How to Use Hotel Tonight To Save Money – Our Review

I used HotelTonight to book a room in the Detroit area when the airport shutdown due to ice storm. I managed to get into a room, but HotelTonight booked me for the following night (I got the last room), and then 2 weeks later someone used my “membership” AND MY CREDIT CARD for 2 nights at a very expensive hotel somewhere else. I didn’t find out until my credit card bill came. I called HotelTonight customer service and was shortly talking with a nice customer service agent, who took my info and said she would have to pass my complaint on to others. They got back within an hour, rejecting my claim, so as far as they are concerned, I’m out well over $500 for a 2 night stay at a nice hotel in some unknown (to me) location that they wouldn’t share with me. The only people who could possibly have my membership/account number and my credit card number are people who work for HotelTonight. Do not use this scam! The sound oh, so nice, but they will use your identification and credit card and not take responsibility for it. I’ve never had an issue with any other hotel or agency, and I have traveled extensively across 2 continents for work for decades.

used their site once to book two separate rooms. later was told they could only do one room. went on another site and WAS able to book two rooms (and at a lower price). called hotel tonight back to cancel the one room. they said it would take time and would let us know. checked out the next morning and paid for both rooms, and then later was charged by hotel tonight that they couldn’t cancel – they have a no refund policy. so ended up paying twice for one night’s stay. I will never use this site again.

One thing to note … Real their legal eagle fine print which is very confusing when it comes to their taxes and fees section. I noticed that the ‘taxes and fees’ for all my bookings seemed very high even when I booked hotels which had no resort fees, etc. When I inquired as to why taxes and fees were almost 35% of the room price when no fee was charged … I was told to check their terms and conditions on taxes and fees. It seems like sometimes (over half the time now that I go back and do the math) hotel tonight charges a booking fee or ‘cutting service fee’s which is rolled into ‘taxes and fee’s. The thing is … They refuse to break out the taxes and fees section so anyone traveling for business who has to explain to an auditor exact charges will be in trouble because the generic ‘taxes and fees’ is not broken down. Very misleading as often the hotel isn’t as cheap as it looks compared to all the other sites (hotwire, Priceline, Orbitz, hotels.com) which charge no customer service booking fee. I’ve had some good buys on the app but I’m tired of fighting with my accounting department over hidden fees not being broken down, so I’m out.

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TERRIBLE APP. Used hotel tonight; went through the confirmation process after selecting room… name, cc, etc., only then did the app tell me the hotel was ACTUALLY sold out. Hotel Tonigh chat toperson told me it was booked while I was booking??? I went to Orbitz, booked The Room in a couple minutes for $7 cheaper. I deleted the app immediately – it’s useless.

how far in advance is best to get the best rate on a Saturday night hotel?

This app is great for getting cheap hotel rates, but the second time I used it my Visa information was hacked by someone in Kenya and a fraudulent transfer of nearly $3,000 was made from the associated checking account. I immediately contacted Hotels Tonight via email (which was totally ignored by them) and telephone. I had two of the poorest conversations with their representatives who only wanted to state that I had no recourse through Hotels Tonight and that there was nothing that they could do for me, not even open a fraud claim, complaint, etc. My overriding goal was to get assurances through them that whatever security issue caused this breach would be addressed, but their position is that they have “the highest security” in the industry. Not a compelling statement when $3,000 was taken from me the second time I used the app…

I had a horrible experience using the app. The hotel assigned me a room with cockroaches and lizards. When i contacted the hoteltonight customer service, they did not care at all! This is one of the worst experiences I have had dealing with any customer service. Stay away from this app!

Stay away from Hotel Tonight for many reasons! I have traveled millions of miles for work and have seven years worth of hotel rooms and the experience I had with both Hotel Tonight and the hotel Manahattan at Times Square a property which I reserved through the site now both have the dubious honor of being the worst experience I ever had with a hotel. Where do I start? Nobody but nobody would take any responsibility. There was a two hour wait to check in due to hotel housekeeping issues. Then they “lost” my reservation and since it was prepaid I had no recourse. I requested to be refunded and they would not do it, promising me a room right away along with the other fifty guests, who were promised the same. Any “real” hotel would have had the situation immediately rectified. Or placed their guests at another hotel. Next they ran out of keys and I had to be escorted to my room by security anytime I left or returned. I was In an executive level room ( I would hate to see what a regular room was like ) and the toilet was not flushed with what children would call number two. All I wanted was a refund to go to another hotel, but neither the hotel nor Hotel Tonight would refund my money blaming each other for lack of said refund. Of course everybody was very sorry. I wish all I had to do at my job is be sorry…and to add insult to injury I am right by three elevators that sound like they are cutting though the room – again I am on an executive level and the hotel would not move me. Did I mention the noise of people partying in the hall? I am truly disappointed with Hotel Tonight unless I had unrealistic expectations – they were not less expensive than booking directly with a hotel – in fact they were more expensive than my travel agency, I was treated poorly – not like a real guest since I booked through a third party and the hotel was noisy due to elevators, fans and other guests – certainly not like their luxe description of this property. Speaking of descriptions WOW talk about being misguided!! There was nothing luxe about the hotel. The lobby looked like a worn down train station with neon lights and bad furniture. The rooms were small and cramped ( remember I am on the executive, special floor) with paper thin walls. Thank goodness one of my noisy neighbors was only watching television too loudly..

Hi Shawn
Code comes up as invalid. 🙁

Hi Shawn tried using both codes mentioned here SCOOMER2 & SPCOOMER2 and neither one worked. Any thoughts? Thank you.

Hey Shawn!

I did this: “Hotel Tonight is available on iOS, Android & Windows Phone. New members who download the app will receive $25 after using the code: SPCOOMER2 when signing up. (Please note that is our referral code. You receive $25 when signing up and I receive a $25 credit after you complete your first stay.)”

The app says it does not recognize the code. Did you get a new referral code or is this dead or…?

Can you help a brother out?

TIA!

Carl

never ever have i seen a goid rate w this comoany! You would be lucky to get 10 percent off the rack rate! I wonder if this is a paid testemonial?

They are thieves. Overpriced by FAR you’re better off calling the hotel directly for a better rate. I will NEVER USE THEIR “service” again.