Uber Eats Review: The Driver Did What to My Food?!?

Lack of Customer service on Missing item.
Lack of Customer service on Missing item. Placed order everything went well order was delivered on time, driver was friendly. All would be great except for missing item. Have been trying to get in touch with customer service for at least a day, no one is responding. All I want is for the item I did not get to be removed from my bill.

Uber Eats is only worsening the situation with drivers who steal food and contaminate what is left on your doorstep.
In addition to the missing entree, we have another more serious issue with our delivery.
Since this was the second time we have been missing an entire entree from our order, we decided to contact the restaurant. A missing entree one time seems like a mistake. Twice in a row seems suspicious!
We spoke with the General Manager, Chloe, from The Diner at Sugar Hill (Nelson Brogdon Blvd). Chloe personally packed our order into two black plastic bags. She knows for a fact that the entree “Eggs Benedict with Home Fries” was in one of the bags. Chloe said the Uber Eats pick up person was Lazaro.
When Lazaro arrived at our home with two black plastic backs, the entree was missing. The only conclusion to be drawn, is that Lazaro went into our bags and removed the entree. This contaminates ALL of the food in both bags!!!
We have only ordered from Uber Eats twice and since an entire entree has been missing each time, we suspect that either the driver is taking our food to have for himself, or that Uber encourages this behavior so that they can provide a promo code so that people will continue to use Uber Eats. We demand an full refund for the entire order!

Just get off your ass and go pick up your own food might be good to get out and walk if your ordering from mc Donald’s a lot and don’t have a car or just make something at home problem solved

What happened to my comment?

I have yet to find a third-party delivery service that was worth a penny. It is the service itself that is at fault and the management. The drivers and the customers are the ones that suffer from the unprofessional way everything is handled. I am sure there are bad drivers out there as indicated in other comments, but that would work itself out if managers were doing their job. Hopefully a real delivery service will come out that will rise above the others.

I am an Ubereats driver and customer. As a customer the only issue I have had is missing items. I have been refunded for those.

As a driver a few things as you a customer can do to help us and yourself in the process:

If you live in an apartment, the name of your complex is always nice. Please remember to add gate codes and whether we turn right, left, or go straight once we enter your complex. Also let us know what floor you are on and if it is the 3rd be a lamb and come down and collect your food.

If your order is being delivered to a business, the name of the business is great! Sometimes the numbers are not visible from the road, but usually the name is. If your business is in a place where your business name is not easily seen, but one next to you is, put a note that says something like: We are right next to……

When I ring your door bell please come right away. Sometimes your food is heavy especially when you have ordered 5 extra large drinks. Some people take forever to answer like they did not know I was coming.

Check to make sure your address is correct! We are only obligated to deliver your food to the address stated in the ap. Once we arrive there, we will be paid. We can be asked to take your food to the other location, it is our choice to do so. If we do you this favor, please show appreciation by tipping, because not only would we have been paid, we could have had lunch on you!

We do not make your food, we just pick it up, so notes to us like “make sure they add lots of the hot seasoning to the chicken” are useless. Lots of times when I arrive at the restaurant your food is already bagged up.

On the bagged up note: I don’t open bags so I have no idea what is in there. I read off what was ordered to the restaurant employees and all I can do is take them at their word that it is all there. Take time to check your order while I am at your door, not just snatch the bag and then complain about missing items after I am gone.

As a driver I always put food in hot and cold bags, I will always do my best to deliver your food at all costs, will only go to alternate locations if it is less than ten minutes from original location, will let you know when your food is not ready and will do my best to make sure I have all your food items.

As a former waitress, I sympathize with Uber drivers’ complaints of inadequate compensation and tips. However, although I have made minimum wage and relied upon tips, I have never defrauded customers by consuming their orders nor did I claim to have performed duties that I’d never performed. It is UNACCEPTABLE that some UberEats drivers eat food they haven’t paid for and, or, claim to make deliveries that they’ve never made: the customer shouldn’t be punished for Uber’s failed employment policies.
In my case, I waited outside my home to receive an order that never arrived, although my driver claimed that they’d tried to contact me. He/she DID NOT. Still, Uber refused to refund my $50.00 order and offered no apology. As a customer, I believe it is reasonable to expect to be treated fairly and honestly when I’ve paid for a service. Rationalizing theft/intentional poor customer service is just wrong.

