Cancelling the Club Carlson Credit Card
As you are probably well aware by now that today is the last day to book awards using the Club Carlson credit cards “Bonus Award Night”. Being someone who struggles to plan ahead, I had held off on booking with my points, but alas I found use for them this summer.
Of course the point of this post isn’t about my bookings. Today my wife closed her Club Carlson credit card. It is kind of a funny coincidence that her annual fee was due today, considering it is the last day of the card’s significant usefullness. Either way, it is now closed.
After handing my wife the card and asking her to call, she spent about 3 minutes navigating the phone tree before someone at U.S. Bank answered. At that point I left the room with the baby. About 3 minutes later I walked back in and she was done already. The card was cancelled and U.S. Bank didn’t make any effort to retain her as a cardholder.
Some people may want to keep the U.S. Bank Club Carlson credit card since it now gives a free night (in the U.S.) after $10k in spending per year and also 40,000 Club Carlson points as an anniversary bonus. Since both my wife and I have the card, paying two annual fees simply doesn’t make sense for us.
I haven’t decided if I will cancel my card when the annual fee comes due in a few months, but I may consider it. With my shift to Hyatt, my lack of love for Club Carlson properties and the reduction in value of their points, there is limited use for me. I may build my stockpile back up though to keep around for their sweet spot category 1 & 2 redemptions.
U.S. Bank doesn’t seem to care too much about retention and my guess is they are fielding more than their fare share of cancellation calls on this card. It is kind of sad to think that one of the most valuable cards in the loyalty space has been reduced to an afterthought at this point.