Check Your LifeMiles Bookings – Something Fishy Happening
For anyone with award tickets booked with them, you should check your LifeMiles bookings. Inconsistent but alarming data points are popping up regarding LifeMiles award bookings. Here’s what we are seeing.
Avianca & LifeMiles Situations
Avianca, based out of Colombia, filed for bankruptcy back in May. Despite that, LifeMiles, their award program, announced that they’re continuing “business as usual”. Because LifeMiles is technically a separate company, LifeMiles seemed poised to continue as normal, so we doubted anyone would lose their miles during the bankruptcy. Using your LifeMiles account and booking award tickets continued like normal.
The annoying part with Avianca has been refunds. Since they’re short on cash, refunding people is taking forever. Case in point: I filed a complaint with American Express last week, due to a delayed refund. We booked a cheap cash ticket back in May (for flights in Feb 2021). A day later, we saw a cheaper fare for leaving a day earlier, so we changed our tickets. Avianca owes us cash for the price difference. It’s been nearly 3 months, yet they promised the refund within 2 months. Even worse, people are still waiting for money from April for taxes on canceled flights.
New Data Points On Cancellations
Things are looking even more fishy now after a tip in our Facebook group. Data points are popping up on canceled award tickets. If you have award bookings with partner airlines, you should check your LifeMiles bookings. This FlyerTalk thread shows new data points of LifeMiles award bookings that were canceled without notification. Here’s where it gets crazy, though.
People who contacted the operating airline (United or Turkish) were told that LifeMiles canceled the ticket. The airlines say they’re still running the flights. When people contact LifeMiles, they say that the flights are canceled, not running. LifeMiles says to expect a refund of miles within 15 days. Taxes & fees will be returned within 5 months. 5 months!
Something is fishy here. LifeMiles swears that the operating airlines have canceled the flights. The operating airlines say the flight is still going, but LifeMiles canceled the ticket. What’s the deal? If you have awards with them, check your LifeMiles bookings. It wouldn’t hurt to have a “plan B” in your back pocket, in case you need it.
If you’ve got a LifeMiles award booking, what’s the status of it?