Uber eats in nice some of the cities in my country. They are offering some good offers for the first order. Now also I’m ok with the Uber eats.

Mother’s Day I ordered out. I placed our order after entering my address. The driver eventually texted me saying security would not let him in. I texted back to see where he was and he replied at my job. I asked that he bring the food 5 miles to my home, he cancelled my order and refused a refund. DO NOT USE UBER EATS

UberEats is the worst company I have ever had to deal with and the saddest thing! I really tried to get my food and the customer service did not care that I did my part to get my order!! The delivery driver Jalissa did not try to deliver my order and did what she knew to do so that she will cover herself! She sent messages about an apartment unit, which I gave exact address and there is no building unit on my block which I informed her as well as called her and no response or answer which was not good enough to get my money back according to Ray, Alex, Jun, Allan, and Caroline from customer service Alex actually told me I was wasting her time and hung up on me and Ray was laughing!! I couldn’t believe what was happening!! I was very upset that I ever even purchased anything from this company! I was left with nothing at all not even an apology about this!! I just want my mo eat back from food that I never got and I did my best to receive!!

Have ordered food couple of time and each time I had tooo bad experience.
1. Uber claims the food is cheaper but if u compare the quantity of food is also less.
2. Nearly 2-3 times I ordered chicken biryani but they delivered veg biriyani. to report this issue they have not shared the customer care number of uber and the phone number of rest is not correct.
3. In Combo dish one items were missing most of the time. while we report this issue to customer care the responce is, will tHry to improve

When we placed our order we were told the food would be delivered in 45 min as the restaurant was less than 5 miles from the house. It was our first time using this program. When we selected our food I made comments about what to take off the order. When it arrived it was 1 1/2 hours since we placed it. According to the website it showed to be a hold up in the kitchen. When the food arrived, alot of the sides were missing. My husband asked if the tip was included amd the driver said “no”. Of course we gave him a cash tip. As soon as he left I found the things missing. The drivers contact info had dissapeared and I could only find a feed back button to complain. I have yet to recieve any communication since then. Very angry as I could not enjoy my dry food with out the toppings.

Uber Eats is awful. This was the 4th time they messed up my order. When my driver lied to my face and delivered cold food, she said she would finish and go get what she forgot and come right back. Needless to say, she never came back and after contacting Uber 3x and twice online, no restitution was founded. I even called the restaurant, wrote in delivery instructions and messaged the driver to ensure our order would be accurate. (Sad I knew to do this). Uber Eats customer service is scripted and would not help us. I eventually resorted to BBB.

Ive only had good experiences with Uber Eats only 2 bad experiences of the delivery driver not making it but no other driver problems. I have been using the service for over 2 years, so kneejerk reaction sarcasm to the extreme.

Uber Eats stinks. I had thought it great until tonight. My $26 order never arrived but they will bill me the 526 because driver said it was delivered. Remaining hungry, I ordered from a Denny’s. Checking the receipt before placing the order, I see it reported 2 slams while I had only ordered 1. My attempts to remove one slam failed but I was able to cancel the order, and then I was informed that I’ll be billed $20 for the cancelled order. So, Uber Eats rips me off for an additional $20, $46 total, and I received no food. I called their CS only to be told they will make no adjustments. Use Uber Eats at your own risk. They found a way to rip off the customer and they are using it.

