Wynn Cancelled Free Night Promo Apology
The other day I quickly posted a deal I had come across online. Wynn Las Vegas was offering free comped rooms directly on their website to just about anyone for stays in June-August. While this was definitely out of the ordinary, it also wasn’t unbelievable given the current state of the world and so I booked a few nights!
Wynn Cancels Reservations & Accuses Fraud
Fast forward to the next day and Wynn decided to cancel those reservations. Was it a mistake on their end? Not according to them. In their letter to people who booked the rate (I have the full text here) they asserted that some sort of fraud had taken place. There was so much wrong with their letter that I highly suggest you take a look yourself. I break down each error point by point.
Anyway, as part of publishing my post about their follow up email, I did email their public relations department for a comment. No response came of course, but then the post started to gain traction and more and more people saw it on social media. I’m not sure if that’s what caused them to finally reach out or not, but I did finally get a response from Wynn Las Vegas.
Wynn Las Vegas Response – Cancelled Free Night Promo & Accusations of Fraud
Here is the official response from Wynn Las Vegas:
Dear Mr. Coomer,
After we distributed our letter, it was brought to our attention that the offer of complimentary rooms was visible on our Wynn Las Vegas website. We had initially thought the only source of the link was through an unauthorized third-party website.
This offer was intended for testing purposes only and was not intended for distribution through any outlet, including our own website. Upon further investigation, we have confirmed that this was inadvertently visible through our website for less than 24 hours before the testing error was discovered and it was removed. We sincerely apologize for the inconvenience of this mistake and our previous message to you regarding this matter.
Monica, our head of guest relations, is aware of the error and is happy to answer any additional questions or concerns you have.
Chief Communications Officer
To be honest I was happy to see them admit their error and that’s probably the response they should have had from the very beginning. I do hope whoever wrote that initial accusatory email was coached a bit.
Should I Ask For Compensation?
I want to bring this up because I was accused on Twitter and elsewhere of writing about this because I want something from Wynn. I asserted many times in my original post that I felt Wynn was within their rights to cancel these mistake rates and I continue to believe that. Thus they don’t owe me anything.
To say it another way, I have not asked for compensation and I do not want anything from them. I thought it was a slippery slope to allow them to say this was fraudulent without being checked and I did that. Hopefully before future misinformed communications go out to customers they’ll be checked by someone to ensure they are a little more friendly (and accurate) than this one was.
Wynn Cancelled Free Night Promo Apology – Bottom Line
I have always enjoyed Wynn properties across the globe and Wynn Palace in Macau is in my opinion the most beautiful casino in the world. I don’t hate the company, but they did wrong here and I’m glad to see them admit to it. Now we can all move on to more important things like Circus Circus casino tours! 🙂