cancelled the card.
Thanks for sharing, Marc.
Offered 30k points or $300 statement credit after $2k spend for the Amex personal platinum. A bit annoying as I used the card a LOT last year, but whatever.
Thanks for the data point, Kate!
Amex Bonvoy offered me nothing. And I’ve been with AmEx since 1988. Bummer.
Offered me nothing also. Thanks for letting us know.
For Bonvoy Brilliant, the initial rep offered to either downgrade my card or cancel the card to get the fee back. If you downgrade, they prorate the fee by month regardless of when you call so you would pay a total of ~$125 fee for a $95 fee card assuming you call within the first month after you get charged the renewal. (I called 3 days after) That was a dealbreaker for me so I opted to cancel. They then sent me to a “specialist” ie retention dept. Retention then offered me $100 statement credit or 30K points no spend requirement. They neglected to mention until the very end that from Jun1st – Aug 31st, the $300 Marriott credit would be extended to any US restaurant purchases made on the card.
Thanks John!
Amex offered me nada on my Bonvoy Brilliant just now.
Called a few weeks ago for Amex Gold and was offered nothing. Called today and got offered $75 for $750 spend or 10,000 MR for $0 spend. I took the 10,000 MR.
10% cash back or essentially $100 at cash out value…for free – what a weird set of choices!
My AMEX Plat Personal vanilla is coming due 5/20. Southwest is my credit an all $200 sitting there. Doesn’t seem low $ gift cards are counting to burn that off. Any advice prior to calling?
Mike – do you have any future trips booked where you could pay for early boarding, seats, etc.? With the way Amex is going after other things these days, I wouldn’t try to fake it.
I do not, however is it an IHG situation where my refunded additional expenses would sit as a southwest credit for future use? Though I don’t think they refund Early Bird.
nada for my SW Priority CC despite spending almost $25k since last yr.; AF was posted earlier this mo & need to make a decision by june 2
any folks had luck calling again & got a different answer or better outcome? thx
It looks like Chase isn’t offering anything now from the other reports I’m seeing. Never hurts to call in and see what happens with someone else. Also, take a look at this – https://milestomemories.com/chase-pop-up/
thx Ryan, i missed that post from Mark
What card did you call about? Chase Iberia Visa
What retention offer did you receive, if any? None 🙁
How much had you spent on that card in the past year? Over $10K two years ago, $200 in the past year
When did you open the card? 4/25/18
I tried to call chase today because I have 2 cards with the annual fee due this month. I am going to look for a retention offer but would be ok cancelling them both. If there is no offer, I want to at least move my available credit to another card. The recording states that they are only taking calls for denied transactions, etc. Has anyone else had this problem? Are you calling a different number?
Kathy – might just be trying to reduce the flood of calls they’re getting now, but call the number on the back of the card as always. If closing, yes you can move credit lines from personal to personal or business to business cards but not across the 2 groups.
Just called for my Hyatt Chase card and was told no current retention offers or even statement credits.
🙁 thanks for the data point, Reid.
Hold on.. you telling me Amex is STILL offering retention offers on top of all the offers announced the past week (e.g. $200 statement credit for Amex plat biz)????
Up until the day these “$200 off your annual fee” emails went out, yes. Will very very interesting to see what happens when people start calling for retention offers this week/in the coming weeks.
Oh… you think it’s worth clarifying above? Surely I’m not the only one that interpreted it that way (retention offers on top of past week’s super generous Amex offers)
They’re current last we know, and this is an ongoing data collection post (not the first time we’ve pushed it out) so people know what others are being offered. Even when others are offered something, you might get nothing, so none of these are ever a guarantee. It’s merely a resource to know the possibilities before calling in. You’re right, though, that we don’t know how those offers will change things.
I called Chase and Amex on March 26th:
Chase Sapphire Reserve: rejected. They told me there are no offers being contemplated at the time. I haven’t received a retention offer previously and I spend close to $100k a year on the card so that was disappointing.
Amex Platinum: rejected. They told me there are no offer at the time. Also highlighted that i was given a retention bonus last yr (20k for 3k spend and $200 credit the year prior).
Sunny – CSR never has retention offers. I haven’t heard of anyone getting one for years now. Your point is confirming a trend that looks like this: if you get a retention offer on an Amex card this year, they won’t give you one next year.
Just got the $20k for $3k spend in 90 days. The rep read a new disclaimer about gaming points stating they can cancel that card, swards ponits, any other cards held by American Express and forfeit all rewards pointrs. WOW!
I’m guessing you mean 20k points, not $20k – right? Yes, that disclaimer is standard.
No retention offer for me on the Amex Hilton Surpass. I normally put $15,000 a year on the card to get the free weekend night. If they had offered anything at all, I would have kept the card. But I decided to downgrade to the no-fee Hilton card given no retention offer. I’ll put that $15,000 toward earning Ultimate Rewards points this year.
You can put that $15k on the Hyatt card and get a free night!
Annual fee ($95) waived on AAdvantage Platinum Select. Low/no spend card. Didn’t expect anything. Was ready to cancel.
Thanks for the data point!
