Is Chime Card Legitimate? They Closed My Account & Took My Money

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Chime Card Closed Account

Chime Card Closed Account

Update 12/2/2020: I (Danny) has a similar experience as Shawn regarding my Chime account. I filed a CFPB complaint after not being able to access my Chime account and not receiving any explanation why it was closed or how I could get my money back. After almost two months, Chime finally replied to the complaint.

After a complete review of your account, we determined that your account was inactive for a period of time, therefore we exercised our right to close the account registered to you in accordance with Section (I)(C)(11) of the Deposit Account Agreement titled Account Dormancy and Escheatment agreement. On the same day, the remaining funds in the amount of $XXX.XX were moved to Escheatment. You will need to review the Unclaimed Funds process within the state of New York for additional details on how you can receive their funds.

This was an account that had received multiple referral bonuses. Accounts for other family members which had also not been used for years were not closed. So it seems like they are selectively enforcing their inactivity clause.

You can read the original article below.

I have admittedly never been a huge user of the Chime Card. I used to use it for various offers they had years ago, but hadn’t really used it in years. That is until I received the following email a few weeks back touting their new referral offer.

Chime Card Closed Account

A Decent Offer

Since this was an offer I thought was worth sharing with all of you due to the fairly easy $50 sign-up bonus, I made a single post on Miles to Memories sharing the deal. I didn’t post it elsewhere nor did I do anything other than share the offer as it was sent to me when Chime solicited me via email.

I’m not sure how many referrals I received, but I have emails confirming 3X $50 being awarded to me. I hadn’t thought much about it until last week when a reader said my link didn’t show the bonus. So I went to investigate and I found this.

They Closed My Account

Again I did nothing but receive an email from them and then share the deal as they wanted! The whole purpose of this promotion was for them to get new customers and it seemed to have worked. But they decided to shut down my account for some unknown reason. Naturally I thought it was a mistake, but Chime quickly confirmed that they had purposely shut down my account and taken the $150 plus any other potential referrals.

Chime Card Closed Account

Hiding Behind The Terms

So I dug into the terms and they don’t say anything other than Chime has the right to cancel customer accounts for any reason. That makes sense I suppose and I have no problem with them cancelling my account, but they took my money. Additionally I didn’t do anything that violated their referral terms. I simply posted the link on a website I own 100%. Alas a follow up email was not returned so I have no more info than what I am sharing with you.

Are Chime Card Referrals A Scam?

While I don’t think Chime Card’s referral program is a scam, I think the company has proven in my case that they are hiding behind their terms and they basically used me for free advertising. They clearly think I did something, but instead of investigating and trying to right a wrong, some low level employee at the company has decided to just copy and paste a response. They basically have told me they can do whatever they want whenever they want. Is that a company worth doing business with?

In my follow up I asked nicely for a supervisor or manager to contact me about my situation and to comment for this article, but there has been no response. I can only conclude that this company really has no care for getting things right nor the customer experience. Again, they contacted me with a referral offer and I shared it. That’s it.

In the end they took my $150 which I have emails saying was awarded. Is that illegal? I don’t know but I’m pretty sure they can’t just take money once it is paid. Is it worth it for me to fight them legally? Probably not, but at least by sharing what happened maybe I can help others steer clear of this very shady (in my personal opinion) company. There are so many debit card providers and banks so I don’t know why anyone would want to waste their time with a company like this given their actions and lack of a response.

Chime Card Closed Account – Bottom Line

Chime Card is a legitimate company and their referral program appears to be legitimate. With that said I was shutdown for no reason and my money was taken and the company won’t tell me why. I don’t think that is a company I would want to have my debit card with (I know a lot of people use them as their primary debit card) and because of that I think I’ll be recommending that friends, readers and everyone else stay FAR away from Chime Card. You just never know when they’ll close your account, take your money and then not tell you why. Shame on you Chime Card.

Need even more reason to avoid Chime? Check out some of the comments complaining about their products and customer services on our post from a couple of years ago. Have you ever had an issue with Chime Card? Have you had a good experience? Share your thoughts in the comments.

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  1. I just recieved a direct deposit from my company in my chime account. Less than 30 minutes later Chime closed my account with no explanation and they still have my money. My children and I depend on the money I make at work to survive as I am a single mom with one income. They will not respond to my emails and there is no way to talk to anyone on the phone! WHAT IS GOING ON!! This CANT be legal!!

