Amex Platinum: Get Compensation For Closed Centurion Lounges
One of the great perks of the Amex Platinum card(s) is access to the awesome American Express Centurion lounges. The locations are somewhat limited but they are some of the best lounges in the US. They have also been shut down since the beginning of the pandemic. Other lounges have reopened, but not Amex Centurion lounges. American Express finally released plans to open two of the shuttered locations, but that is only 16% of their already tiny lounge footprint. Travel has continued to pick up but Amex has left Platinum (and Centurion) cardholders out in the cold. Chris, a member of our Facebook group, decided to do something about that. He reached out to Amex and shared his disappointment with the situation on his newly minted Platinum card. He was looking to get compensation for closed Centurion Lounges. After some back and forth he was offered 10,000 Membership Rewards points. Some other members gave Amex a call as well and had varying levels of success.
Here are some of the data points of what people were able to get:
- 5,000 Membership Rewards (MR) points
- 1,000 MR points
- 4,000 MR points
- Some others reported getting nothing so it will be very YMMV and probably depend on the representative you get.
I think the offers may depend on how long you have had the card and how many of the short term credits you were able to take advantage of.
What About The Credits?
Speaking of the credits, it is something you should consider. American Express gave all personal Platinum cardholders $20 a month in streaming credits and cell phone credits. If you held the card throughout the entire pandemic that equates to $320 in credits. That more than offsets the closed lounges, for me at least.
However, if you recently signed up for the card, maybe because of the increased welcome offer, your calculations look a little different. You may only get $40-$120 in credits if this is the case. That may or may not outweigh the cost of the closed lounges for you.
Whether or not you think it is right to ask American Express for more during these times is up to you. If you recently signed up for the Amex Platinum, like Chris did, then I think you have more solid footing to stand on. Or, if you have been traveling a lot for work during all of this and continue to walk past closed lounges, you may want more. If that is the case it is worth trying to give them a call and see what they say. The worst thing they can do is say no.
Let us know if you were able to get Membership Rewards points for closed Centurion lounges in the comments below.
Thanks again to Chris for sharing his experience.