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Tag:
customer service
American Express
Amex Customer Service Sucks! What Is Wrong with the Culture of this Once Premium Brand?
Shawn Coomer
-
Apr 1, 2016
Loyalty Programs
Why Is Customer Service via Twitter So Much Easier & More Efficient?
Shawn Coomer
-
Nov 13, 2015
United Airlines
Social Media is Powerful & A Final Resolution to my United Customer Service Issues
Shawn Coomer
-
Aug 28, 2015
United Airlines
United’s Customer Service Response to the Falling Roof Panel & Slow First Class Service – A Total Fail
Shawn Coomer
-
Aug 24, 2015
Editor Notes
Two Extremes of Customer Service – A Company That Goes Above & Beyond & One That Simply Disappoints
Shawn Coomer
-
Jan 6, 2015
Editor Notes
The Anti-Rant – SPG & Hyatt Customer Service Issues Solved
Shawn Coomer
-
Sep 25, 2014
Hotel News & Information
Huge Hyatt Customer Service Disappointment
Shawn Coomer
-
Sep 16, 2014
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