Get A $15 Statement Credit For Your $15 Uber Amex Platinum Credit (YMMV)

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uber safety issue

Get A $15 Statement Credit For Your $15 Uber Amex Platinum Credit (YMMV)

The Amex Platinum card comes with all kinds of credits to help offset the large annual fee.  You get a Saks Fifth Avenue credit, an airline incidental credit (be careful with those) and an Uber credit.  The Uber credit is unique (ie annoying) because it is broken up as a monthly credit.  With many people under self quarantine and not traveling, using this $15 monthly credit has become somewhat cumbersome.  Sure you can use it for UberEats but not everyone has that available in their area or doesn’t want to use it because of the fees and higher prices etc.  It appears there may be another way.

How To Get A $15 Statement Credit

The Miles Man has an interesting data point in regards to the monthly $15 Uber Amex Platinum credit. He was able to contact them via chat in the Amex app and ask for a statement credit since he is unable to travel right now.  They had to speak to a supervisor but were willing to give him a credit for this month’s Uber credit.  They were unable to roll over / extend the credit and were unwilling to give Membership Rewards points instead. The Amex chat agent told him to contact them again in April and ask again next month.

Final Thoughts

Hopefully others are able to recreate this experience.  These credits play a large role in people deciding to keep the expensive Amex Platinum card long term. And with recent events many people are not able to use them.  That paired with the fact no one is able to use the lounge access right now means this card is ripe for the chopping block in many people’s minds.  I think this is a good move on American Express’ part and hopefully they widely offer this courtesy to others.

HT: Miles Man

Mark Ostermann
Mark Ostermann is a father, husband and miles/points fanatic. He left the corporate world after starting a family in order to be a stay at home dad. Mark is constantly looking at ways to save money and stay within budget while also taking awesome vacations with his family. When he isn't caring for his family or taking a weekend trip, Mark is working towards his goal of visiting every Major League Baseball ballpark.

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7 COMMENTS

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7 COMMENTS

  1. Update: after my app chat I called in talked to Platinum desk but they also denyed issuing or extending the UBER credits said its not something they are doing right now. I was advised I can still use them with UBER eats, although I’m playing it safe not taking chances with take out food or risk that the UBER deliver driver (who driving tourist) themselves could pass the virus through packaging

    • It is crazy they are not doing this more widely and it seems to be just certain reps are. You would think they would do a good will credit for $15 in times like these. Hopefully they are more lenient next month.

  2. No go for me I used the chat and was told (wish i could attach screenshot):
    – I do not need to make min payment
    – AMEX is refunding any interested charged
    – Waiving or refunding any late fees
    But they are not extending or issuing UBER credits. Ended with the situation is always changing and I could try back another time if there has been any updates.

  3. Hold times to speak or chat with the banks right now are already crazy.

    But it might be crazier to exacerbate those hold times with requests that have to go through both front line employees and a supervisor, all in the name of a $15 credit that you could probably wait a few weeks to complain about.

    What happens when this whole pandemic persists for another couple months?

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