  2. This just happend to me. This company is getting away with robbery. How is this not going viral. They stole 17,000 from me. How am i supposed to live. I have 5 kids and that was all the money we had…..someone please tell me what to do.

  3. My daughter is on ten no way to calm her down. Chime closed her account today while she was trying to pay for purchase online. All her money is on that card…we were going to do some Christmas shopping tomorrow. The card was used last night for dinner and earlier today. After contacting them and being told her account was closed due to being locked out Andy her $ will be sent via check in 30 days..WTH!!how does that happen. So she emailed them and haven’t gotten a response back.

  4. I too got the closure of account email. Anyone know the time they will close it? Will it be midnight of the 6th going into the 7th or midnight of the 7th going into the 8th? I have a deposit that was sent and need to pull the money when it hits. Thanks

  5. Tmobile now offers 4% on 3k and then 1% thereafter if you move in $200/mo.

    I emailed Chime, they are connected to Stride Bank who holds the money. Funds are not swept into the account. The bank is subject to FDIC rules and the CFPB.

  6. Darn, it’s so much harder to voluntarily close your account then. I had to send them my picture ID and copy of utility bill just so they would finally close mine.

  7. Hadn’t checked my Chime account in a long time, since they stopped their offers. Mine is still active with a $0 balance. But wife’s account got the following message “Sorry, you can’t reset your password because your account is currently closed or suspended.” She probably has received a couple of referral bonuses as well.

  8. The CFPB is useless now and directed by bank lobbyists good luck!

    Bank offer at least some protection. But once you are in arbitration and subject to judges pay and hired by the company. Good luck.

    • CFPB wasn’t that useless to me when Discover Savings recently screwed up an ACH transfer. I’m convinced they expedited this matter being rectified and also for Discover to acknowledge their error and pay back interest and what they termed “inconvenience” premium.

    • Did not do any good for me when my account was closed against terms of service. CFPB is a joke as bank is the one who responded to me and close my enquiry.

  9. Wow. That sucks. I signed up via Swagbucks and they did not post. Considering arbitration. Others have had issues via DoC.
    I actually took another Bank/App to arbitration this year and they are dumb as shit. I honestly don’t think they know what arbitration is. I agree cfpb is a happy medium but you can certainly go to the mattresses.

  10. […] Bloggers will go out of their way to make any money by jumping on referral and affiliate offers. Often from new companies who may be suspect. I don’t bother potentially harming my readers to make a buck. Which, wait a minute, it may have a direct relation my blog makes so little, sad lol! For the record, I never liked Chime and never promoted it! Is Chime Card Legitimate? They Closed My Account & Took My Money. […]

  11. Well I for one will not be doing business with Chime after seeing how they treated you. Pretty simple looks like they picked the wrong person to screw over.

  12. I haven’t trusted them for years. I used a few offers (at places like Panera) and then there were none. I inquired, as I kept hearing others rave about deals they were receiving, and Chime just encouraged me to use the card so I would get more offers. I did, and no. Never. I wrote repeatedly asking if I’d done something wrong or if this was a scam. They just told me to be patient. It felt like the joke was on me. It’s been five years since I’ve used them (though my account is surprisingly still open).

  13. Contact CFPB on Chime. Let them have to respond to them. I am very concerned about how they operate and numerous limits. I moved money into a savings account because they are paying a good rate. After reading the terms, I called to verify and clarify the withdrawal limits if you initiate an ACH transfer from another bank. I got the wrong answer from one rep who instead of transferring me to another rep hung up on me. Then I called back only to get the wrong answer again. They transferred me to a supervisor then. The supervisor gave me the wrong answer again and when I asked the page in the terms and pointed out another paragraph the supervisor put me on hold. Only to return after a long hold period and tell me she was wrong and the terms I cited in the disclosures was the definitive answer. Poorly trained staff who don’t even know their product.

  14. Was there a restriction on sharing of the referral link? I’ve received postal mail from First Republic Bank on account opening bonuses which have specific language saying that information about the promotion should not be posted online. Even though there were only 3 referrals that may have raised red flags to them?

  15. Very interesting post and useful information to share. Sounds like a suitable case for CFPB to investigate, both for your specific account as well as content for the blog. If companies granted the privilege to operate in a regulated industry do not function in accordance with the current regulatory framework, there need be consequences from appropriate state and federal regulatory bodies to force them to do so and penalize them accordingly. Good luck.


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