Very bad service.i had ordered 3 keventers,1 had leaked.there was nothing in it and the guy didn’t have change.

well it is 6th sept. today..i m raghav.. 1st time we ordered on this app..we ordered around 7.09 pm..still time lift upto 9.00 pm..feeling hungry..but uber eats ruined,we did’nt receice any order..after 1.30 hrs they are order is canceled..before they were showing food is preparing as a stuatus.so it was ruinfull experience, gonna never do order on this app again…

Uber Eats is a cluster f***. They start drivers off earning well, but then screw them. Some are on a money grub and put forth the least effort possible just to get in as many trips as possible. Most try to actually do a good job. Eventually drivers start getting screwed out of payments and incentives reduced or eliminated. This creates a situation where drivers earn little to nothing and end up even spending money to make some deliveries. Their time is often wasted by the restaurants or the app screwing up and they are not even compensated for their expense, much less made whole on the income they missed out on while dealing with Uber screw ups. The crappy pay wouldn’t be so bad if it were supplemented with tips, but most customers don’t tip and Ubers wording about tips encourages them not to. In addition there have been lawsuits against Uber for not paying tips to drivers, even though Uber’s contract states that we are to get 100% of tips. Many of us suspect this is still happening. What most likely happened here is the driver saw a gate and said to themself, “I don’t have time for this sh**.” Marked as delivered so they could collect their piddly $3 and move on to the next. Or possibly the are running another delivery or rideshare app and got a more profitable trip. It’s not right, but the way Uber screws their drivers the good ones are leaving and this is the type you are left with.

I had 5 orders today, 4 curbside, yet only one was waiting for me curbside and the only tip was the one that was not. The 4th order really pissed me off, no visible address, circled around it twice located it on the third try and guy wasn’t outside…no one knew who he was, no last name or initial, called him no answer, finally a lady came along…all of this AFTER I waited for his order. No tip from his cheap axx. Llong story short it won’t happen again. Did another order because it was 3 minutes away. They tried to give me another, hell no I went home. For 5 orders and 3 hrs. I made 32.00 dollars! Never again. I’m sooo done with Ubereats. Not worth the wear on your car.

Employees: do your job as expected and get paid the rate you signed up for.
Customers: tip after the fact, if the employee went above and beyond. If they sucked, leave a bad rating.
All this tipping controversy is not rocket science.

I’m a driver i broke down left my lights on one day even though i made that mistake i called my customer got a jump bye a nice man, always call your customer guys it makes them happy and they know you are coming or call uber have them explain your situation,Thanks!

Currently on hold during a 25 minute call to customer service. Ordered food and an entire entree and side was missing. After no luck finding a contact number in the app, I finally found one on a third party site. This took at least 10 minutes of searching. I then waited another 5 minutes before someone answered. I explained the issue and spent another 10 minutes explaining what was missing. All I wanted was a replacement.
I was advised they would refund me for the missing entree, but at this point I am at least 25 minutes in and my entree is now cold and I would have to pay another delivery fee to replace the food. The person suggested I use my oven to reheat the food, to which I explained that it has lettuce which is not something that can be reheated. I told her this was unacceptable and she put me on hold to confer with a supervisor.
When she comes back, she offers to add the delivery fee to the refund but would not refund my food since it is now inedible. I told her if that is what she can do then go ahead but I do not accept this as a final resolution. At the very least I should also get my meal refunded, but from a customer service stand point I would now expect a full refund or similar credit for my inconvenience. I am now waiting for food to be delivered from one of your competitors, of which there are many in my area so future orders through UberEats will certainly not be coming.

I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food

Just had a similar issue where the food never arrived.
I was in an office building that required access cards so I had told the driver in our call that I’d be waiting outside for him. Mind you this is January in Toronto so it was very cold.
After 20 minutes of his “car” passing by my building several times (I still don’t know how this happened, the tracker showed his car passing by several times but I never actually saw a car), he decided to flag it as delivered and disappear. I waited another 10 minutes, thought maybe he wanted to flag it to make it seemed like delivered sooner, I finally realized he won’t show up at all. We got no calls or messages either.

Called Uber Eat Support, they apologized and said they can refund but that’s it. If I demanded compensation for the time wasted I’d need to email them. Sent email and got an automatic reply said I was already refunded. Replied to it and got another automatic reply and said I was already refunded.

Have to say I’m truly disappointed. I don’t think anyone from Uber Eat truly reads emails sent to them. Definitely not the kind of customer service I was expecting from such a big company.

