Get Started

Learn more about Credit Cards, Travel Programs, Deals, and more.

Shortcut To Amex Chat Rep – How To Get A Person Quickly

This post may contain affiliate links - Advertiser Disclosure. As an Amazon Associate, we earn from qualifying purchases.

Amex Platinum Benefits Guide: Maximize Value

Get An Amex Chat Rep Quickly

I love that many banks offer chat and messaging services because it saves me a phone call and a need to wait on hold. It also allows me to do other work while waiting on the reps to respond. They usually have a lot of the same power as the phone reps too, at least during normal business hours. The one thing that annoys me though is getting around the chat bot. I hate having to answer 3 or 4 questions to get to a rep. Especially when I know only a rep can handle my need, like asking about a retention offer. One of our Facebook Group Moderators, Husni, shared a good tip he learned on how to get an Amex chat rep quickly. It was actually an American Express employee that told him to do it.

The Amex rep said to type in CCP in the chat field as soon as you open the message / chat box. This could stand for Customer Care Professional, my guess at least, but the employee said the Bot doesn’t understand it so it sends you directly to a chat rep. We assume, after some playing around in the group, that most non words will likely work.  I like CCP since it kind of stands for something and it is easy to remember as well. This is especially helpful when you get the pop up questions to kick things off, which doesn’t always happen. It seemed to bring a rep quicker the two times I used it so far too, but that could be totally anecdotal.

There you have it, if you want to avoid the chat bot and get an Amex chat rep quickly just punch in CCP as soon as you open up the chat feature.

Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.

New Card - Capital One Venture X Business 150K!

Capital One Venture X Business earns 2X miles on everyday purchases plus up to 10X in bonus categories. You also get access to Capital One lounges plus an annual travel credit & anniversary bonus. Right now you earn bonus_miles_full.

Learn more about this card and its features!

Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
Mark Ostermann
Mark Ostermann
Mark Ostermann is a father, husband and miles/points fanatic. He left the corporate world after starting a family in order to be a stay at home dad. Mark is constantly looking at ways to save money and stay within budget while also taking awesome vacations with his family. When he isn't caring for his family or taking a weekend trip, Mark is working towards his goal of visiting every Major League Baseball ballpark.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.



Please enter your comment!
Please enter your name here