I was offered to not have to pay the $95 for 3 billing cycles. This was on the Business version. I took the offer, saying it would give me time to think about whether I should keep the card. Ha! They charged me the 15.74% interest on the outstanding balance. I will try calling again, but will probably cancel. (I cancelled the Prestige in February when they told me there were no offers on the card.)
Kerry – can you explain what you mean about the interest?
Really valuable stuff. Thanks.
nothing for for amex biz plat this yr, so closed acct. lol, retention agent said that since the acct already got a 10k pts retention after a $10k spend last yr, didn’t have anything for this yr
Interesting! Thanks for sharing about them saying you couldn’t have a retention offer 2 years in a row.
yeah Ryan, no back to back retention offer… at least to me or my accts; also have the amex gold for 3 yrs; nothing for this yr, as the retention dept. said the acct already got an offer for 15k pts last yr.
i did spend $25k on the gold acct last yr
Should make the call pretty fast for my biz plat closure this year then…
This is an outstanding write up Mark!!
This is a huge help as I am approaching my 12 month period for multiple Amex cards.
Also, it is a huge importance in tracking how the banks are handling this down fall and to monitor if there are any devaluation coming up. So, these are huge and helpful data points, to say the least.
Thank you Mark!!
The author isn’t Mark…
So sorry! My apologies Ryan.
Thank you for your outstanding write up Ryan.
Yep, just cancelled my AMEX gold. They were trying to sell me on the fact that I would get 100k MR if I hit 25k on grocery spend. They also noted that I had a AMEX Blue preferred. The monthly credits are a hassle in a rural area monthly anyways and this card was on my chopping block. 40k in spend last 12 months. Mentioned the annual fee 3 different times, but no dice. Not worth the HUCA.
Thanks for sharing. Surprised there was no offer on this one.
I am also canceling many cards when I don’t get a retention bonus. I didn’t spend very much on my Platinum card. They offered me a “deal” for being an Amex cardholder of one variety or another, not Platinum, for over 20 years by allowing me to spend “only” 50,000 points to pay for the annual fee. I declined. In spite of the increase in annual fee and recent heavy spending, I did not get any retention offer for the Amex Delta Business Platinum card, so I cancelled that one as well.
I can’t blame you Carl. I think they need to wake up and pivot quickly or these banks will lose a lot of their premium cardholders.
[…] to Memories has a post about what retention offers banks are giving when you call and ask about canceling your credit cards. I said early on that I thought 2020 would […]
Amex Bonvoy Brilliant – $2k spend for 20k Marriott pts
$7k spend last year – had card for 2 years, upgraded 5 months prior
Chase Ritz – $150 statement credit with no spend requirements
$8k spend past year – had card for 3 years
Thanks! Added these.
Chase SWA Business Premier – $100 credit to keep the card open – Feb 2019
Thanks, Michael! Added it to the list.
Anything on presidential plus, or the United Club card?
Haven’t seen anything that’s recent at all. If you find any, let me know. If I find any, I’ll reply with an update and update the article
United just extended club memberships by 6 months IF purchased directly from United. Waiting to see what Chase does in regards to this with the Club Card. I’m potentially losing 3 – 6 months of Club access, which is why we all pay the hefty annual fee, so I imagine Chase / UA will do something …..
I just got the Schwab Amex plat card last month ( no sign up Bonus ) first annual fee posted in first bill
Worth a retention call ?
Thanks
Rich, 2 thoughts-
1. Why did you open the card without the welcome offer? did they say you weren’t eligible for it? If so, why not wait and get it later when you can earn the 60k MR?
2. They’re not going to offer you anything to keep a card you just opened. In fact, attempting to close a card you just opened will likely sour your relationship with them and prevent you from being eligible for welcome offer bonuses for quite a while.
I called on 3/24 about my Amex Gold Card. I was offered 30,000 MR for $4,000 spend in 3 months. I’ve had the card for 3 years and spent about 25k last year.
Great. I’ve added it. Thanks.
any datapoints on the Prestige Card?
I haven’t dug out any that are recent. If you find any, let me know. If I find any, I’ll reply with an update and update the article 🙂
CP: $250 for 5k spend.
I was offered 20K TY points on my Citi Prestige card with 4k/month spending for 3 months.
Great. Thanks!
Re: Citi Prestige – I called twice this week, no retention opportunities offered 🙁 trying to decide if I should change the card as the fee outweighs the benefits
Remember the ‘family’ language with Citi. You can only get bonuses if you’ve not received a bonus OR closed OR product changed a card in that family in 2 years. Before you cancel or change the Prestige, remember that it’s going to reset your 24mo clock.
Marriott Bonvoy Boundless card
Opened 2017
No spend since 2017 after sign up bonus
$100 statement credit to keep the card open
wow, that surprises me! When was this? I’ll be calling on mine next month.
About a week ago, I relayed to a buddy and he got the same offer.
Added it to the article. Thanks.
Final follow up. Statement credit posted 10 days after the call
Awesome. Thanks!
Surprised as I called and they told me they were not waiving or offering anything on the renewal fee, just on interest if any. I told the rep to cancel it then and he instantly obliged. Strange experience as I had had the card for a couple of years with quite a bit of spending on it. Will enjoy the new sight up bonus now once the offers start rolling….