Ok how bout this say the oder was wrong what happens u call the place up and say its wrong ? Whos going to dilvery u a new one ?? Uber eats is a joke u want dilvery u have your own dilvery guys like a pizza place what happens if some one uber eats driver gets the order then cancel wen the store is closing?? What happens u dont get your food now they cant find another driver ?? Its all bs every restaurant that wants to dilvery needs there own personal dilvery people

UberEats doesn’t appear to have gotten any better. First time trying to use it. The driver brought the wrong order. He said “I’ll be right back“ and literally drove off.
He never came back. Apparently he canceled the order.
When we called, we were told from a foreign service center (??) that we would have to re-order and that our account would be no charged. No other options.
Done with UberEats. No food, no service, no dice.

My first and only experience in delivering for UberEats was an exercise in extreme frustration, starting with having to wait an unpaid 10 minutes for the food to be finished, and then a wrong delivery address that was in a ghetto 5 minutes away from the restaurant. After contacting the customer it turns out he was 25 minutes away! Having just started I didn’t have an insulated bag, so I know by the time I get there his food won’t be particularly hot anymore.

I drive out to this wealthy neighborhood, to deliver the food. The guy tells me he’s tipped through the app. I don’t know I’m new to this. We exchange pleasantries, I leave and hit Complete Delivery on my Uber app. Grand total paid to me for nearly 50 minutes of time from start to finish, $3.61. Yeah! Apparently the fee only included the initial nearby address the guy had originally put in as his delivery location. And no, there was no tip from him like he claimed. Grrrr.

So now I’m wishing I had been as clever as your 2nd UberEats driver and when I found the customer wasn’t at the given delivery location, canceled the delivery with a “Couldn’t find customer” reasoning, and had myself a nice free dinner. It smelled pretty good, and my car STILL smells like it a day later (though much worse as the odor has mixed with my air freshener scent).

As a consumer I have a real problem when I place a custom order for food, and the order is wrong.

Case in point: I ordered a double Filet O Fish from McDonald’s and asked for light tartar sauce. I received it okay it had too much tartar sauce and it was a single Filet-O-Fish even though the order was marked a double Filet-O-Fish

I’ve ordered food from Taco Bueno here locally asking for no sour cream everything has sour cream it’s like they don’t read the order… is this a problem with Uber Eats or with the restaurant?

These mistakes seem to happen consistently with every restaurant and you can’t call some of the restaurants to talk to someone.

I started to place an order with steak one at 11:30 p.m. Uber says they are open till midnight if you look on steak ones website they say they’re only open till 10 p.m.

I attempted to call no one answered the phone. These types of things seem to be consistent with Uber Eats restaurants and with Uber Eats.

My humble opinion: Ubereats is not quite ready for prime time.

It’s a great idea and there is a need for it Ubereats doesn’t have the answer at this point.

Doing strictly UberEats. It’s decent so far, make roughly $5/delivery before gas. Not great but Its something.

Some Resteraunts are ready right away, others you have to wait. McDonalds almost always has me waiting for the order no matter how long it took me to get there. Tonight I had a resteraunt make me wait 15 minuets for…and that was AFTER I got pinged from 18 minuets away. There was actually about 4 ubereats drivers waiting, and it was not busy inside.

Twice I couldn’t deliver food. Once I was sent to a Truck Stoo/Gas Station. Waited, called the guy, no answer and no voicemail set up. Drove around the truck lots looking for someone, waiting at the exaxt pinned location and called again after 5 minuets. Nothing, so I left.

Happened again, the address was an apartment building, and although it’s curbside, I’ll go to the door if they’re not outside. However, there was no apartment number so I couldn’t do that. I kept driving around the entrance and called the person 3 times. After the third time I left.

In those scenarios this is what happens. The uber driver calls the customer, and there’s an option afterwards to click that says “customer didn’t answer”
Once clicked I think it sends a text message to the customer. It also starts a 5 minuet timer. After 5 minuets, it gives the option to the driver to cancel/select no show. The driver still gets paid and uber says “discard the food” (in the drivers stomach)

I’ve also had the app send me to a complete wrong location, but luckily the customer answered and gave me directions.

