Debit Loads to REDbird Not Working
Update: REDbird is dead. I have seen a memo stating Target’s new cash only policy. To help, I have posted a detailed resource describing a path forward including, how to liquidate cards, switch to Bluebird/Serve and more. I highly recommend giving it a read.
Flyertalk and Reddit are blowing up this morning with reports that Target has updated their system to no longer allow loads from Prepaid debit cards to Target’s REDcard. While we don’t have a lot of real information, here is what we know:
- Gift card and debit card loads are failing nationwide.
- Some people are reporting an update was recently done to the system, although I haven’t seen confirmation of this.
Here are some of the reports from Flyertalk:
Now lets look at some of the reports coming from the field today of failed loads.
I hope this is only a false alarm but I stopped by two Targets this morning and received the dreaded “Able to load $0.00 with this payment type” message from the CSR screen.
Tried both Metabank and Vanilla GCs and both failed.
Just to prevent the onslaught of posts about it being OK in the last few days, I will tell you that I’m one of the ones with an issue this morning, and I successfully loaded $2500 last night on a different Redbird (at a different Target).
Also got the K3 Cannot load $0 for this payment type error this morning. I should have thought to try a $1 load from a “real” debit card while I was there. This is in the NoVA region. Software was not updated (still had credit/debit option). Loaded successfully at same store as of Friday 10/09.
Reasons for Hope
Before you get too discouraged, I actually think there is some reason for hope. What remains to be seen is if this is an actual block on gift/debit cards or perhaps just a glitch or error in the system. At least one person on Reddit has reported that their personal debit card also failed to load REDbird.
I just tried my personal debit card and got the same error.
Also, a commenter on Flyertalk mentioned that store management wasn’t made aware of any policy changes.
Supervisor at one of my go to TGs says no changes reported to store management, but nevertheless it seems to be hard coded at both of my SoCal TGs.
While I have no inside knowledge of what is going on, I find it EXTREMELY hard to believe that Amex & Target would end all debit card loads. Since there are reports of normal debit cards not working, I tend to think this is a systemwide glitch and not a policy change. Of course, time will tell, but I wouldn’t freak out just yet.
If you go to the Flyertalk or Reddit links you may see that people have already declared that REDbird is dead. While change is constant in this hobby, I don’t think there is a need to jump to such conclusions until we get further confirmation. I’ll update this post with more information as this develops. Hopefully by the end of the day we will know more.