Cell Phone Outage Service Credits – T-Mobile & More
A couple of days ago T-Mobile and other U.S. cellular providers had a huge outage that affected millions of customers around the country. As a T-Mobile user I couldn’t receive phone calls or text messages (sucks for two factor authentication) for a good part of the day and I know many of you were in the same boat.
Asking T-Mobile for Compensation
So what happens when you don’t get what you pay for? You ask for a refund right! Well, I did just that and it worked. Instead of spending long periods of time on the phone waiting for an answer, I just headed over to Twitter to ask for compensation. I have friends who have had success with Facebook as well.
I’m In The Money
My message was quick and simple. I didn’t receive service and was hoping for compensation. They offered me $5 at first and I declined. The second offer was $10 per line ($30 total) which I felt was very reasonable so I accepted. They then sent me a quick link to verify my account and before long I had a text message (above) confirming I had my credit. Some other people I know did even better. One friend who has 9 lines was also able to get $10 per line for a total of a $90 credit!
Cell Phone Outage Service Credits – Other Carriers Too
While not as widespread, other carriers did have some issues with their service on Monday June 15 as well. If you had problems with your service or weren’t otherwise able to use it because of the outage, it couldn’t hurt to ask for a refund. Let us know how it works out!
Cell Phone Outage Service Credits – Bottom Line
Whenever you aren’t getting what you paid for it can pay to ask for some money back. While it probably wouldn’t be worth it for long hold times on the phone, being able to send a quick message via social media and get $30 in return felt good and it more than made up for all of the frustrations during the outage.
Did you receive a credit for your service from T-Mobile or another cell provider? Let us know below!