ALWAYS BE OUTSIDE, and WAVE US DOWN

ANSWER YOUR PHONE we could be outside with your food or lost

Hello,
Im registered to drive with Ubereats however i haven’t done it yet. Being interested in it though i have read individual drivers and customers compliments and complaints about the service. I also work for a customer service center for about 20 years so i know something about customer service and the bottom line is this. i have continually heard people say tip, tip, tip and the problems will go away and that simply is incorrect. Ubereats has recently added a tip feature to their service and that’s great but not the answer. Truth is if a driver does not care about what he is doing his (HIS) level of service to the customer is going to suck. in addition customers seem to feel its their job to educate another person on how to do their job. This is a matter between Ubereats Management and the Customer NOT the Driver and the Customer. Ubereats management team is more than capable of handling service issues for you (the customer). Remember you (the Customer) although you may think you know are NOT familiar with how Ubereats works and the driver is in no way capable of making any changes to the Ubereats policy or procedure. Note to both the drivers and the customers: If you want to see change, Drivers take a little pride in your job and attempt to do it correctly and Customers learn self control, get rid of the self serve attitude and think about how to initiate change before going off half cocked on some driver that has no control over the system….

I just had a horrible experience. I placed an order MONDAY 6/5 for a delivery at 8:30-9:00am for THURSDAY 6/8. It was a birthday surprise since I wasn’t going to be in town for my friend. I asked her to not go anywhere during that time and to not have breakfast. Well 9:52am and nothing. I had to call to find out what happened, they said the restaurants computer was broken and that it would not work for the rest of the day. So they cancelled my order and asked me to place another order or I would loose the $15 credit. At that point I didn’t care about the $15 credit. The issue was that I had my friend waiting on breakfast. SO I had no other choice but to order something right away. I ended up spending $10 more, on something I didn’t even want to order, breakfast was now at 11 and I inconvenienced her by waiting on UberEats. Not to mention my time on the phone with them. Then they offer me a $5 coupon for my next order like I want to order from them again. It sounded like a foreign call center and would not give me their names or management information. This issue has nothing to do with the drivers. So they can’t blame them, it is Uber Eats and their faulty operations. Lack of compassion because you call a call center that can do nothing for you. They are miles away, where are the managers? The operational team? Who can you speak with that isn’t in a foreign country?

Where I am at, it is curbside, which means that the customer should meet me at the curb. Customers sometimes come out, but a lot of them do not. They think we get paid a lot and by the time or something. They think we like turning off the car and turning it back on, which causes wear and tear. I always text them letting them know I am on my way and that it is curbside. A lot of then still do not get the message. The minimum we can get paid is below four dollars sadly. Yes, there are those good days, but there are those bad days. However, I still always have a smile on my face and make sure the food is snugged up in my back seat. I constantly put gas in my car, customers are not aware of that. If customers tipped us, it would make up for gas. I do get tipped at times, which makes me feel valued. Tips should really be required since some drivers do not make minimum wage per hour at times. Just like waiters, they rely on tips. They do not get paid minimum​ wage majority of the time. For the people who have never worked for UberEATS, try it and you will know what all the drivers are talking about. In fact, you would begin to treat waiters, pizza delivery people and others a whole lot better. I tip pretty well at restaurants because I know what it is like.

I do UberEats deliveries (my 1999 car is not eligible for Ubering people but it’s OK for UberEats)… anyway here’s the thing… while it’s something to do for a few hours after work if I’m bored, it’s really not good for either the driver or the customer. Why? Well, the customer suffers because they have to overpay for unprofessional service and the driver suffers because they don’t get compensated enough.

