What Is With People Complaining About Hotel Reviews? Enough Already
This mini rant has been brewing for a a little while now. And it is something I just don’t get. Maybe it is people’s frustrations of a tough year boiling over into keyboard warrior syndrome or maybe they are just unhappy. I am not sure, but it boggles my mind why people feel the need to rush to the comments to complain about hotel reviews. Especially when issues arise, how dare you complain about your “free” hotel room! A little secret here, using points isn’t free…the hotel still gets paid so that doesn’t hold water. Also points have value so when you use them you are giving up that value for a room.
I’ll let you in on another secret, writing reviews sucks. They take forever to do and you have to edit a ton of pictures etc. Many of them are not the most popular posts but writers will do them because they think they provide value to the reader. They give a first hand account of what it was like to stay there. But if people continue to complain every time one is written then eventually people will just say screw that. You know who that hurts, you. Because you won’t have a review to check out before you go somewhere.
Here are some recent examples of what I am talking about:
Shawn had a disaster of a trip to the Atlantis in early 2020. I mean his room flooded…it doesn’t get much worse than that on a “trip to paradise”. But here is a comment from just the other day about how he was being over the top because the room was “free” from the Caesars Rewards partnership. Guess what, that partnership was entered in by Atlantis in order to get gamblers on site to lose money at their casino. They entered it willingly, no one forced them. So thinking someone should just accept a flooded room with a smile because it was offered to them…doesn’t hold water (see what I did there).
Hyatt Ziva Cancun
Bethany at Bougie Miles shared her experience trying to add friends to her room to hang out for the day at Hyatt Ziva Cancun (I shared the article in Around the Web). She paid $440 to get them on property for some watered down drinks for a few hours and after she paid the hotel wouldn’t let her guests on property. Then the head of security took an aggressive stance towards her and she felt uncomfortable because of it. It was a horrible experience, one that had her forfeit the last night, which she paid $600 for, and didn’t ask for anything from the hotel. Yet, people still complained that she was being an entitled princess or a “Karen”.
Also people should know, when you change your comment name and post multiple times on the same article trying to prop up your hate or to prolong your trolling attempt…we know that. So you just come off as a foolish psycho.
Park Hyatt Zanzibar
Ryan just posted his review of the Park Hyatt Zanzibar and his experience didn’t live up to the Park Hyatt name. This is the most prestigious brand in the Hyatt portfolio so you expect things to go off without a hitch. Well he had several, as in 9, issues during his stay that ate up hours of his time each day. He asked for a refund of his certificates because of this and the fact that some of the issues were never corrected their entire stay. The hotel staff more than understood this request and obliged as well as removing any room charges. So the hotel understood they failed and were willing to compensate him but for some reason commenters think he was being over the top?
Rio Las Vegas
Shawn stayed at the Rio for their reopening night so he could review it for the YouTube channel. He was given a switcheroo and downgrade to a different tower than what he booked. They did not inform him of this at check in and just tried to pull a fast one. When he brought it to their attention they said they decided not to open the tower he booked into a few days before opening. That is fine, but why not alert people to that ahead of time and try to make it right. Not only that but they continued to sell the room after he checked in…knowing they didn’t actually have the rooms available. That is shady. People took offense to the fact that he was upset by this deception and said he shouldn’t care since the price he paid was cheap.
Even Good Reviews Get Complaints
The funny thing is it doesn’t stop with people complaining about compensation when things go wrong. They think we must get paid to write a positive review. You can not make this stuff up. Here is a comment from Ryan’s Andaz Mayakoba Resort Review, a resort he really enjoyed and said it had that WOW factor.
I guess I don’t get it and maybe some of these commenters can help me understand it. People are writing about their experience on their trip. It doesn’t mean your trip will be the same or that you will encounter the same things. Usually hotels are great if you don’t have issues but many fail when issues arise. I think that is worthwhile to know. And one person can have an amazing time at a horrible hotel and vice versa. All we can do is share our experiences.
But no matter if we enjoy the stay or have issues there is something to complain about. I guess you would rather have no reviews? That is the way it is going. I know that I am not taking the time to write them up very much any more…hopefully for you guys others don’t follow suite.