Cell Phone Outage Service Credits – T-Mobile & More
A couple of days ago T-Mobile and other U.S. cellular providers had a huge outage that affected millions of customers around the country. As a T-Mobile user I couldn’t receive phone calls or text messages (sucks for two factor authentication) for a good part of the day and I know many of you were in the same boat.
Asking T-Mobile for Compensation
So what happens when you don’t get what you pay for? You ask for a refund right! Well, I did just that and it worked. Instead of spending long periods of time on the phone waiting for an answer, I just headed over to Twitter to ask for compensation. I have friends who have had success with Facebook as well.
I’m In The Money
My message was quick and simple. I didn’t receive service and was hoping for compensation. They offered me $5 at first and I declined. The second offer was $10 per line ($30 total) which I felt was very reasonable so I accepted. They then sent me a quick link to verify my account and before long I had a text message (above) confirming I had my credit. Some other people I know did even better. One friend who has 9 lines was also able to get $10 per line for a total of a $90 credit!
Cell Phone Outage Service Credits – Other Carriers Too
While not as widespread, other carriers did have some issues with their service on Monday June 15 as well. If you had problems with your service or weren’t otherwise able to use it because of the outage, it couldn’t hurt to ask for a refund. Let us know how it works out!
Cell Phone Outage Service Credits – Bottom Line
Whenever you aren’t getting what you paid for it can pay to ask for some money back. While it probably wouldn’t be worth it for long hold times on the phone, being able to send a quick message via social media and get $30 in return felt good and it more than made up for all of the frustrations during the outage.
Did you receive a credit for your service from T-Mobile or another cell provider? Let us know below!
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Thanks Shawn! I Had just bought a nice bottle of wine that was around $40 – when I crack it open I will raise a toast to you for buying it for me!
Got a cool $100 (chat using the tmobile app). Initial offer $50. I have 10 lines on my plan. Thanks! You’re the best!
Thank you same here they offered me $10 for 2 lines but I stuck to it and ended up with $20 off!!
Just a DP: on first try via twitter they gave me $15 credit for 2 lines…so $7.5/line…
I took it.. didn’t want to invest too much time for an extra $5.. given I think I have a good deal with my Tmo Plan already ($80 max for 2 lines on One Plus… bill can be $63, $72 or $80/mo depending on the number of lines using 2GB+ a month).
Thanks, there was no hold time. T-mobile tried the $5, but I held fast for the $10. Thank you.
Kudos Shawn. Ignore the other poster AC. When you pay for something you have a reasonable expectation that it will work. And if it doesn’t than it’s ok to ask for compensation.
I only had minor issues on Monday but I followed your advice and went to Twitter when they quickly responded. They asked me to “link my Tmobile account to Twitter to verify it”. They sent me a link and I just had to input my name, # and PIN and then they first tried to give me pro-rated discount of $5 a day. (I have 3 lines). I politely asked for $10 per line and they agreed. They gave me $30 credit which was instantly added to my account.
I didn’t even think to ask for a credit but thanks to your great post I got it. You have one of the best travel and “rewards” blogs out there so keep up the great work.
Mark, iMHO stuff happens and you shouldn’t always look to benefit. It seems frankly cheap to me to beg for a $10-$20 credit because, God forbid, you cell service was disrupted!!
I would no more ask for a credit than beg on the street. Have some dignity man or are you that cheap that this trivial amount matters??
When you pay for something it’s okay to ask to get what you paid for. I wrote this BTW not Mark. This wasn’t a huge escalation to a supervisor. This wasn’t a giant ordeal. This was a simple friendly message explaining the situation. They are giving the credit because they realize customers didn’t get what they paid for.
This site is about saving money. I totally get if you don’t want to do it. Not everything makes sense to everyone. I run a business and legitimately had no service. I got $30. I’m more loyal to T-Mobile because of it. Others have reported the same success. I helped others save money with this post and that’s why I wrote it.
Thanks for this! I just got $20 off my next bill using Facebook messenger.
Hello Shawn, thanks for the info. I really appreciate it.
What day was the outage? Thank you.
On Monday June 15.