I don’t know if it’s any better on iPhones where navigation is handled through the Uber app (I’ve heard a lot of complaints about that system) but on my Android the Uber app frequently sends incorrect information to the Google Maps app, so either it can’t navigate to the given address, or I end up in the wrong town with a street of the same name…

Also Uber sends an “insulated bag” to UberEats drivers. Well, most orders don’t fit in that, so they just sit on the passengers seat. But, if I had to find parking at the restaurant, wait for the food, walk back to the car, driving for 15 minutes, get lost, unable to find address, etc. by the time I hand off the food, it’s not going to be hot/warm. And I’m not going to invest in the proper equipment to keep the food warm, because they don’t compensate me sufficiently. If you order from a pizza place who has their own drivers your pizza will show up faster because the drivers probably know the area, it’ll be warm, you can get parmesan and peppers, etc. You order that same pizza from UberEats and it’s going to show up cold.

There is no incentive for UberEats drivers to care because there is no expectations of tips. Vs “real” pizza/restaurant delivery guys are used to tips and they are going to do everything they can to make you happy because a large portion of their income is dependent on tips and can make it a minimum wage job vs. something actually worth doing.

Uber can easily fix these problems. Encourage tipping, pay their drivers better, give them the proper tools needed to ensure food shows up hot… remember, the more you pay the higher quality of people you’re going to attract and the less turnover you will have. I think that goes for any industry.

The bottom line is just tipping your UberEats driver for better service. Uber does not tip drivers.

UberEats in Atlanta Georgia is horrible! If Anyone in today’s day and age think that you can promote good service and make employees care about their job and keeping it if they are not working on a incentive based system. ⭐⭐⭐ Many of the restaurant prices are $2.00-$6.00 higher than the prices listed in the actual real menu that are in the actual locations that you walk into. When I asked the manager at the restaurant, he told me that UberEats did all the pricing, his company had nothing to do with anything involving the entire process. All of the other food delivery services in my area encourage tipping, and the service that I get from their driver’s is always more personal, just because I recognize many of the same drivers that I have had before.

I work for ubereats in Chicago. Honestly, it’s a bullshit system. I’m a bike courier and I do a lot of miles. The not tipping option is annoying and uber doesn’t pay us enough. You’re lucky if you get a car delivery because there is literally no money in it for them. For example; we have no hourly rate, it’s strictly per diem, 3.30 for pick up 1.70 for drop off and 1.50 per mile before uber takes their 30 percent. If I wait more than five minutes at a restaurant I’m basically working slave wage, if I wait or have to go up a high rise for a customer I’m basically working slave wage. I have done bicycle food delivery for a while and it’s not worth it through this app. On an 11 hour shift I’ll make 150 dollars after uber takes their 30 percent and they expect quality. I’m sorry you had some bad experiences but it’s on uber.

Worst service…. Im staying with Deliveroo..

Most communities in vegas are gated, there should be an option on uber eats app, for eaters to provide their gate code with their corresponding bldg/unit No., for fast deliveries.
I had experienced delivering in a far flung gated community and was trying to contact the eater, but it was an answering machine, saying the guy wasn’t there, patiently I dialed several times thinking he’s just in the bathroom, I contacted support to call the eater but luckily a resident entered and I followed, food was delivered the couple were waiting at their driveway and waving at me while I was nearing. Sad when I went back I got lost, I tried using maps but I can’t get a signal cause I was at the vicinity of red rock mountain, I finally found a street I’m familiar with and I’m home at last.

Sitting in our favorite restaurant last week, saw an Ubereats driver come in for a delivery pickup. Restaurant handed her the bag, and she said “I’d like to order something to go”. She then waited 20 minutes with her customer’s food sitting on the table. Two days later, our driver from a competitive company delivered our order 45 minutes late because he attempted to pickup/deliver 2 orders in one trip. Services like Ubereats will not survive if they can’t find a way to police such bad decisions by unprofessional drivers. People do not like incompetent or unscrupulous people handling their food.

Darn tooting. Read a drivers forum and see how we are treated by Uber/entitled customers. Most people expect hot food and no need to tip. Wage is less than minimum.

So yes, expect my grubby hands in your food.

Pay me like a professional and I’ll act like one.

What did you expect ubereats pays drivers about $6/hour dont expect much for $6/hour
and dont order from uber they are charging customer alot and restaurants and pay driver cheap so drivers get angry alot

Tip you driver for a ride and for food delivery.

This was my worst food delivery experience. First, I ordered from the menu which turned out to have a critical error (causing me to get a vegan burrito instead of a burrito w/ prawns and cheese). Then I couldn’t get feedback to Uber (no listed contact info, but found it on their ridesharing site later), so I called the restaurant. They insisted that the burrito I ordered did not come w/ Prawns and cheese (because they were not looking at the online menu showing the menu misprint), so I double checked and took screenshots of the menu and then called the restaurant again. The restaurant was very frustrated and said they could not remake unless I reordered w/ Uber Eats. I told them I could not talk to Uber Eats w/out any contact info and the restaurant gave me the phone contact. When I called Uber Eats, it quickly became apparent that they were just following the apology script and all they could do was give a refund. FORGET ABOUT BEING HUNGRY AND SUDDENLY GOING VEGAN, BUT A REFUND WAS NOT ENOUGH INCENTIVE TO EVER USE THIS SERVICE AGAIN. What a joke, no way to leave feedback=never using.

Tip your driver they sometimes work for $4.00 per hr and in Houston, TX those murder highways are the worst highways and streets to drive ….people are killed in aweful crashes ..

Do the drivers take the state required food handling certifications? I would want to know they have before trying it. If they don’t Uber has a big problem.

Also I could see hard working drivers siphoning bits of food from meals with no chance of being caught. It gives the buyer less value and makes the reseraunt not look,as good. Even my own wife can’t get my portion of fries home without taking a few.

“Uber emphasizes not to tip and the driver does receive some money for the delivery but that is still awkward. We tip anyway.”

…

I’ve had good to average experiences in DC using uber eats. The $4.99 delivery fee is sometimes more than other services charge, but uber eats has A LOT of very good restaurants that simply aren’t available for delivery elsewhere. I’d say my experience with uber eats pretty much mirror my experience using uber generally – there’s going to be a few drivers who aren’t the best but generally things will end up working out. However, if I ever had any of the problems Shawn had I’d be pretty annoyed too.

Plus, it records as a normal uber transaction on your statement so you get travel bonus plus spg points if you have your accounts linked. Not life changing but nice.

In So Cal, we ordered from a place 1.2 miles away. At 7:50 PM, the app said the food was ready,. At 8:10 PM the app showed the driver picked up the food. At 8:25 the food arrived. Luke warm burgers were awful. The order slip in the bag showed the driver picked up at 7:55. What was she doing for half an hour? Eating our fries? Yapping on the phone? Driver herself was questionable Ick.

As an Uber Eats driver, I have some thoughts to share:

The restaurant receives the order on an iPad app and sets a timer that estimates how long the food will take to be prepared. 10 minutes before the order is “ready” the system autopings the nearest driver. This means:

1) Popular restaurants that are swamped with orders may not have the cooking equipment to keep up with preparing food. Some restaurants prefer to serve their own in-house customers first too, because Uber insists that the restaurant retail price be the same as the Uber Eats retail price but takes a 30% cut from any Uber Eats order. I’ve waited 50 min for picking up orders before.

2) Uber Eats deliveries are paid per pickup and per mile, but not for time. As a result if I get to the pickup point and no one is there, I will make a phone call. If customer is uncontactable I will call the Uber Eats hotline, and they will tell me to wait 10 min before disposing of the order once they verify that customer is uncontactable (but it is to our own discretion how long we want to wait). Since we don’t get paid for time I’d expect that some drivers would just dump it/get a free dinner and run off to find the next ping.

Works amazingly in Brooklyn and Manhattan. The delivery fee and referral bonuses vary from area to area, in Brooklyn the delivery fee is $2.99 and the new user gets $15 off. However they are promoting adding new restaurants and the fee has been waived for some time. The tipping thing is weird we usually do anyways as well as most are delivered by hard working people on bikes and not by actual uber drivers.